Auto Covers Reviews 

We have now been waiting 3 months for our order. Originally they responded with excuses now they don’t reply to emails

This Company is an absolute disgrace. I'm in Australia and they advertise as Car Covers Australia and Australia Car Covers and no where on their .com.au website does it mention that it is a UK based company, nor that the covers are made in China!! I ordered a cover on 4th August and after many emails and responses from an 'Ethan Hunt' even offering a 10% discount for my inconvenience, (yeah right, as if I'd supply my banking details to these scammers!), I get the same lame response, even 1 coming from an email address at 'phone boosters UK'.

After 7 weeks and getting zero, I went to AMEX and told them the whole story, so hopefully I will get a full refund.

The relevant authorities should de-register this scamming company before anyone else gets ripped off.

If I could give this company minus 5 stars I would! Please do not buy anything from this so called company! I can't believe they are still getting away with this scam! I would have thought trading standards would be all over them by now!

I bought a car cover for my classic car on the 18th July 2022 and was told it would upto 9 working days to arrive. After various phone calls, live chats and emails the cover still hasn't arrived! I had to buy another cover in the mean time as my car is outside. I bought one from Halfords at a fraction of the cost and the quality is spot on. I dont even want the cover but they refused to cancel the fictitious order! Stay Clear of this awful scamming so and so's.

Update 30/09/2022: To respond to the scammers comment that I've been refunded! No! I have not! You are lying again, horrendous fraudulent company!

Same absolute disgrace paid and still no cover, they lie about everything, excuse after excuse 😡😡

Still haven’t received my order which was placed on JULY 20TH!!! and they refuse to give me a refund.

If I could have rated 0 stars I would have, I wouldn't touch this company with a barge pole.
Firstly the cover took an age to arrive and then the cover that came was absolute tripe, I could have purchased one from Halfords better quality....
The cover does not fit the car as described on the website nor was it breathable or waterproof.
And do not expect a response from autocovers because you will be wasting your time and energy after 3 emails of which 1 was acknowledged but still no response.... the list goes on, my advice would be try a more reputable company.

Order 17762.
Avoid this company, same experience as what has been described by just about everyone here. Many promises about the courier already having the cover, yet no tracking number could be provided. Kept blaming economic and political situation. Thankfully PayPal refunded my money within a few days of lodging a complaint. The refund was quicker than expected, which leads me to believe that the cover was never actually picked up by the courier as they had claimed.

Order 23882
Same experience as the majority of reviews for these charlatans. Continuously chasing for an update and when I do get a response it’s the stock response “ item sent to courier but they are experiencing delays” well if the courier has this then there should be tracking data but you seem reluctant to share this.

Time to escalate and get my money back.

Avoid this company at all costs!

What a dreadful experience with the worst guy ever ! Clearly someone working in a shed with a very convincing website. I shall persist to get my money returned, whatever the cost to me. A total con.

I ordered a car cover with a delivery expectation of 4-5 days
After 2 weeks I contacted them and was told they were awaiting a delivery number from their couriers
A week later I was told the same and today 4 weeks on the same
I have no confidence that my cover even exists
They have refused to give me a refund

Do not use this company

So almost a week on and still no tracking number and more importantly no car cover. The company have responded putting the blame on the courier company but with no useful suggestion of how to resolve this matter.
It's simply not good enough

We'll another couple of weeks have gone. Nothing from the company and obviously no cover. These are a bunch of criminals who offer a service that they fail to supply.
Please do not waste your money with them

FINALLY after 5 weeks, numerous emails and badgering they have refunded the full purchase price of the unopened car cover.

Here and there we do have the stupidity to order from someone without checking trustpilot reviews that clearly would change our mind to purchase from them. So it happened to me, they are horrible, huge mistake. I wrote few emails and called to find nothing good about them.

I would recommend to say 100 miles awafrom them!!!

Order #uk_23954

AVOID THIS COMPANY AT ALL COSTS SCAMMERS

update..still no refund and still no cover but here is the latest response, see how they ask for an order number as they say fake reviews.lol
even when they have teh order number no refund
Dear David,

Thank you for your email.

We are committed to ensuring that all transaction runs smoothly however this is not one of them and for that, we truly apologize. I completely understand where you're coming from and your intention to cancel.

We were so focused on closely monitoring and coordinating with the carrier's company to resolve the issue as soon as possible that we forgot to send you a message, for which we apologize. We are a UK-based company however, we have stocks all around the globe including in China.

Please accept my apologies for the delay. Regarding the cancellation, at this stage, this is no longer an option. Our best choice is to wait for it to be delivered. Rest assured you're covered with the 30-day money-back guarantee so whatever decision you'll make once you have the cover we will definitely assist you.

To compensate with the delay, we would like to offer a 10% discount to be credited to your account. Kindly provide your bank details (account holder name, swift code, account number or IBAN) or PayPal account information so we can proceed with the refund.

We rely on your understanding that this process is completely beyond our control. If you still have any questions or concerns, please let me know and I will be happy to assist.

Best Regards,
Ethan Hunt

Customer Care Specialist

Ordered on the 22.7.22 and im still waiting for delivery, usual excuses about courier problems offered 10% refund but I've had enough now so contacting my bank
Order number 23553

Still your asking for more info, but you still won't refund me...what is going on

Now you have my order number are you going to issue me a full refund????
I hope so as I have brought another cover that arrived in 3 days!!

I order a car cover for my Bentley GT after seeing an ad online, after paying £214.00 6 week later I received my covers, 2 of the same cover, which do not fit the car in any sharp or form, this company is a rip -off, email bounce back you phone them and they say its with our logistics team, and will be with you in 3 to 4 weeks. do not buy a cover from this company, poor quality cover, which will not fit your car and is
as cheap as chips. China, china, !!!!!!!!! will not last five mins.

The mad paddy

still no cover have been offered 10% for my inconvenience can't get any sense from customer service they say its FED X fault trying to track down number for there china office see if they can help once again only one star for this company dreadful people to deal with steer well clear

Cover now received via FEDEX! Fedex seem to be working on time! I have been promised a 15%discount for all the inconvenience i have experienced......i will advise when this arrives.
Cover itself in my humble opinion is of an acceptable quality for the price and it does fit my vintage car ok.

**RESULT: PayPal have since issued me a full refund for the cover and are making a formal enquiry against 'AutoCovers.co.uk' management** - 22/08/2022

Cover Purchased: 13th May 2022
Cover Delivered: 26th June 2022
Case Resolution: 22nd August 2022

I'd been in touch with AutoCovers by phone almost EVERYDAY for the past month and there had been very little done in order to help me. I spoke with Ivy Williams, their UK Support agent, who asked me to send photos of the damaged cover and proof of purchase via email so they could process my refund. However, I did this last week and received confirmation from her that they'd received it... yet nothing had been done. I tried every avenue possible to obtain my refund but nothing worked. I've even sent the full transcript of our email conversations along with photos and proof of purchase to the 'info' and 'support' lines but nothing... no answer or support. They're now claiming that their support teams are no longer accepting calls and that all communications must be done via email. I feel that this is just another way to fob off customers and leave us chasing them for a refund. Overall, terrible company with very poor products and an even poorer approach to customer service.

Ordered my car cover on the 3rd July
Expensive but as I seen was UK company I thought I’d receive it sooner than abroad
Contacted them after 2 weeks to chase up and they told me they are waiting for shipping information from company ?! It says auto covers.co.uk?! I asked why shipping and they said from china
I said that’s not what it says online or what the websites name is ?then no one replied
Chased them again beginning of august and they said it’s been posted and they are waiting for the information from courier I explained what I said above and they ignored me and didn’t reply

Asked them again today!
19th August which is over 6 weeks since I bought it and they said the same again
Waiting for shipping information
Absolute rubbish company, terrible staff and complete lies
Shouldn’t be allowed to be called autocovers.co.uk if not in uk or delivering from UK!!
DO NOT BUY

Having same issues as everyone else...Ordered cover 3 weeks ago, nothing has arrived. Phoned them had some bull about Courier problems, paid on credit card so hoping to get my money back from these scammers. DO NOT USE...

Same as everyone else: 1. Place order and pay. 2 get an acknowledgement saying due to complexity order will take another 7-9 days. 3. Nothing happens. 4. You chase and they give you the courier problem story, they told me they have 600 orders with courier waiting for tracking number. My experience tells me tracking numbers are given when goods are collected - even in China. 4. Consider money scammed and lost as I haven't seen one respondent here saying they actualoly received their order after all the lies and delays. Guess it's on to Paypal next. THis site should be shut down. Should have realised it was a scam when i saw the address, no legit company would sell these products from prime Covent Garden address, overheads too high and no need to work from there. Obviously just a registered 'virtual' address of a registration agent.