Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unexpectedly my car failed MOT on one shock absorber on a car with air suspension. Mechanic priced an OE replacement at over £700. Autodoc supplied a Ridex branded pair for much, much less. They look... See more
Company replied
in total AUTODOC IS GREAT. NOW CAN YOU STATE IF PARTS ARE IN UK OR WILL BE SUPPLIED FROM EU. DELIVERYI GOOD ONLY ONE ERROR PN DELIVERY MADE BY DPD GOODS DELIVERED TO INCORRECT HOOUSE LUCKY ENOUGH I R... See more
Company replied
I made 2 orders 1 arrived next day, no complaints! The other was split into 2 orders and arrived 4 and 5 days later. The first order which was a contitech timing belt and water pump cost me 1.99 deli... See more
Company replied
Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AUTODOC - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
poor service
poor service! and high delivery fees, I was asked over 10 pounds for this service (delivery) and all I received during this time, just apologies for the delay of this parcel and I still haven't received it. Thank you!
July 22, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello DUMITRU ACIOBANITEI!
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the delay with your order and understand your frustration, especially after paying for the delivery service and not receiving your parcel within the expected timeframe.
Please accept our apologies for the inconvenience this has caused. This is not the level of service we strive to provide.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further. If you would like to share any additional details, you are also welcome to contact us by email at trust@autodoc.co.uk and include your order number so that we can investigate your case as quickly as possible.
We appreciate your patience and the opportunity to make things right.
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
After being told a number of my parts…
After being told a number of my parts were dealer only, I spoke to a member of their team who advised me on parts to buy. By buying through Autodoc I saved approx £1500. Great customer service and fast delivery.
July 24, 2026
Reply from AUTODOC - Great Britain
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
Quality part fitted easily
Quality part fitted easily, quick delivery just what I needed!!
July 23, 2026
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
just in time
July 23, 2026
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Quality parts
Quality parts at a great competitive price and delivered in quick time. Easy website to negotiate and order from.
July 23, 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Whatever you see in the app exactly…
Whatever you see in the app exactly same product OEM best quality at reasonable price also delivery is fast under 2 days
July 23, 2026
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Excellent service
Fast delivery parts as described excellent service very happy with service
July 24, 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
Easy to find part required.and fairly…
Easy to find part required.and fairly priced.
Quick delivery
July 23, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
price and delivery
July 23, 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Aitodoc have a broad range of products…
Aitodoc have a broad range of products available. I have recently started having some problems with the app during checkout with redirection not occuring after payment. Nevertheless the orders have been submitted.
Compatibility of parts needs to be carefully checked as there are errors with parts shown as compatible when they are not (e.g hatchback parts reported as compatible with estate model of the vehicle when they are not.
Delivery time can be quite long but prices can be competitive. App prices varying from web prices is something I do not appreciate as I would prefer to use the web when performing searches especially when comparing parts.
July 23, 2026
Reply from AUTODOC - Great Britain
Hello Neil!
Thank you for taking the time to leave a review.
Before placing an order, please check the OEM number listed in the product description and technical specifications to ensure compatibility with your vehicle.
You can do this by yourself using the information on product page or you can contact us for support.
We do our best to offer you affordable price. Prices in the app may actually be lower, which we inform customers about on our website. However, you can choose on the website and order in the app.
Feel free to contact us at trust@autodoc.co.uk with your order details if you need any help.
Best Regards,
Your AUTODOC Team
Rear springs was great to receive correct advice…
It was great to receive correct advice from both chat and advisor.
Service was also first class. Very happy.
July 23, 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Decent prices
Decent prices, parts for car that the main dealership won’t sell are mainly available here. Delivery could be quicker.
July 23, 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 💬 We really appreciate your high rating ✅ We’ll keep improving our service and products to earn your full trust 🌟🕊️
Best regards,
AUTODOC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.