Auto Covers Reviews 

339
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Don't order from Autocovers, whatever you do. They'll take your money, you won't get your cover. I've wasted 3 months emailing and exchanging communication to be given complete lies throughout. I've r... See more

Rated 1 out of 5 stars

Scam company - Like other reviewers, they took my money instantly but 7 weeks on still no sign of cover. No more communication from them and now their email address is no longer recognised. Luckily, A... See more

Rated 1 out of 5 stars

I Ordered a cover from fancy website. As other customers stated I got the same problems already reported to paypal money back guarantee for full refund. No communication in emails.When on the pho... See more

Company replied

Rated 4 out of 5 stars

It does the job I bought it for, namely protecting from light frost, airborne dust, tree pollen etc. It's a bit flimsier than the advertising would have you believe and a key point is it's not breath... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Protect your vehicle from scratches and damages with our car covers. We deal with a range of car covers & Motorhome covers in the UK. Contact us Today


Contact info

1.4

Bad

TrustScore 1.5 out of 5

339 reviews

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1.4

All reviews

(339)

1 review in the last 12 months

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Rated 1 out of 5 stars

all bad reviews are true

I can confirm that all the bad reviews are true. I also had placed an order on 19-Jul-2022 and after 9 days I called the company and they have started to give me the usual replies that the order is with the courier and all the other bla bla bla. I now consider this a loss and don't even bother to contact them agaim. I am posting this review to confirm that they are a scam and also to bring their average down as much as possible.

August 12, 2022
Auto Covers logo

Reply from Auto Covers

Dear Daniel,
We are experiencing delays at the moment and feel so sorry for all the frustration caused.
Please work with us to resolve the issue, provide us with your order number to check the case and get back to you.
Regards,
AutoCovers Team

Rated 1 out of 5 stars

Placed an order on 21/07/2022

Placed an order on 21/07/2022. To date not received. Have made several phone calls but no follow up, just empty promises to look into the problem. I have no confidence that this company is a good business and I am looking into taking the matter to small claims court for repayment of my outlay.

August 12, 2022
Unprompted review
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Reply from Auto Covers

Dear Maureen,
I assure you there is no need to raise a claim.
We take full responsibility for what we do and are ready to arrange a full refund in case of any inconveniences caused by our side.
Please provide us with your order number to check the case and resolve the issues you had to experience in your interaction with our business.
Regards,
AutoCovers Team

Rated 1 out of 5 stars

DO NOT USE

DO NOT USE - DO NOT USE

As per other reviews this company take your money and do not provide the goods then blame the couriers

Currently instructing the lawyers to get my money returned after several phone calls and emails all promising something different

August 10, 2022
Unprompted review
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Reply from Auto Covers

Dear Gary,
I am so sorry to hear about your experience.
No need to work with lawyers for the resolution.
I am here to assist you regarding the issue.
Please provide me with your order number to check the case.
I assure you I will do my best to make things right for you.
Regards,
Lucy

Rated 1 out of 5 stars

shocking service please avoid these at…

shocking service please avoid these at all costs

UPDATE now after a week (6 days) autocovers require more information well I have the full transcript of our conversations I can upload if you really want me to go their
I asked for the tracking info and manufacturing country and you said multiple times you did not know and where waiting for the info but when i checked Trustpilot and found out it was china only then you admitted it. You are very untrustworthy and please take heed of all the bad reviews you say this to all your customers
6 days later after opening a Paypal dispute you still have no tracking info yet want me to wait for delivery then return it
poor form again do not trust these scammers
Tommy
still no tracking details 8 DAYS AFTER POSTING THIS and weeks after order and you have the balls to tell me to end the paypal dispute this is typical of Your customer care JUST PAY THE FULL REFUND

August 3, 2022
Unprompted review
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Reply from Auto Covers

Dear Tommy,
Orders are being shipped through international shipping couriers and such delays are out of our control.
However, we take full responsibility for this kind of inconvenience and offer compensation to our customers.
Besides, we marked your delivery as urgent and hoping for the tracking updates anytime soon.
I would highly recommend you close the PayPal dispute since the transferred money will be held by your financial institution and it will take much longer to take any further action.
Regards,
AutoCovers Team

Rated 3 out of 5 stars

Received my cover today underwhelmed just a overpriced generic product wish I had gone to halfords

Ordered and paid for a cover for my smart fourtwo over 3 weeks ago still nothing , tried emailing and phoning with no satisfaction from “customer service” . I now have the sinking feeling I’ll been scammed.

July 28, 2022
Unprompted review
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Reply from Auto Covers

Dear Joe,
Thanks for the update.
The covers are not generic, they are semi-custom-made. We take the exact dimensions of your car model as stated by the manufacturer and modify the cover to give your car a snuggly hug.
If the cover has fitting issues, please provide us with some photos via email to check the case.
Regards,
AutoCovers Team

Rated 1 out of 5 stars

I Ordered a cover from fancy website.

I Ordered a cover from fancy website.
As other customers stated I got the same problems already reported to paypal money back guarantee for full refund.
No communication in emails.When on the phone with the office was laid to that package is with the courier then after another week got fedex China tracking number nowhere on the website it says 4weeks waiting time package will arrive from China.
I throuh it was uk based company that made covers in uk or at least got them in stock?
Zero stars if possible avoid total scam…..

July 25, 2022
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Reply from Auto Covers

Dear Robert, since the covers are not generic, some of the models have to be tailored from scratch.
So we produce those covers under our UK-based company in China.
I really hope you will enjoy using it regardless of the issues you had to experience.
If not, you can return the product and get fully refunded within 14 business days.
Sincerely,
AutoCovers team

Rated 1 out of 5 stars

Order never arrived

Order never arrived. Refusing to refund me - diabolical and china based. ! SCAM SCAM SCAM

UPDATE FOLLOWING REPLY:
Lies, lies lies. You haven't even dispatched it. I have no tracking number and it certainly wasnt dispatched on monday, tuesday, wedneday, thursday or friday when I spoke to you, so you could have pulled back the order then when I explained I was leaving the UK this week. Oh and still no cover or tracking number. I have now put a claim through the credit card as I believe this to be a scam and looking at your other reviews others have found this to be the same. You blame your couriers, but when the courier collects the item you get a tracking number. I dont have this so its not with the courier. You havent met your stated timelines, not even near. I am no longer able to recieve the cover so it will be turned away as I wont be in the UK (just like my cover isnt).

I STAND BY THIS REVIEW. You are a shocking company who scam people out of hard earned cash and you should be ashamed of yourselves.

July 22, 2022
Unprompted review
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Reply from Auto Covers

Dear Helen,
I can see your order is received by the carrier already and the delivery is marked as urgent. It is impossible to cancel the order at this stage and the tracking number will be available anytime soon.
We remain committed to doing anything we can to fix the issues you experienced. I see compensation for the delay in the delivery is requested for this case.
We hope that you will be willing to revise your review based on your further experiences.
We appreciate your time and your business.
Sincerely,
AutoCovers Team

Rated 4 out of 5 stars

The quality is outstandingo

The quality is outstanding and the ease of us is good too. Took a while to get delivered as made to order and fit was good but could have been a bit sugger on the sides and deeper front and back as lifts in strong winds. But overall with straps and cable it stays on car.

July 22, 2022
Unprompted review
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Reply from Auto Covers

Dear Rick,
Thank you so much for choosing us! We appreciate you taking the time to share your rating with us.
Sincerely,
AutoCovers Team

Rated 4 out of 5 stars

Does the job

Took slightly longer than expected, but good fit and does the job.

July 22, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Thanks so much for sharing your experience with us.
We are here for you anytime,
AutoCovers Team

Rated 4 out of 5 stars

It does the job I bought it for

It does the job I bought it for, namely protecting from light frost, airborne dust, tree pollen etc. It's a bit flimsier than the advertising would have you believe and a key point is it's not breathable. This means it sometimes gets condensation on the inside and if the temperature drops, you can get ice between cover and paintwork. A clear indicator to show which end is the front would also help. But generally, OK.

July 21, 2022
Unprompted review
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Reply from Auto Covers

Dear John,
We appreciate the time you took to write such a detailed review.
Thank you for being our customer.
We are here for you anytime,
AutoCovers Team




Rated 5 out of 5 stars

Good cover.

Good cover.
On-time delivery.
Friendly follow-up call.

July 21, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Dear Alistair,
Thank you so much for appreciating our efforts.
Thanks for being our awesome customer!
Much love,
AutoCovers Team

Rated 4 out of 5 stars

Aston DB9 Cover

Purchased a cover for my Aston DB9.
Item delivered real quick and with no problems.
Fit on the car is good and product seems sturdy enough. However I must say that it is thinner that anticipated and the impression provided on the web site.
Overall I am happy with my purchase.

July 21, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Dear Customer,
We appreciate you taking the time to share your rating with us. We’re really glad you enjoy using our product.
Best Regards,
AutoCovers Team

Rated 1 out of 5 stars

Ordered a cover for my 911 2 weeks ago

Ordered a cover for my 911 2 weeks ago, payment of £159 left my acct 2 days later. Tried to email sales and info at autocovers.co.uk and both bounced back as not accepting emails. Fraud for sure. If anyone has any advice let me know.

July 17, 2022
Unprompted review
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Reply from Auto Covers

Dear Tanuj, thanks for bringing this to our attention.
We were experiencing system issues but everything is fixed now.
This is not a fraud and your cover is handed to the carrier already.
You will be notified as soon as the carrier updates the tracking information.
Regards,
AutoCovers Team

Rated 1 out of 5 stars

Don’t trust thisCompany

This company seems to be a scam their email address bounces and nothing delivered. Have raised a dispute don’t go near this company

July 16, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Dear Ben, we were experiencing system issues but now everything is fixed.
Your order is marked as urgent and is on the carrier's side now.
We will keep you updated and provide you with the tracking number as soon as possible.
Regards,
AutoCovers Team

Rated 4 out of 5 stars

Not sure about the quality hype

Recently bought a auto cover and it fits the mini clubman very neat but the straps and clips seem very flimsy. Had ask for a replacement clip due to one arriving broken . It was replaced without an issue and arrived really quickly in the post . Overall the fit is snug but unsure the quality reflects the high prices

July 10, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

We appreciate the time you took to share your review. Thank you for working with us to resolve the problems you experienced, glad to hear the issue is now resolved.
We use high-quality fabric and can fairly say that the price of our product is just an indicator of its quality. We really hope you will be happier with your cover after long-term use.
Regards,
AutoCovers

Rated 4 out of 5 stars

Very good cover

Well, I will point out a few honest points. I bought the cover for my Lexus and the product itself is worth money as it is made from quality materials with attention to detail. It fits perfectly my car so worth waiting...and this is my second point. The company would avoid many of its bad reviews if they manage the customer expectations in terms of delivery time. The website is misleading giving an impression that the cover is on stock and shipment would happen within 5 days. Unfortunately the waiting time was over 6 weeks and I had to regularly send emails asking for updates. The customer service team responded very quickly either to email or phone calls. I gave 4 stars as there is a room for improvements

July 8, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Thank you for taking the time to write a review about your experience. We really appreciate your feedback. We are so glad that our service team provided a great experience for you.
Since the orders are being shipped through international shipping couriers such delays are getting out of our control. Please accept our apologies for keeping you waiting for so long. Now we are working on the issue and hope to be able to provide express delivery service very soon.
Sincerely,
AutoCovers Team

Rated 1 out of 5 stars

Follow up to my previous review

I have already written a review, where I rated them poor. Autocovers agreed to refund me the full price, once I returned the shoddy cover that has shed white cotton all over my soft top and wheels - and is flimsy and poorly made - but I am still waiting. I bought the cover in March. They’ve confirmed receipt of my returned cover. My bank details were provided twice but still no refund has appeared. I’m still chasing and have been told it is being processed. I wouldn’t purchase from this company again. Update: I have now received the full refund, 3 months after I purchased the cover, but at least it’s arrived in my account

June 22, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

I checked your case and found that your refund is completed.
Thank you for working with us to resolve the problems you experienced and sorry for any inconvenience caused.
Regards,
AutoCovers

Rated 1 out of 5 stars

Don't be fooled

Don't be fooled. The cover is a cheap piece of tat from China that took nearly a month to arrive. I seriously doubt these guys even operate from the UK despite the .co.uk web address. You can get better quality at less than half the price from halfords.
The cover is in no way tailored to the car and the securing straps are of a shockingly poor quality. Save your £200 and buy elsewhere.

June 12, 2022
Unprompted review
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Reply from Auto Covers

Dear Kyle,
Thank you for your feedback. We set a high standard for ourselves and we are really sorry about any inconveniences you had to experience in your interaction with our business. However, I don't see any complaints or any kind of conversations regarding your experience on our system. Please work with us to resolve the issue, our customer care team is available for you anytime.
Please send your complaint to our support email - support@autocovers.co.uk and we will be happy to make things right.
Regards,
AutoCovers Team

Rated 3 out of 5 stars

Unsure on this one really

Unsure on this one really, I get the feeling I could have got the same for a fraction of the cost. It doesn't fit tailored to the car and a massive downside is there's no wing mirror pockets so everytime I take it off I have to re adjust my manual wing mirrors from outside as its a classic car. Only time will tell if it was worth the money but like others on here poor service, long delivery times and really not the quality we were expecting at £269 for a very small car. If it was under £100 fair enough but can't recommend autoclaves unfortunately.

June 8, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Providing a great customer experience is very important to us, our team does its best to provide affordable and high-quality products. We can fairly say that the price of our product is just an indicator of its quality.
You have mentioned autoclaves in your review, which is a completely different business. We take our reviews very seriously, so would you please provide us with your order number to check if this review really belongs to us.
Sincerely,
AutoCovers Team

Rated 1 out of 5 stars

Extremely poor service

Extremely poor service. This cover was in excess of £200 and took 5 weeks to arrive. Chased Auto Covers on numerous occasions and was given either the excuse that the item was still in China, or that it was still with the carrier. Offered a 15% compensation payment on two occasions and received nothing! Make your own conclusions!

June 4, 2022
Unprompted review
Auto Covers logo

Reply from Auto Covers

Dear David,
We are extremely sorry for the delay due to inevitable circumstances, I can see you have already received the cover.
Your refund is in process, this is just a matter of process and will be completed anytime soon.
Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Sincerely,
AutoCovers Team

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