Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unexpectedly my car failed MOT on one shock absorber on a car with air suspension. Mechanic priced an OE replacement at over £700. Autodoc supplied a Ridex branded pair for much, much less. They look... See more
Company replied
in total AUTODOC IS GREAT. NOW CAN YOU STATE IF PARTS ARE IN UK OR WILL BE SUPPLIED FROM EU. DELIVERYI GOOD ONLY ONE ERROR PN DELIVERY MADE BY DPD GOODS DELIVERED TO INCORRECT HOOUSE LUCKY ENOUGH I R... See more
Company replied
I made 2 orders 1 arrived next day, no complaints! The other was split into 2 orders and arrived 4 and 5 days later. The first order which was a contitech timing belt and water pump cost me 1.99 deli... See more
Company replied
Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
18K reviews
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Reply from AUTODOC - Great Britain
Hello CHRIS TOMS!
Thank you for sharing your feedback.
We sincerely apologize for the delay with your delivery and understand how frustrating it can be when an order does not arrive within the expected timeframe.
We would like the opportunity to review your case in more detail and understand what happened with your order. Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
We appreciate your patience and cooperation, and we will do our best to help resolve this matter as quickly as possible.
Best regards,
AUTODOC Team
Wrong parts late arrival - not full refund offered
First time I have used this lot and certainly the last. I ordered a BMW mirror and indicator strip and had to wait over a week for EVRI to delivery the wrong parts as the box randomly had 4 spark plugs instead it. On raising a return refund request the amount was provisional subject to review and was approx. £11 short of what I paid. Absolutely disgusting customer service and fuming as I needed parts urgently.
July 15, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Jamie Woodward!
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the issues with your order and understand how frustrating it must have been to receive incorrect items, especially when you needed the parts urgently.
This is certainly not the experience we want our customers to have. We would like the opportunity to review what happened with your shipment as well as the refund amount you mentioned.
Please contact us by email at trust@autodoc.co.uk and include your order number. Our team will carefully investigate your case, provide you with a detailed explanation, and do everything possible to assist you.
We appreciate your feedback and hope to have the chance to resolve this matter for you.
Best regards,
AUTODOC Team
Excellent website and great prices but untrueful delivery estimates.
Excellent website and great prices, but please be a bit more honest about delivery times. I put around £600 worth of parts for my Audi A7 in my basket (I was logged in with my UK address, etc.), and they said delivery would be around 2 days. I really wasn't expecting that, but I had a few days off work the following week so I could get everything fitted then. The order was still processing for around 5 days before I even got a delivery update from Evri, and the parcel was being sent from Poland. Overall, it took nearly 2 weeks to come. And when the 3 packages arrived, the front brake pads didn't fit, even though I thoroughly checked and it said they would fit. And I don't even know where to start with getting these sent back to Poland and wait for a refund, I suppose I'll just have to right that £60 off and purchase a replacement from a local supplier for maybe a little more.
July 21, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Customer!
We are very sorry you were disappointed with our service.
First of all, please accept our apologies for any inconvenience this may have caused.
We would appreciate it if you could give us the opportunity to look into the situation and perhaps offer a suitable solution.
Please feel free to contact us at trust@autodoc.co.uk.
Best Regards, AUTODOC Team.
very fast delivery !
July 22, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
You're Gambling on the Parts being Correct
Used company's website to buy replacement wiper blades. Entered my Car Reg, options came up, I chose one. Arrived and didn't fit. Tried to return. Autodoc sent return form and advised I needed to pay to send them back to Germany myself. I complained as it's their recommendation and error. After going round in circles with their terrible Live Chat, AI bots and then getting an Operator, here's the reply:
"Thank you for the information.
In this regard, we do state on the website for each item that you must verify compatibility using the original OEM part number; however, you did not do so, and we are therefore refusing to cover the return costs for all parts."
Obviously I carried on complaining and was advised:
"To do this, please provide us with the vehicle’s chassis number, and our technicians will perform a compatibility check. We offer alternatives in case of incompatibility, and we will handle the entire claim process since we were the ones who recommended the part. The license plate number cannot guarantee compatibility, and the website may occasionally display errors; please also review all the information in the Terms and Conditions on the website."
They accept their data isn't perfect, that you're basically playing Russian Roulette when you buy from here and that if it goes wrong they're going to make it as difficult as possible to get a refund.
I will never use these guys again. Absolute con men.
July 24, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Chris!
Thank you for taking the time to leave a review.
Apparently, there was some miscommunication during communication with our support team.
We always keep our clients informed to check OEN references in the product's description. OEN verification gives you an almost 100% guarantee that you order the exact part you need. This information is indicated on our website for each product.
You can do this by yourself using the information on product page or you can contact us for support.
If you contacted us and we recommended a spare part that didn't fit, then we will cover the return shipping costs.
Please contact us at trust@autodoc.co.uk anytime.
We will be glad to assist you.
Best Regards,
AUTODOC Team.
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
Not recommended
Went through all the necessary checks with vehicle reg and with codes on the back of the part only to receive an incorrect part. According to a mechanic, a very outdated part too! Anyway, the returns process is not only difficult / complicated I have to ship it back at my expense. Instead, I’ll just give the part away and chalk it up to experience then never use this outlet for anything again
July 24, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hi Barry!
We're sorry to hear that the part you ordered did not fit your car. We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service. Let's figure out the situation and find a solution.
The thing is, the search on the site does not guarantee 100% compatibility with your car, especially if not all necessary car data was specified when selecting through the selector (for example, exact model, year of manufacture, engine type, and other characteristics; the required part may be produced in different modifications — therefore, there is a possibility that the part you purchased will differ from the one installed in your car.
To avoid such situations in the future, you can entrust our experts to check the compatibility of the part with your car using the VIN number.
If the part did not fit, you can arrange a return or exchange in accordance with our policy.
Feel free to contact us at trust@autodoc.co.uk if you have any questions.
Best regards,
AUTODOC team
Ordered service kit was confirmed for…
Ordered service kit was confirmed for delivery. No delivery chased and was advised upto 10 days and apologised for the delay. Apologised for not communocating then apologised again that all in all it will be 3 weeks before i get my money back. Did offer 10 pound voucher off next purchase that i wont need aa i wont be using again.
July 24, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Victoria Benkhalifa!
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating it must have been to face delays, receive insufficient communication, and then have to wait for your refund.
We regret that your order did not meet your expectations, and we understand your disappointment. This is certainly not the level of service we strive to provide.
We would appreciate the opportunity to review your case in more detail. Please contact us by email at trust@autodoc.co.uk and include your order number. Our team will investigate what happened, provide you with a detailed update, and do their best to assist you.
We value your feedback and hope to have the chance to restore your confidence in our service.
Best regards,
AUTODOC Team
Great fit
Great fit. I was able to insert the starter motor into my car. And the car is up and running since then.
July 21, 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Today's date 24th July
Today's date 24th July. Order placed 12th July and advised delivery wed 14th , parcel collected 8 days later on the 20th and I have no clue where it is . Tracking states arrived at dpd depot 21st then on 23rd another depot , but no indication if the depot is in Siberia or the UK . I might have saved £20 by ordering from them rather than my local auto parts center but I've lost the use of my car for a week or more . I guess it's a waiting game on my first and final order from Autodoc .
July 24, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Gerard Rooney,
Thanks for your feedback.
We are sorry for the delay with the delivery.
As we see parcel was delivered on 24.07.2026
Hope that parts will serve you well.
Best regards,
AUTODOC Team
Great service will use again
July 24, 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 💬 We really appreciate your high rating ✅ We’ll keep improving our service and products to earn your full trust 🌟🕊️
Best regards,
AUTODOC Team
Fast delivery
July 22, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
Good price but con not get help it just…
Good price but con not get help it just saying closed Sunday but can not get in touch eney day
July 22, 2026
Reply from AUTODOC - Great Britain
Hello Andrew Fullerton!
Thank you for taking the time to share your feedback.
We appreciate your positive comment regarding our prices, and we are sorry to hear that you experienced difficulties when trying to contact us.
We understand how frustrating it can be when you need assistance and are unable to reach us as expected. We are continuously working on improving our communication channels and making sure that our customers receive the support they need in a timely manner.
We would like the opportunity to review your experience and assist you further. Please contact us directly with your order details, and our team will be happy to look into your case and provide the necessary support.
Thank you again for your feedback. We appreciate your comments, as they help us identify areas where we can improve our service.
Best regards,
AUTODOC Team
Good choice
Premium quality Hutchinson axle bushes at a great price. Now fitted to car and all good.
July 9, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
Good quality products
July 15, 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
two hours typing to AI and agents
two hours typing to AI and agents, half my order was wrong post and packing and printed off labels had to be paid by me and returns had to go to Germany so incurred customs fees that made returning not worth the effort
July 22, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Terence,
Thank you for your review and for sharing your experience with us. We are sincerely sorry to hear that your recent purchase did not meet your expectations. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve.
Please reach out to us at trust@autodoc.co.uk with your order number, or add your order number to your review. This way we can look into this for you and see how we can make things right.
We are fully committed to improving our service and rebuilding your trust.
Best regards,
The AUTODOC Team
Very competitive pricing, BUT….very disappointed still.
Very competitive pricing no doubt about that, HOWEVER, the orders take forever to be shipped and delivered. Customer service are not very helpful either. Do something about the shipping side of things. It tool almost a week for my items only to be dispatched. If that is the standard service than please give customers the option to chose a more premium and swift service even if there is a price to pay.
July 23, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Adrian,
Thanks for you feedback.
We are sorry to hear that you have faced inconveniences.
Please be informed that order processing time is 1-2 working days and then order is sent.
The delivery time is 3-4 working days.
Please contact us at trust@autodoc.co.uk and provide your order details so we can check your case.
Best regards,
AUTODOC Team
New rockers
Good accurate supply of parts although this little bit longer than expected but quick enough
July 21, 2026
Reply from AUTODOC - Great Britain
Hello John !🌟
Thank you for your feedback.
We do our best to speed up all the processes.
If you have any questions please contact us.
Have a nice day!
Best regards,
AUTODOC Team🚙💨
Dealt with Autodoc a bit, when it goes wrong its the usual nightmare
Dealt with Autodoc quite a few times, they are cheap and parts are good, unfortunately they are the same as almost all online companies, when something goes wrong you will spend hours and hours going around in circles trying to resolve an issue.
My delivery did not turn up, waited 3 weeks with the tracking saying delivery is in your area (really, 3 weeks, is the driver still lost wandering around?). Contacted Autodoc by Chat, Robots say sorry sir nothing we can do, then for 3 days straight Robots say it is in the claims dept, I say I dont care, its a big company dealing with a big courier, sort it in YOUR time and send me another part. Took me longer to get them to agree to send a replacement than it would have done to rebuild the car. But the part hopefully is on its way now
July 17, 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Martin Hewitt!
Thank you for taking the time to share your detailed feedback.
First of all, we would like to sincerely apologize for the inconvenience and frustration caused by the delay with your delivery and the difficulties you experienced while trying to resolve the issue.
We completely understand how disappointing it must have been to wait several weeks for your order, especially when you needed the part to complete your vehicle repair. We also appreciate your patience while the situation was being investigated and while the replacement process was arranged.
We would like to confirm that the new replacement order is already being processed and will continue through the dispatch procedure as soon as possible.
Please also be assured that our Quality Control Manager will be contacting you shortly to review your case and assist you further. They will carefully check the details of your order, the delivery issue, and the communication history to ensure that your concerns are properly addressed.
We truly appreciate your continued trust in us as a returning customer and thank you for recognizing our competitive prices and the quality of our parts. Your feedback regarding the support process is valuable, and we will use it to continue improving our service.
Thank you again for your patience and understanding.
Best regards,
AUTODOC Team
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