Autoescape Reviews 

bien informé

My first experience of using this company was in October 2015 when I booked a car for one day in Belgium, one of the reasons I chose them (apart from price) was rather fact that they clearly state Free Cancellation on the website, so when my plans changed and I needed to cancel I was surprised to find out that this means No refund but a credit instead. As I travel a lot in my job it was not such an issue as I could use I later. So yesterday when I needed to book a car again, I can't believe how much hassle it was to do so. And then after not having the credit passed onto my next rental, they told me I had to book again and pay, then claim the money back from the finance dept. Making matters worse, the email address given to me bounced back so could not request the refund, then the email confirming the booking I made for today did not arrive so I had to book a car using another company for my visit today. I am know owed for two bookings that have not been used. So I tried to write to them through their complaints link on their website, and guess what, the link goes nowhere so I could even complain....... There a saying "you get what you pay for" and clearly their pricing does not allow them to deliver a service that is fit for purpose. I will not be using them again.

I rented the car 5 hours before picking the car and had no problems!

perfect and price ok

Good contact, no surprise

Simplicité du site appréciée

Très très compétent

Efficiency and speed by the website.
We will see the car next month if you also deserves 5 stars.
Thank you

Autoescape will provide you with the worst service ever!! I wouldn't even call it a "service" in fact.
I rented a car via this website and subscribed to the "premium" insurance, just to be on the safe side. I unfortunately had an accident with my rental car and had to spend hundreds of euros to fix the car. But this wasn't the worst part. I then got in touch with autoescape and discovered that they have a totally FAKE CUSTOMER SERVICE. They kept on giving me various numbers to call... to then tell me that I should email them... to then tell me that I should open a claim on their website. Once I finally got to this point, they carried on with slowing down the process. They pretended that they couldn't open the documents I had sent, and asked me to resend them but did so one by one, week by week (it took forever). They basically try to exhaust you so you give up and stop asking for a refund. And they are good at it. I sent my first request over two months ago and I am still waiting for them to give any kind of info regarding my refund. Avoid them like the plague!

Autoescape fournit le pire des services de location jamais mis en ligne. Je n'appellerais même pas cela un "service" d'ailleurs.
J'ai loué une voiture via leur site et j'ai souscrit à leur assurance premium pour éviter de prendre des risques en cas de dégâts. Or, j'ai malheureusement eu un accident avec ma voiture de location et j'ai dû dépenser plusieurs centaines d'euros pour réparer le véhicule. Mais ce n'était pas la pire partie de cette histoire. J'ai tout de suite pris contact avec Autoescape, et j'ai vite compris qu'ils possèdent un service client écran/inexistant. Ils m'ont d'abord donné différents numéros à contacter, puis plusieurs adresses email, pour enfin me dire qu'il me fallait juste ouvrir un dossier en ligne. Une fois arrivée à ce stade, ils ont continué à ralentir le processus. Ils ont prétendu ne pas pouvoir ouvrir mes documents, puis me les ont redemandés un par un, une semaine après l'autre (ce qui a pris une éternité). Pour resumer, ils essaient de vous épuiser pour que vous lâchiez l'affaire. Et ils sont bons à ce petit jeu! J'ai envoyé ma première demande il y a plus de deux mois et je n'ai reçu aucune information concernant cette demande. Evitez-les comme la peste!

Hello,
This email to notify terrible customer service for booking attached.
I made booking B0720X8349. You sent me an email to notify there will be an additional fee because of dropping the car in different location.
I accepted the fee, see emails attached and had absolutely no reply from you.
When I went to the agency au 1pm today, there was no car booked for me.
All cars from all renting cars were fully booked. I had to go to Milano centrale to book a car at much higher rate at Avis 360 euros!!
I request you to give me a compensation for the payment difference I had to give to Avis.
I gave a phone call to 0490032847 and the lady told me you never received my confirmation yesterday. How come????
Waiting to hear from you.
BRGDS

Perfect. Everything was fine and expected to the online reservation.

1 week almost to get confirmation. Much too long!

I rented a 5 door car like the showned image, and the moment to take the car out the guy told me I had actually rented a 3 door car. So I had to pay a big extra money to get the right car.

So far so good, thank you.

I rented a car and after I received a confirmation, I had questions on the additional expenses. I have send three emails and tried to call them, however, I still have not received any response. Absolutely bad experience. The arrogance they show.....

Everything has been fine so far except one thing : that is to know about the location of the rental station & the cost of getting there. For example, many of your best priced rentals are with Green Motion. However I am aware to avoid this company as the cost of using the Hoppa Bus (£5 per passenger per ride notheless !) to get to their out of the way depot adds considerably to the full cost of the rental. A client who does not know this situation could easily be left feeling very sour.

Tres content bon tarif

excellent site!

booking is easy
good price/quality ratio
wed site is clear