Australian BBQ Reviews 

162
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It took me a while to decide what and whether I could afford the bbq. Will was very patient and helpful at all times. Calls were always answered in a polite and professional manner and I even got... See more

Rated 5 out of 5 stars

Had what I needed, reasonable prices. Placed order then I phoned up a day or two later to ask for additional item in the same delivery - they didn’t have it in stock but offered to waive delivery fee... See more

Rated 1 out of 5 stars

I paid for a barbecue weeks ago that said in stock online. I have waited patiently because of the situation but have heard nothing. I have chased twice now to hear it is arriving into the country next... See more

Rated 5 out of 5 stars

Honestly they couldnt be more helpful. The order was dispatched quicker than they promised, when the package got lost by a third party deliver service they went out id their way to help me and the thi... See more

Company details


Contact info

4.2

Great

TrustScore 4 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(162)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Having purchased a whole range of spare…

Having purchased a whole range of spare parts for my Beefeater BBQ I was disappointed!

I phoned up to double check that the online parts purchased on line were the correct parts and I was reassured they were!

Firstly unfortunately the new control buttons do not fit as the shoulders on the panel prevent them from fitting on the pin and are too big! They were only a few pounds for them all and not worth the hassle to send them back!

Secondly the new name badge has no fixings and previous badge has been lost!

Therefore it is disappointing having ordered the spare parts that they either don’t fit or have no fixings!! On the other hand the burners were good but still required adapting the existing fixing to secure them

July 13, 2018
Unprompted review
Australian BBQ logo

Reply from Australian BBQ

Thank you for your time to review Australian BBQ. I hope the below information is useful.
As detailed online on the Control Knobs page prior to ordering, the following information may assist you
***If you have a BeefEater Discovery i1000 you will need to remove the existing bezel to fit the replacement knob. The Black Knob does not require a bezel to work, however the bezel offers you a more finished look and if you would prefer to retain this please also purchase product 60552 (i1000).
Unfortunately this is how BeefEater have chosen to produce this spare part and we will endeavour to make the information above even clearer on the Control Knobs page for future customers.

With regards the cast iron burners, we were concerned to hear you needed to adapt any fittings to use them. We have never heard of this being required for any BeefEater BBQ and would welcome your contact with our customer service team on 01732 884030 to assist you further with this.

If you would like to contact us directly at any time we would be happy to speak with you. Kind Regards, Customer Care.

Rated 3 out of 5 stars

Support are quick to answer the phone…

Support are quick to answer the phone and always seem friendly and helpful, but then nothing happens. I had to chase three times to get something sorted and then when it finally arrived it wasn't in pristine condition. It's a shame I would have liked to have been able to give them a better rating.

July 8, 2018
Unprompted review
Rated 5 out of 5 stars

Revived barbecue

Excellent products, first class service and back up. My 12 year old i1000 is now back on all cylinders. Great company.

June 24, 2018
Unprompted review
Rated 5 out of 5 stars

A fantastic company to deal with

A fantastic company to deal with, ordered two lots of parts for my seven year old Beefeater BBQ, parts i believed to be very well priced and arrived in double quick time. So have now revamped my i1000 BBQ and saved myself a shed load of cash !.

Thank you Graham Coleman

June 19, 2018
Unprompted review
Rated 4 out of 5 stars

Easy to order

Easy to order, got exactly what I wanted, delivery prompt. Some minor damage to malleable drip tray in transit, but easilyt put right.

June 6, 2018
Unprompted review
Rated 5 out of 5 stars

Quality items

I had no issues with my order.
It was shipped fast, items are good quality

June 4, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look