Auto Covers Reviews 

339
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Don't order from Autocovers, whatever you do. They'll take your money, you won't get your cover. I've wasted 3 months emailing and exchanging communication to be given complete lies throughout. I've r... See more

Rated 1 out of 5 stars

Scam company - Like other reviewers, they took my money instantly but 7 weeks on still no sign of cover. No more communication from them and now their email address is no longer recognised. Luckily, A... See more

Rated 1 out of 5 stars

I Ordered a cover from fancy website. As other customers stated I got the same problems already reported to paypal money back guarantee for full refund. No communication in emails.When on the pho... See more

Company replied

Rated 4 out of 5 stars

It does the job I bought it for, namely protecting from light frost, airborne dust, tree pollen etc. It's a bit flimsier than the advertising would have you believe and a key point is it's not breath... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Protect your vehicle from scratches and damages with our car covers. We deal with a range of car covers & Motorhome covers in the UK. Contact us Today


Contact info

1.4

Bad

TrustScore 1.5 out of 5

339 reviews

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No recent history of asking for reviews

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1.4

All reviews

(339)

1 review in the last 12 months

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Rated 1 out of 5 stars

This turned out to be a scam

This turned out to be a scam. Like others, ordered a month ago, now their web chat just tries to fob me off claiming that FedEx has a problem with some parcels which is why they can't give me a tracking order and I should wait another 9 working days. Total lies. Thieves. Avoid at all costs.
Update: after I posted this, Autocovers finally got in touch to arrange a refund. However, the fact that I placed the order in April and they claimed it was in the post and it still hasn't arrived rather proves the point that it was never actually dispatched and they were clearly lying all along. Honestly, don't spend your money with these con artists - I had to threaten legal action to get mine back.

May 23, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Dear Jamie,
We are sorry for your experience.
We are experiencing delays right now because of some irregularities in shipping company processes and the situation has gotten out of our control.
I assure you that once the carrier updates the tracking info, we will send you all the details.
I can't check your case with your TrustPilot name, will you please provide us with your order number to check the case and get back to you as soon as possible?
Regards,
AutoCovers Team

Rated 1 out of 5 stars

NO Cover- No REFUND

NO Cover, No Call back, No replies to email. No refund until I send back the cover I havent received!
Been waiting over two weeks and the best guess is end of the month.
NO THANKS

May 19, 2022
Unprompted review
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Reply from Auto Covers

Dear James, your order is cancelled as requested.
The refund is being processed and will be completed anytime soon.
This is a matter of process and takes some time.
We will send you the POP as soon as it is completed.
Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Regards,
AutoCovers Team

Rated 1 out of 5 stars

Been told the order is coming for…

Been told the order is coming for nearly a month. Each time I call they try delay me. I want my money back. Clearly not able to supply car covers. Will report to Trading Standards if they do not refund me and my bank. Terrible service and no updates from them. Each time I have to make the effort to try find out whats happening.

May 10, 2022
Unprompted review
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Reply from Auto Covers

Dear John,
We are sorry for your experience.
We are experiencing delays right now because of some irregularities in shipping company processes and the situation has gotten out of our control.
Although we normally can't do order cancellations at this stage, our customer care representative managed to arrange a cancellation for you.
Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
We appreciate your time and your business.
Sincerely,
AutoCovers Team

Rated 5 out of 5 stars

No more dust on my car

Bought an indoor cover for my Merc E series coupé to stop it getting covered in a layer of dust after a few days in the garage. Looks great and I’m sure will do the job perfectly. Unfortunately it didn’t come with the front tag but with help from their support team I was able to fit it properly.

May 7, 2022
Unprompted review
Rated 1 out of 5 stars

My order didn't arrive

My order didn't arrive, I was told they didn't have any tracking information but it had been sent?

I am trying to cancel my order this company is not trading correctly.

May 3, 2022
Unprompted review
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Reply from Auto Covers

Dear Peter,

We set a high standard for ourselves and we are really sorry about any inconveniences you had to experience in your interaction with our business. Can you please provide us with more information? We guarantee, that our team will do its best to make things right if you give us another chance.
Sincerely,
AutoCovers Team

Rated 3 out of 5 stars

The cover came in good time once…

The cover came in good time once ordered. Overall is a good cover, expected it to be a bit more of a custom tailored fit as it asks for the cars details, however will do the job.

May 1, 2022
Unprompted review
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Reply from Auto Covers

We appreciate you taking the time to share your rating with us. We’re here for you anytime.
Best Regards,
AutoCovers Team

Rated 4 out of 5 stars

Good Carcover

Looked around a lot for a good carcover and eventually decided on this one. The cover fits well and is easily secured. Came with extra locking strap as well to make sure it won't blow off in the wind. The only downside was the time it took to be delivered. When ordering it said it was in stock but very soon after had an email to say it had to be made, it eventually came fron China. Overall though a good carcover, which is what I wanted.

April 28, 2022
Unprompted review
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Reply from Auto Covers

Thanks so much for your feedback! We’re really glad you enjoy using our product.
Sorry for the delay in the delivery. Orders are being shipped through international shipping couriers and are out of our control.
Sincerely,
AutoCovers

Rated 5 out of 5 stars

Very good strong material

Very good strong material. A little tight over wing mirrors

April 27, 2022
Unprompted review
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Reply from Auto Covers

Thanks so much for your feedback! We’re really glad you enjoy using our product.
Sincerely,
AutoCovers Team

Rated 5 out of 5 stars

Good service thank you

Good service, but I did expect it to arrive faster because the the website says from UK, but was posted from China, so expect longer time for delivery. The cover is nice fit but not got pockets for wing mirrors. I like the position of the tie down straps at front and back much better than others I have had before. Nice looking cover and good materials used. Thanks

April 25, 2022
Unprompted review
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Reply from Auto Covers

Dear Tom, we appreciate the time you took to write such a detailed review. And we are so happy you liked your experience with us.
Sorry for the delay, however not all the the covers come from China. We have stocks around the world.
Best Regards,
AutoCovers Team

Rated 4 out of 5 stars

Good cover

Good fit and waterproof so far. Not the most luxurious cover, but good quality for the price and has done the job so far. Well packed and arrived quickly.

April 21, 2022
Unprompted review
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Reply from Auto Covers

We appreciate you taking the time to share your rating with us.
We’re here for you anytime.
Best Regards,
AutoCovers Team

Rated 4 out of 5 stars

Car cover

Strong materials and has worked a treat!

April 20, 2022
Unprompted review
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Reply from Auto Covers

Thank you so much for your feedback!
AutoCovers Team

Rated 5 out of 5 stars

love it

good-looking cover for my lexus hs 250h. i am very picky when it comes to car accessories and this cover literally ticked off every point on my list. it is lightweight and durable, soft, stretchy and looks cool.

April 19, 2022
Unprompted review
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Reply from Auto Covers

Thanks so much for sharing your experience with us. We are so glad that our service team provided a great experience for you.
Best Regards,
AutoCovers Team

Rated 5 out of 5 stars

Firm 5 stars

Nice product. One of those rare occasions when I can say I have found a reliable seller. Sales team helped me out as the car model I was looking for wasn't shown on the website. First I thought they may sell a standard-sized cover hoping that it will fit my car, but now here it is and fits perfectly. Honestly, I expected it to be thicker but since it does the job well, so it's 5 stars

April 18, 2022
Unprompted review
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Reply from Auto Covers

Thanks so much for your feedback! We’re really glad you enjoy using our product. We are so glad that our service team provided a great experience for you.
We are here for you anytime,
AutoCovers Team

Rated 5 out of 5 stars

Good job

Wasn't really sure how to choose a proper cover for my needs, but Mia helped me choose the best one. In addition to all its obvious advantages this cover comes with a bag for storing it conveniently whenever you no longer need it.
Thank you for your awesome job, guys !

April 13, 2022
Unprompted review
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Reply from Auto Covers

Dear Kelly,
Thank you so much for sharing your experience with us.
Our team does its best to provide good quality and user-friendly products, so thank you for appreciating our efforts.
Best Regards,
AutoCovers Team

Rated 1 out of 5 stars

Mercedes covers

Trying to put a review seems to be bloody difficult with this company. Ordered a Mercedes sl350 outside cover 26/2/22. Then ordered a inside cover on the 3/3/22 which arrived about 2 weeks later.
My 1st order finally arrived on the11/4/22, really speedy service. Not impressed at all. Been in touch with customer services and just got standard print out answers. Rang the number but in both cases you can't get past them to talk to anyone in management.
Can't say I'm very impressed with this company

April 13, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Dear Nigel,
Thanks for bringing this to my attention.
My name is Lucy and I have sent you an email regarding your complaint.
I’m sorry to hear you’re not happy with our product and want to do everything I can to make things right.
Please contact me so that we can discuss this further and work towards a resolution.
Best Regards,
Lucy

Rated 1 out of 5 stars

Very Slow Delivery and product is not as described, but very flimsy.

The order took ages to reach me. 6 weeks from order and it was impossible to contact the company and get an answer. The cover is too flimsy and does not fit my car properly, despite it supposedly be made to measure! A slight breeze and it flies off. There is a pathetic cord supplied to ties under the middle of the car but it just has loops at each end and nothing to secure it. I would never touch this company again. The product was far too expensive for what it is.

April 9, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Dear customer,
We're very sorry to hear about your experience, and will do everything we can to make things right. Please provide us with your order number so that we can discuss this further and work towards a resolution.
Best Regards,
AutoCovers Team

Rated 5 out of 5 stars

All good

The ordering process was very simple and the quality of the cover appears good

April 6, 2022
Unprompted review
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Reply from Auto Covers

Dear Paul,
We are so glad that our service team provided a great experience for you.
Thank you so much for your review.
Best Regards,
AutoCovers Team

Rated 4 out of 5 stars

Further to my previous review regarding waterproof cover issues

Further to my previous review regarding issues with a waterproof cover they did contact me and it was fully resolved. I asked to keep the cover as it fitted very well for indoor use with a partial refund. They agreed and the money was paid to me.

March 22, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Dear Mark,
We appreciate the chance to work with you to resolve the situation and remain available if you have any further questions or concerns.
Best Regards,
AutoCovers Team

Rated 1 out of 5 stars

Mis-selling product as it ships from China and unable to cancel order after 24 hours!!

Think twice before placing your order!!!!

I made an order and then decided 24 hours later that I would like to cancel the order (order has not been processed or sent). I sent an email with this request. I also contacted chat support through the website with the same request. The chat response was that I should wait until Monday for the cancellation confirmation email. I wait until Tuesday with no acknowledgement. So I contacted support again, which asked for my order number
... after giving them my order number, they said they would reply through email with an answer!? LOL, you are a bad company!!! The positive reviews are questionable at the least. Your customer service is unacceptable. A simple request to cancel an order should not be hard to fulfil.

p.s. don't bother replying to my review.... you seem to reply to every negative review with an excuse to try to justify why you are not complying with your customers' requests.

NOTE: You have flagged my review and told me that it's illegal LOL! and then replied stating that I requested a cancellation more than 24hours later. You are a liar. I have the proof. You also stated that the refund is being arranged. No, it's not... I have no communication whatsoever that you are processing a refund. I have sent PayPal the proof that I requested the cancellation within the 24-hour period.

UPDATE: The company replied stating I had requested a refund after 24hrs. This is a lie. They also stated they "arranged" the refund. They did not. I had to open a dispute on PayPal and eventually won by providing evidence. Such slander is acceptable in these circumstances.

March 22, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

I wonder where all the negative is coming from?! Although you requested a cancellation more than 24 hours later (which is against our return policy ), your refund is arranged as we are doing our best to provide the best possible quality service for our customers.
Such slander is simply unacceptable․ I hope you understand that this is both a tort and a criminal offence.


Rated 5 out of 5 stars

Superb

The entire experience from ordering to fitting the cover was incredibly straightforward. The quality of the cover exceeded my expectations - very easy to fit and does the job it was designed for. I would recommend.

March 22, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Thanks so much for your feedback! We’re really glad you enjoy using our product and that our service team provided a great experience for you.
Thank you for being our customer,
AutoCovers Team

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