Autodesk Reviews 

Bugs around every corner, especially when you get into 3D modelling such as Civil3D.

Autodesk should be ashamed, the software has been around for over 40 years and they've bought out all their competetors along the way to make a frankenstien software that does everything badly.

Unless you know how to navigate your way round the bugs you will quickly loose patience with this piece of garbage.

I have been using Autodesk Inventor, Powermill, and Fusion360 on a daily basis for many years. They are not just bad, they are awful. They are all full of bugs, slow, ancient graphics and no customer support.

If you want to make a switch from other software packages and platforms, DON'T!
All Autodesk products will disappoint you.

Updates that change everything but provides nothing.
Extrusion errors gallor.

Nothing seems to work properly, using this on a daily basis is causing people depression.

Linked to the cloud for no other purpose but monetization. It would be such a more pleasant experience if this was just an offline program.

If you got this program 15 years ago it would work better than it does today.

I have to use AutoCAD everyday and I am also a confined fan of Revit. I say "confined fan" because I feel like I'm in a software prison due to the lack of other options in the CADD/CAM market. SketchUp is not much better when it comes to pricing and it doesn't hold a candle to the features of Revit.

My biggest gripe (since I haven't yet had the pleasure of dealing with the Customer Service side) is the price. I still can't understand why these programs are so incredibly expensive. There is no way that the prices of these programs directly reflect the amount of work/labor hours put into any one of the many titles in the Autodesk library with a little profit tossed on top. No, the reflection is "We want the customer to pay for the software EVERY YEAR, full stop...no cares given." Ever since Autodesk moved to the subscription model, Autodesk has taken it on themselves to charge slightly less than a perpetual license used to cost, only now it's yearly. Really horrible decision on their part, yet we have little to no other options.

This entire scenario reminds me of the Adobe fiasco but that's an entirely different review. I gave this review 3-stars because the software (when it works properly), is really good. It does 95% of everything I need it to do and about 75% of what I want it to do. I realize that no CADD/CAM software will be perfect but at this point, I'm very close to switching to SolidWorks and/or SketchUp for 3D Architectural modeling and ArchiCAD (or some other equivalent) for my 2D drafting. The sad part is, those programs are annual renewal licenses also, if I recall correctly. This doesn't solve the licensing problem but it will get me out from under the Autodesk umbrella that is currently choking me and my company to extinction.

Dear Autodesk,
I used to love you and sing your praises. Now you've gotten insanely greedy and unforgivably lazy. Please fix your problems, for your sake as well as ours. I would happily pay for annual licenses, if they were priced appropriately. Please give us perpetual licenses back, PLEASE! Plus, I'd go back to singing your praises again; if you'd train your Customer Service Techs to actually fix problems instead of blaming the Customer or the Computer.

Sincerely,
A long-time Autodesk using Drafter/Designer.

P.S.: I checked the box to send this review to you (Autodesk), in hopes that you'll actually read it and respond to it by doing better as a company. Please, do better Autodesk. You owe it to all of us who've held you in the highest of regards for all of these years. Please, do better!

Autodesk, where do I even begin? Using your software is like stepping into a time machine - straight back to the early 2000s when clunky, user-hostile tools were all the rage. It's genuinely impressive how a company as big as Autodesk manages to consistently miss the mark. Let me break it down for you:

1. Desktop Connector: A Tool Built to Torment IT Admins
Let’s talk about your Desktop Connector, a name that promises seamless integration but delivers pure frustration. Updates? Oh no, that’s too advanced! Instead of a simple auto-update process, we’re forced to summon an IT administrator to perform the task. Because obviously, everyone loves stopping productive work to deal with a broken "connector" that refuses to update without someone in IT dropping everything to help.

You’d think Autodesk would have learned from, I don’t know, every other software company on the planet that this isn’t how modern tools work. But no, Desktop Connector proudly sticks to its archaic, time-wasting principles. Bravo!

2. Jobprocessor.exe: A Dinosaur That Refuses to Die
And then there’s the Job Processor, the tool that’s somehow even more annoying. The fact that it can’t run as a service in 2024 is downright embarrassing. What century are we in? I mean, who at Autodesk thought, "Let’s make sure our admins / users babysit this thing by keeping a user permanently logged in"?

Yes, Autodesk expects you to waste precious time ensuring the Job Processor is running in an active session because running it as a background service—the obvious solution—is not supported. Of course, there’s no official alternative or workaround. Instead, we’re left to duct-tape a solution together with tools like NSSM, which Autodesk will surely tell us is “unsupported” the moment we have a problem.

3. ODIS: Reinventing the Wheel—But as a Square
And now, let’s talk about ODIS (On-Demand Installation Service), a tool that’s so bad it makes Desktop Connector look competent. Why use a lightweight, reliable .msi installer when you can force users to deal with a bloated, buggy custom installer?

Want to install Autodesk products? Be prepared for ODIS to:

Fail randomly during downloads.
Take forever to install even the smallest updates.
Throw cryptic errors that only a full-time Autodesk support team could decipher (spoiler: they won’t).
Once ODIS crashes—and it will—it leaves your installation in limbo. Do you reinstall? Pray to the Autodesk gods? Who knows! All I know is that ODIS is a masterclass in making admins hate their lives.

The “Customer Experience”
Using Autodesk Vault feels less like using software and more like being held hostage by outdated tools that Autodesk refuses to modernize. The cherry on top? Support that seems utterly uninterested in fixing any of these glaring issues.

Bottom Line
Autodesk Vault is the perfect solution if your goal is to:

Waste time calling IT for unnecessary updates.
Babysit ancient tools that don’t work as services.
Burn productivity and money on a toolset that feels like it belongs in a museum.
If you’re in the market for inefficiency, frustration, and tools designed to make your life harder, look no further! Autodesk Vault and its supporting cast (Desktop Connector, Job Processor, ODIS) have got you covered.

Sincerely,
A thoroughly disgruntled IT Admin

I worked with Autodesk since 2009. It WAS great program. I used Inventor and then thx to crazy prices I went for Autodesk Fusion 360.
Unfortunatelly I ended to use it because of their agresive and scam tactics.
I bought licence as usuall and during that time when I was using it they just stopped to provide statics analysis and wanted extra credits to pay for it. INCREDIBLE!! This is illegall. You buy some product with all its features and they just reconsider it and take it from you because they want more and more money.
This has made the entire Autodesk company a very unreliable partner for me and I hope they come to their senses someday, or at least they will just stop to exist. See this topic on their forum to find out whole problem and that I am one from many: "Fusion 360 - Cloud solving will be the only option available for all simulation"

I use Fusion 360 professionally.

They are becoming increasingly woke. They push constant updates with no apparent improvement and that disrupt your workflow.

Would switch in a heartbeat if there were any other software available that could match the product despite it's many faults. Like the definition of joints... it's a f*king joke.

And don't get me started on rendering, animation etc.

I hate big government and big companies. When will they understand that their days are doomed?

They changed their process and force you to create a new TP supplier. You can't even work directly with them. Ridiculously difficult to get any kind of straight answer from this company! Appaling

I've uninstalled all Autodesk programs and also wanted to uninstall Autodesk Genuine Service. As it turns out, this is almost impossible.

Autodesk's suggested process for this consists of 11 steps and outrageously features a disclaimer that some of the steps are carried out "only at your own risk" (the page is called "How to perform a Clean Uninstall of Autodesk products on Windows" and would have been included here if Trustpilot allowed it).

In other words Autodesk Genuine Service is a PUP, Potentially Unwanted Program. This is completely unacceptable from any serious software developer.

Avoid the entire Autodesk suite at all costs.

Too many wrong things and old product in new bottle!! Autodesk but I'm out after a year subscription to AutoCAD LT, it was a horrific experience of nothing but problems. And their customer support blows big time. Do yourself a favor and look elsewhere for you cad needs. This company ain't worth a crap.

Forced, overpriced subscriptions with virtually no support unless you pay extra (!). Installs "Autodesk Genuine Service" without your consent, blocks uninstallation, must allegedly uninstall all remaining Autodesk software and wait 2 weeks for it to get "disabled" (!). Inventor breaks the Windows context menu (after installing Inventor, Explorer crashes whenever we right-click DWG files) and cannot be separately uninstalled, it forces you to uninstall multiple Autodesk programs including DWG TrueView (?!). Installations, updates, and uninstallations create/leave huge C:\Autodesk folder full of garbage (our was 20+ GB after unintalling all Autodesk software). After uninstalling all Autodesk software, Explorer immediatelly stopped crashing when right-clicking DWG files.

I paid my 12 month subscription for Fusion and AutoCAD LT on the 29th June 2024, the money left my account. I kept getting emails saying I hadn't paid but ignore if I had paid (sent in error). Yesterday I had my licenses stopped and I am trying to get them back, The online and phone services are hopeless. I've used AutoCAD since 2001, I think its time to try someone else.

Their products are very expensive, but often lack essential features that would be trivial to implement.
And they often neglect issues for a long time, sometimes for years!

Way too expensive and buggy software.
I use Autodesk Fusion 360 and it's the worst. Some parts of the software are not working properly and regarding how much money I pay for it, it's unacceptable.

Bought Inventor with lifetime perpetual license, then Autodesk decided to break the contract, won't honor our legal agreement and stole my $6,500. I considered obtaining a pirated version, but still possess my original software, so I paid a little bit to have it cracked and now have 100% access to it again. I'm sure the crooks would sue me if they could. Good luck with that. I'll never give Autodesk another penny and would sue them for breach of contract if the time and cost were worth the effort. When I do finally need to upgrade, there are many other excellent alternatives to choose from. I'll go with one of them. Later, Autodesk.

Everything that Autodesk makes (from their website to their programs) are horrible, filled with bugs, crashes, doesn't work.
I really don't understand how a big company like that can make so bad things? It seems like everything is in beta but their prices do not reflect this.
I cannot recommend paying for their product since i genuinely don't believe they are worth the price.
However, WHEN it's working there is tons of features that are good and they should get some applause for this.

I work for a large company that requires a third party provider for software purchases. This year, Autodesk has determined that as part of this arrangement my company now has to make AutoDesk a direct vendor. What an ungainly, horrible, time killing process this has been. OMG I think I lost 2 work years, trying to keep my access to this one stinking program. Is it worth it? Truly it is not. And the customer service. OMG nobody could answer the questions or help navigate this. What a frigging nightmare.

I paid an autodesk license along with a 3ds max course one year ago. It was supposed to last a year, but in fact it lasted 5 months. I contacted the customer service and they said they would renew the license, which they actually did, but it just worked for 1 day.
I tried to contact them again and reopen my ticket as indicated but my emails were rejected.
I got bored and switched to blender.
+
When we were studying architecture in uni years ago, it was impossible to use autocad with a student license, even if our university (which is one of the most known in Europe) had this agreement for student licenses with autodesk. Unfortunately, using autocad was mandatory. Students were stressed and faced many legal and technical issues due to the market control autocad had created.

My Fusion 360 Legacy (3 year term) is coming up for renewal and it was supposed to have a price lock for being a legacy subscriber. I originally paid $934.50 and the renewal is $1,836.00. I reached out to customer service but have been getting the run around for several days.

I just tried out an Autodesk product ... BAD IDEA.

I now have a piece of crap left over that is refusing to uninstall that I am being told through an internet search will not uninstall for weeks after the product was uninstalled. Product is gone but this Virus is hanging around - this is unacceptable and It needs to be gone NOW!!
Microsoft defined any software that does things other than expected by the user as being a Virus! this is a virus!