We booked a car on autoescape, never received any confirmation nor cancellation message from them. And 2 weeks before our vacations, autoescape informs us that our car is not booked, and that there i... See more
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DO NOT USE AUTOESCAPE WITH A DEBIT CARD. Sadly the wedsite is not clear about that. It is not fair to customers. We hired a car with autoescape in Portugal. We paid for the insurance with autoesc... See more
DO NOT USE AUTOESCAPE WITH A DEBIT CARD. Sadly the wedsite is not clear about that. It is not fair to customers. We hired a car with autoescape in Portugal. We paid for the insurance with autoes... See more
Each time I m travelling I use autoescape to find the best price
Company details
About Autoescape
Information provided by various external sources
Autoescape.com propose aux particuliers la location de voitures pas chères dans le monde entier. Louez une voiture pas chère en France et à l'étranger.
Contact info
United States
- www.autoescape.com
3.2
Average
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Iceland Road-trip
Everything was perfect, nice car, good service, and of course amazing country!
July 26, 2014
Unprompted review
nothing to complain about - thank you
April 30, 2014
Unprompted review
Where we take the car
I We woud like to know where we will take the car at the airport of copenhagen.
at: Europcar, Hertz,avis,budget,sixt rent a car.???
Thank you.
April 15, 2013
Unprompted review
Reply from Autoescape
Dear customer,
Thank you for choosing Auto Escape.
The name of the car rental compagny is Budget. It appears on your voucher with adress and phone number.
I resent your voucher to you personal email. Sometimes emails are moved to your Spam. Could you please verify ?
Your voucher is also available on the website in your customer area.
I trust that this information is to your satisfaction.
Thank you for taking the time to contact us,
Sandrine - Auto Escape
Taking 30 Euros for cancellation promised as free of charge and deleting comments on facebook mentioning that!? Not a fair attitude!!!
Taking 30 Euros for cancellation promised as free of charge and deleting comments on facebook mentioning that!? Not a fair attitude!!!
Referring to the feedback by Autoescape - mentioning on a facebook fanpage that they advertise on the German version of their page with free-of-charge cancellation (not the reality in the end as I had to pay 30 Euros) and telling them then on the facebook page that this is not working is in my world not inappropriate! Check the facebook page out - there are NO other comments than nice ones - this is window dressing at its best and not showing the truth at all. Thanks god trustpilot is nothing they can control! ;-) Maybe they should spend more money in the customer service as on deleting and answering complaints!
April 9, 2013
Unprompted review
Reply from Autoescape
Dear customer,
Auto Escape is responsable for what appears on Facebook. Any inapropriate comments we are obliged to delete.
As mentioned in our terms and conditions on our website : www.autoescape.com Article 8, you can cancel your rental at Auto Escape up to the last minute before the scheduled vehicle pick-up time, without a reason or justification.
You have 2 choices : amounting to the total amounts collected by Auto Escape for this reservation (valid 1 year) or reimbursement with the 30 euros file fees.
It's only in the case of a reimbursement that there is administrative fee.
I hope that I met your expectations.
Best regards,
Sandrine - Auto Escape.
Should have gone to elsewhere
1. Provisionary reservation on web .....Good
2.Lost connection with payments page on more than one occasion which led to my overlooking a crucial entry ......left Visa in box instead of changing it to Mastercard. Realised my mistake and re entered details correctly. Fulfilled bank security details then page went blank and then nothing.
3. Could therefore not ascertain whether booking made or not.
4. Couldn`t log into to my account to find out.
5. Tried telephoning. At pick up all I heard was canned music ......not sure if I was through or if it was costing me 5p per call or 5p per minute.I called the number several times before I.......
6. Eventually spoke to a person who was unable to sort out my problem only that there was a block on the payment.
7. Tried again a day later to see if the correct banking entry had been allowed through. Another phone call (WED), .I gave a different card number from a different bank but this was also declined . I was told my problem would be discussed with a manager and I would be called back.
8. Return call said £290 quote was no longer valid and I would have to re book at a cost of £500+ !
9. It was suggested we booked on the French web site which would be cheaper but after some persuasion from my wife Auto escape`s agent agreed to complete the booking for us as our French is not too good.The agent deserves some credit for this. Even so we have ended up paying £35 more than the original quote and have had to devote a considerable amount of time and effort to secure what I thought was a confirmed reservation.
10 Whilst I accept responsibility for the initial simple error over the bank details I feel the weaknesses in your web site and the responses I received via e-mail and the initial telephone contacts did little to rectify a situation which ought to have been sorted out at the time of my first attempt to pay.
11. After the agent`s intervention the confirmation e-mail and the voucher came through very quickly and efficiently.
March 14, 2013
Unprompted review
Reply from Autoescape
Dear customer,
Thank you for choosing Auto Escape. I’ll send the information to a higher level. We invest in our website constantly, as we care a lot about customer feedback.
Please accept our apologies for the inconvenience.
Thank you for taking the time to contact us,
Sandrine - Auto Escape
Excellent !!!
January 28, 2013
Unprompted review
good service with auto escape in faro
hi
i rent a car the full week at faro airport portugal
nice price good service
but 2 comments if you want to hire your car late after 8 PM you got charged with extra fee of 20 euros
all the highway in algarve become tools now with electronic
identification
the local rent a car did not inform us
regards
June 6, 2012
Unprompted review
Gare aux options
Bon service et bon prix mais si on prend l'option 2ème conducteur et levée de franchise , le prix double! c'est inadmissible!!!
June 3, 2012
Unprompted review
Booking process, car were ok but picking-up the car was slow.
everything was all right, from the booking on internet till driving the car and parking the car late at night, even when agency was already closed for a long time.
Only small issue is that it took me about 30 minutes from the moment i entered the agency till i drove the car.
May 17, 2012
Unprompted review
equal or superior to my demand
I had appreciated the quality service and real professionalism of this first experience;
May 16, 2012
Unprompted review
very nice, everything was perfect : transfer, service, hours...
very nice, everything was perfect : transfer, service, hours... Perfect
May 16, 2012
Unprompted review
Good service
In the whole Malaga airport hall , don't look for signs of the Advantage company that is the Auto Escape sub contractor there ! they don't exist , even in the car park downstairs where the Advantage place name is written backwards :-)
Despite this , good car and service even if I've been charged for more gasoline I have really consumed as it is difficult to get back the car with empty tank...
May 15, 2012
Unprompted review
Great service; efficient, good car, nice price, no problems
Great service; efficient, good car, nice price, no problems!
May 15, 2012
Unprompted review
Too much extra cost
After paying the rental on your website, we had a lot of extra costs
- For late arrival (even if we could book the car after because the option was not on your website)
- Special insurance (the guy doesn't speak english and I did not understand him)
- 100 € for gas
I'm very desappointed about your prestations
May 14, 2012
Unprompted review
Reply from Autoescape
Bonjour,
Nous avons pris note de votre évaluation de nos services, et vous en remercions.
Le partenaire loueur sélectionné, comme plusieurs autres loueurs en Europe, impose effectivement le paiement d'une "option carburant" lors de la prise en charge, correspondant à un plein de carburant + frais de service. Cette formule permet aux clients de restituer le véhicule sans avoir à refaire le plein, et donc de gagner du temps lors de la restitution. Nous vous indiquons sur notre site, dans le descriptif du tarif, la formule pratiquée par chaque loueur (retour réservoir plein, ou prépaiement de l'option carburant avec retour réservoir vide) afin que vous puissiez choisir la formule la plus avantageuse selon l’utilisation prévue du véhicule.
Concernant les frais hors horaires qui vous ont été demandés par le loueur: ces frais sont mentionnés sur votre bon de location prépayé, et dans le détail du tarif sur notre site lorsque vous faites votre réservation. Ils sont réglables pour toute location dont la prise en charge ou la restitution se fait en dehors des horaires de bureau classiques (par exemple tôt le matin, tard le soir, le week-end, les jours fériés...).
Enfin, l'assurance proposée sur place est une assurance complémentaire optionnelle qui couvre les parties du véhicule non prises en charge par l'assurance de base incluse dans votre réservation (roues, pneus, bris de glace, négligences...). Il ne s'agit pas d'une assurance obligatoire, toutefois si celle-ci n'est pas souscrite le loueur vous réclamera un dépôt de caution lors de la prise en charge du véhicule.
Restant à votre disposition pour toute question, nous espérons vous revoir très bientôt sur www.autoescape.com pour de nouvelles locations.
A bientôt,
Julia - Auto Escape
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