I had some issues with ordering from the Australian Gourmet Gifts web site and emailed them to solve the problem. They responded quickly and kept communication going while we solved the problem. I fe... See more
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Review summary
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Reviews shaping this summary
I made my order from Brazil to a Family members in Australia. Everything went just fine. Not too costly, nicely wrapped, delivered even earlier than I expected. Acceptance of an International payme... See more
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They have a great range of quality hampers, especially for Christmas. Their processing times are very quick and the customer is kept informed throughout the entire process. They also adhere to their p... See more
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Beautful hampers. We have been using Australian Gourmet Gifts for years with our company and personally. They are beautiful well presented and offer value for money, Thanks again, will continue to us... See more
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Company details
Written by the company
Welcome to Australian Gourmet Gifts! The best way to send spectacular gourmet gift hampers Australia-wide. Jam-packed with premium and award-winning products and free hamper delivery. We're confident that they are among the best value hampers and gift baskets you'll find anywhere in Australia. So when it's time to thank clients and employees in Sydney and Melbourne, or surprise family and friends in Brisbane and Perth, simply order your hampers online, we'll deliver.
Contact info
52 Hargreaves Street, 3166, Huntingdale, Australia
- 0478527263
- info@australiangourmetgifts.com.au
- www.australiangourmetgifts.com.au
4.6
Excellent
438 reviews
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Replied to 75% of negative reviews
Typically replies within 2 weeks
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Christmas Hamper Delivery.
The process of purchase went through reasonably well. We filled out the process on Sunday afternoon 01 DEC. On Monday 2 DEC we received an acknowledgement that our order had been received. It wasn't until Thursday that we had any feedback on the progress. Then on Friday 6 DEC we received a notice that the delivery may be between Monday 9 DEC and Wednesday 11 DEC. That is a very long time, more than 7 days, to deliver a package to a Sydney suburban address.
December 1, 2024
Reply from Australian Gourmet Gifts
Hi John,
Thank you for your feedback and for bringing this to our attention. We understand how important timely delivery is, especially during the Christmas season. Unfortunately, with Australia Post being extremely busy this time of year and the surge in deliveries following Black Friday sales, some parcels can take longer than usual to arrive.
We truly appreciate your patience and understanding, and we’d love the chance to serve you again next year with an even smoother experience. Thank you for choosing Australian Gourmet Gifts and have a great Christmas!
Warm regards, Andrew
Great range of hampers
Ordering via the website was easy and straightforward and the range of hampers on offer from price to content was amazing. Great service all round.
November 30, 2024
Reply from Australian Gourmet Gifts
Thank you for your lovely review, Mary! We're so pleased to hear you found our website easy to use and enjoyed the variety of hampers we offer. Regards, Andrew
Great hamper with sweet & savoury items…
Great hamper with sweet & savoury items & a bottle of wine. Excellent mix of items in the hamper beautifully packaged!
November 18, 2024
Reply from Australian Gourmet Gifts
Thank you for your wonderful review, Indiri! We're thrilled to hear you loved the mix of sweet and savoury treats along with the wine. We take pride in curating and beautifully packaging our hampers, so it’s fantastic to know it was appreciated. Regards, Andrew
Great customer service
Amazing assistance with delayed (non delivered) order which ensured that Christmas surprise for my son did arrive. Very impressed with the level of customer service.
December 5, 2024
Reply from Australian Gourmet Gifts
Hi Kathryn, I’m so glad I could assist you and get this sorted. We hope your experience improves with future orders and would love the opportunity to serve you again! Regards, Andrew
Hamper left outside- Recipient not advised
Just some feedback
Parcel was left outside the Apartment,apparently'in a safe place', would have been desirable if the Recipient had been called (Mobile nbr was supplied) to advise a parcel had been left!
November 23, 2024
Reply from Australian Gourmet Gifts
Dear Anne,
Thank you for your feedback, and we’re sorry to hear about this experience. We can confirm that we provided Australia Post with the recipient’s mobile number, and they should generally receive SMS updates regarding the delivery of their parcel.
We sincerely apologise that this did not happen in your case. We'll follow up with Australia Post to understand why the notification wasn’t sent to ensure this doesn’t occur again.
We appreciate you bringing this to our attention and hope the hamper was enjoyed despite the inconvenience.
Best regards,
Andrew
Reply from Australian Gourmet Gifts
Dear Elizabeth,
Thank you so much for your kind words and for choosing us again! We're thrilled to hear you enjoyed our service. Your support means the world to us, and we look forward to serving you again soon.
Best regards,
Andrew
Great service.
The gift arrived quickly and the beers look very interesting. I’ve tried one (I know, I’m early) and it was great.
November 20, 2024
Reply from Australian Gourmet Gifts
Thank you for your wonderful feedback! We're delighted to hear the gift arrived promptly and that you're already enjoying the beers. It’s never too early to start sampling!
Best regards, Andrew
Reply from Australian Gourmet Gifts
Dear Paul,
Thank you for your feedback! We’re thrilled to hear you found the quality of the hamper, ordering process, and delivery experience to your satisfaction.
Regards, Andrew
Can’t say as I wasn’t the recipient.
November 20, 2024
Reply from Australian Gourmet Gifts
Dear Ian,
Thank you so much for the 5-star review! Even though you weren’t the recipient, we’re glad we could help you send a gift. We hope it was thoroughly enjoyed, and we appreciate your support!
Best regards,
Andrew
Reply from Australian Gourmet Gifts
Hi Melanie, thank you for your kind words! We're so glad to hear you had a great experience and that your order was delivered quickly. We look forward to helping you again soon!
Reply from Australian Gourmet Gifts
Hi Brian, thank you for your review! We're delighted to hear you're happy with both the delivery and the product. We truly appreciate your support and look forward to serving you again!
The box is a gift but the company was…
The box is a gift but the company was very easy to deal with
November 3, 2024
Reply from Australian Gourmet Gifts
Hi Cynthia,
Thank you for taking the time to leave a review! We're so pleased to hear that you found it easy to deal with our team. We hope the gift box brings joy to the recipient! If there's anything we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
Andrew from Australian Gourmet Gifts
Good hamper
The hamper was shipped promptly, arrived within a week, contents were good.
November 10, 2024
Reply from Australian Gourmet Gifts
Hi Brian,
Thank you for your kind review! We’re thrilled to hear that your hamper arrived promptly and that you were happy with the contents.
Warm regards,
Andrew from Australian Gourmet Gifts
Great customer service
October 30, 2024
Reply from Australian Gourmet Gifts
Hi Esther,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service. We always strive to go above and beyond for our customers, and your feedback means a lot to us.
Best regards,
Bek
We paid for premium express for…
We paid for premium express for same-day delivery but delivered 3 days after.
October 14, 2024
Reply from Australian Gourmet Gifts
Hi Ann,
Thanks again for sharing your feedback here. As we discussed over email, we understand the inconvenience caused by the delay, and I’ve personally addressed this with our delivery partner to improve future service.
Regards, Andrew
I have not received my purchase yet
I have not received my purchase yet. I have not received an update on delivery date.
October 21, 2024
Reply from Australian Gourmet Gifts
Thank you for your patience. We apologise for the early review request. As your Beer Advent Calendar was a pre-order for November delivery, we appreciate your understanding during the wait. We're glad to see it has now been delivered, and we hope you enjoy each day of December with a great brew. Wishing you a fantastic holiday season!
Very accommodating with my request and…
Very accommodating with my request and great products and timely delivery. Happy recipient as well!
October 2, 2024
Reply from Australian Gourmet Gifts
It was a pleasure to help you with your delivery date Anju. Thanks again for your order.
It was very easy to order the gift…
It was very easy to order the gift hamper.
It was delivered to the right address when they said they would.
The recipient was delighted with it too.
We had no hiccups at all.
I'd certainly order through this company again.
October 6, 2024
Reply from Australian Gourmet Gifts
Thank you so much for your kind words! It's wonderful to know that the hamper was delivered on time and brought joy to the recipient – that's exactly what we strive for!
Regards, Andrew
First class service a perfect delivery…
First class service a perfect delivery on time and no fuss
September 9, 2024
Reply from Australian Gourmet Gifts
Thank you so much for your kind words! I’m really glad to hear that the delivery was on time and hassle-free.
Andrew from Australian Gourmet Gifts
The delivery as a thank you gift I…
The delivery as a thank you gift I believe took nearly a week to be delivered
When you stated 1- 3 days max
I suppose at least it arrived in the end
But I was surprised it took the length of time it did
August 26, 2024
Reply from Australian Gourmet Gifts
Hi Peter, Thank you for your feedback, and I’m sorry to hear the delivery took longer than you expected. I’ve looked into your order, and I can see that you selected our free standard shipping option, which typically takes 2-4 business days to Queensland. I apologise if there was any confusion around the delivery timeframe. We do offer a premium express service for faster deliveries if that’s ever needed in the future. I’m glad your gift arrived safely in the end, and we appreciate your understanding.
Best regards,
Andrew from Australian Gourmet Gifts
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