Autodesk Reviews 

We have been an Autodesk client for over 30+ years (with a short break 15 years ago) and recently tried to renew our Bim 360 Doc subscription which we use to store all our intellectual property (project drawings and documentation). Last week, for the first time since subscribing in 2020, we were unable to renew our subscription due to the website not being able to process our payment. Many attempts were made to remit payment prior to the expiry of our subscription and we contacted the help desk days prior to expiry. Unfortunately Autodesk's response was to put it onto us to restart our computers, delete our caches and log on with other accounts, autorenew our subscription or pay for a 3 year term, rather than looking at their own payment portal and making a meaningful attempt to resolve the issue that was clearly at their end. It took Autodesk 7 days to take the matter seriously and actually resolve the problem during which time we lost access to our intellectual property in the form of our drawings and documentation, preventing us from meeting client deadlines and effectively operate our business. When the matter was escalated by us on day 7, Autodesk were able to extend our subscription. About that same time the issues with payment on their website were rectified and we were able to remit payment. Unfortunately, after making payment, we were again locked out of Bim360 Docs. Again we restarted our devices, deleted caches and logged in with different users and we still could not access the product for which we had now paid. The website to login to Bim360 Docs was a completely different interface and when we attempted to login it just returned to the same page. It took a further 3 days for Autodesk to resolve this problem. It should be noted that the on-seller we have used for the last 20 years admitted they do not really know this product to be much help.

We have attempted to contact Autodesk to discuss our complaint, the time this has wasted and the impact this has had on our business to no avail. Instead we have received a sunny apology from Support for the 'inconvenience'. For the moment we are obligated to use Bim 360 Docs even though we have lost trust in Autodesk being able to support their own product. I am more than happy for Autodesk to contact us in regards to our complaint. We have invited them to do today and to date they have chosen not to respond.

I hate the licencing system. Crashes about 50% of the time at startup and sometimes takes 7 times to launch successfully. Horrible buggy software. I use many other software products and do not get this from any of them

They will not support before 2014 product.
Very bad experience.

I am rewriting this new review because Trustpolit saw fit say that AutoDesk® did not help me and took down my last last review of AutoDesk® support. Still I would like to think those at the support chat on 4/7/2024 for getting me up and running. I was able to get the letter embossing completed and in the 3d printer. Everything Looks Great! The Bible I think will turn out great. I am grateful for your help even if this review is allowed up either.

1 star is too many.
Autodesk products simply do not work for me.
Their support refuses to help.
DO NOT USE THEIR PRODUCTS.

Rubbish support, I have a simple but ongoing case, first I try Live Chat where I'm connected to an offshore operator who has no idea about Autodesk Software, he just keeps "apologizing", "thanking me for my patience" and "forwarding article links". After an hour of wasting time, he forwards my case and abruptly ends the chat, however, nothing happens afterward. Then, I've scheduled a phone appointment with Autodesk at 12.30, but nobody calls, I especially took time off from work for this call.
I'm gradually switching to other Sofware to avoid Autodesk like the plague, it's obvious over the years they have not been developing technology but only cash-grabbing as much as they can from customers in exchange for the usual bug-riddled Software stuck in time for 10 years.

Auto subscription was on and they sent receipt of payment taken then 3 days later got an email confirming a refund saying bank stopped the payment. However in reviewing & speaking to the bank they confirmed payment was never taken in the first place. Now when I am trying to make payment to rebuy the program its blaming the bank yet tried many different options. For urgent enquiries was given an email however I am still waiting from Friday for an answer obviously not very urgent service. Clearly shows there system and customer service is lacking

I was gonna purchase a autocad for my railroads but could never talk to support they are using AI to handle live chat wow company is a piece of garbage glad I never purchased anything from this company and i uninstalled trial and our computer division cleaning hard drive to make sure they not spying. Would never recommend this company to anyone

Got advertised a special deal for students which included my university in particular (it was listed on the website itself) only to be rejected as "unsupported".

Disgusting filthy company.
I have had on of their products for 13 years, hard copy bought and paid for. Having had a hardware problem on my computer, I had to reinstall it, it installed okay but when I went to open it a further request for proof was required and could be accessed by request. I requested this but was told mt product is no longer supported so they refused to let me open it.
I went to my account and the item was shown in my products. I told them that this is proof of my purchasing the software; and what did they do? They deleted it from my account!
I can no longer use my own property.

Never buy autodesk products. I used fusion for several years but the renewal and helpdesk is the worst experience ever. After an employee renewed my subscription he also cancelled it again after two weeks after a little over 20 contact moments with the helpdesk I was locked out of my account and had the pay an additional €150 to get my account working again. The helpdesk has not been able to solve any of the problems they created themselves. Even after being locked out to their wrong doing they were unwilling to reactivate my account

HORRIBLE CUSTOMER SERVICE!!
Their program is good but the customer service of non existent.
Absolutely horrible!!!
If you buy their programs, hope you never need customer support because it will never happen!!

Autodesk support is absolutely atrocious, spending a couple hundred grand a year to get ignored.

will NOT let me make an account even though ive done it all properly
this sucks
i am in class rn
ima attack my pc in a second

Was enquiring about the collections, call was dropped after a minute, no call back. Horrible customer service.

Totally rubbish support.

Program unstable and unusable. Apparently happen to reopen a case that they failed to fix but then they wont, just a load of automated responses, gotta start the process all over again. Hateful system.

I'm logged in but apparently licence has run out....its nowhere near expiry, its on a renewing monthly contract.

AutoDesk products 2023 or later collect our personal privacy data on our PCs since we can no longer opt out data collection. We weren't notified about this and didn't know until we read about it on their FAQ.

I hate how difficult it is to uninstall their software

Worse customer service from a software supplier. I have a active license and get a "license expired error" again! The last time it happened they had to remote in and change an env variable!

Crashes all the time for no reason. Not even performing difficult things. Then work is lost with no recovery. Terrible program