Auto Covers Reviews 

I purchased an outdoor pro cover, which took a long time to arrive. I think about two months. I lost track to be honest. Anyway, the cover also isn’t waterproof at all, despite being advertised as such. Not “ideal for winter storage” at all. I’d say it’s a good indoor cover. I told them about the poor performance of the cover. They were perfectly polite about it. I sent a video as requested. Unfortunately the explanation came back that if rain is heavy, the cover can leak through the seams. This to me defeat the object of it. I actually think it leaks all over anyway.

I had to wait 6 weeks for my outdoor car cover from this scam company. I called many times to customer service only to be fobbed off and given the same story of stuck in customs. Instead of making the covers in UK (like another UK company which also delivered in 48 hours) they have a fancy website and then get the covers made in China buy "Dunggong small meat e-commerce" Now finaly getting the cover which I no longer need starts the same hassle of trying to get a refund by probably having to send the cover back to China etc. Avoid at all costs.

DO NOT REPEAT DO NOT USE THIS COMPANY!!!!!!! V HAPPY TO GRAB YOUR MONEY THEN NO COVER AND A MASSIVE DELAY AND BATTLE FOR A REDUND!!!! STEER WELL CLEAR !!!

I have also fallen victim to this appalling scam company! Ordered and paid for on September 13th - but nothing. Some usual rubbish about it all being held up by FedEx. Just read all the reviews! You will notice that Autocovers has even stopped responding with their usual lies. I suppose Citizens Advice, Small Claims Court - but really, I never expect to receive a cover or a refund.

Waited a month no cover. Telephoned twice the caller let slip she was just an agent so I was not talking to the company. Do not use this company it’s obviously fraud. Look at the address it’s in a building in London, I will be going through the Bank as luckily I used a credit card

As with so many other customers. I ordered my cover on the 4th September it’s now the 17th October and still no cover. Rang them up for the last four weeks and get the same answer it hasn’t been dispatched from China yet. So much for the British company. Very disappointed would recommend people avoid this company.

As with everyone else, ordered a cover, order number 24247, and as per their website was quoted 5 day delivery. After payment taken, emailed received saying they needed another 7 to 9 days extra to deliver. By 11October, emailed and 3 days later received a reply stating parcel was with courier, but would have to wait a further 1 to 2 weeks! God knows where it is being shipped from. After finding these reviews about shoddy quality and late or never deliveries am in touch with credit card company to try and get a refund and cancel order DO NOT USE THIS COMPANY.

Exactly the same as everyone else.

Ordered five covers in total.

Three arrived after 5 weeks and the other two I'm still waiting for.

The two that arrived are, frankly speaking, of terrible quality considering the price.

The covers were ordered for a specific type of vehicle, but are generic sizes at best.

You can honestly buy the same quality from Amazon, eBay or Halfords for a fraction of the price, which I strongly suggest you do.

Oh how I wish I read these reviews before spending well over 1000 pounds on (cheap) 5 covers.

As with everybody else, no delivery but ordered over 4 weeks ago. When you can get through on the phone the team are unhelpful and very rude! They also make refunds very difficult (interesting how some people are refunded according to their replies on this site but others will have to wait till deleivery and then no doubt pay deleivery, oh they also want to withold 30%!) These are a shame of a company and I'd suggest you avoid at all costs!!

If it wasn't clear, refund me as my order hasn't yet been sent or have a tracking number - order number #24053

Claim made to CC company, more than happy to also go through small claims court to recover; oh may as well throw in trading standards!

If I could give zero stars I would. Ordered 21 August. Still waiting. Contacted Auto Cover who claim it's out of their control as fault of shipping company. Based on these reviews they will use a lot of customers so why are they still with the same shipping company? Bought a cover from ebay. 48hrs later it was with me. I will also contact Which? to look into this company. Total fraud.

Like so many others here, my experience has been abysmal. Order placed on 19 Sept. And still no goods. This outfit is a scam. Those who run it will have to sleep with their conscience.

Do not buy from this company, placed an order on 8th August, litany of excuses on why 2 months later I have still not received my cover, finally agreed to cancel my order then told it would take 6 weeks to refund my credit card, despite being able to debit my card instantly on receipt of my order. Total charlatans

Placed order in August. Still not received the it and full of excuses after excuses. They want refund it ,informs me that keep waiting.

Please do not use this company.

I have been told that parcel has not been shipped due to holidays.

Same as other reviews poor customer service. No updates on the status of order, unless I email to ask. Order placed in Jul22 and no cover and it’s Oct22. Will now need to get another cover from a different supplier and hope I get a refund! Not holding my breath on getting the refund!

Autocover

I have been trying to trace my order and I have been met with indifference from the staff that answer the phones.

I bought from them as they had the best delivery times - they were not the cheapest

I hope that the final product has been worth the wait

Order a cover on 6/9/22 and have still not received it. Unfortunately like most reviews on this site I have to think that the company is actually a scam, no response to emails or phone calls.
I have contacted my credit card company to seek a refund.

I ordered my car cover on 15 th August and was told my cover was in stock. I have phoned and emailed to find out delivery dates and I keep being told there is a problem with the delivery company and I will get a tracking number as soon as it is shipped. I get time frames of please allow 9 working days, but so far I have heard nothing. Your website says express delivery, that is clearly untrue. I would like a refund as I am fed up of waiting.

Wish I could do -star. DO NOT BUY FTOM AUTOCOVERS. you won’t get your goods. Been waiting 3 months. Keep saying problem is with the delivery company. Claim now with PayPal.

Please take my advice and do not purchase from this company as you will not get your goods, I’m in the process of getting a refund from PayPal or my credit card company
Just read all the reviews, wish I had!!!

Similar to other reviews, my experience was poor. Ordered an Outdoor Pro cover on the 29th July and received after multiple email chases on 5th September. So 5 weeks not the 5 days as advertised on the very impressive website and on checkout. I could have tolerated that if the cover was impressive when it arrived. It is lightweight for an outdoor cover and simply was not tailored to fit my car as it was way too big. Overall - a pretty awful experience although the customer service Mila, was very fast answering my emails but offered no plausible reasons for the delay.