Autohuren.nl Reviews 714

Zero stars for Autohuren.nl / EasyTerra – terrible service and communication

We booked a fully insured, all-inclusive rental car through Autohuren.nl. However, when we arrived in Sardinia, the local rental company refused to accept our credit card because the names were not written in full, but only displayed as initials. We were shocked, as this requirement was never mentioned in the terms and conditions of the company we booked through.

Despite using a valid Dutch credit card (and even trying an American Express card), they still would not accept it. As a result, we were forced to pay an additional €150 for another insurance policy.
Surprised and frustrated, we immediately called the emergency number listed on our voucher from Autohuren.nl — but no one answered. We were completely abandoned without any support, and had no choice but to sign the contract and pay the €150 extra in order to take the car.

We sent several emails right away but received no reply during the weekend.

Later, when we finally got in touch with Autohuren.nl, they claimed they could not help us because we had signed the rental contract in Sardinia. However, the fault lies entirely with them: they were unreachable at the critical moment, even though they later claimed to offer weekend support. We provided proof that we had called them without success, but they took no responsibility. This is absolutely disgraceful and shows a complete lack of service.

The original rental cost was already over €600 for just three days, and having to pay another €150 on top is outrageous. Moreover, there were very few alternatives available for a 7-seater vehicle, and refusing the car would have meant losing the full rental amount, a risk we could not take.

The service and communication from Autohuren.nl were extremely poor. They are clearly not aware of the specific requirements set by their local partners.
We strongly advise against booking with Autohuren.nl / EasyTerra.Het

During booking I was offered an upgrade. Accepted this but when I picked up the car there appeared to be 2 bookings on the same time. Also the first selected car was still there and also paid for. Calling helpdesk, explained the problem and I was told (after long wait) the first booking was cancelled immediately. Until now it is still in the system, no money refunded, nobody to talk to willing to help. After a few days I received a reply on my message. Explained the issue again and after a few days I was promised a cancellation and refund which I received after 2 days. Thank you

All timely and high quality experience from booking the car on the website, registering at the desk ,receiving the car from the car park and delivering back … All services are in seconds at most in a minute. The extras are ; the car is upgraded with a upper class one and information given during the rental period was so helpful.

Easy HomePage Good Price
Good follow up

Rented the car online and received all necessary paperwork and information upon booking. The service desk at Schiphol airport was easy to find, with a pleasant service lady and short waiting time. I received a better car than originally rented which I could pick up from the parking lot at the airport. It was also a Hybrid and very economic with petrol! Easy pick up and the car was very nice, clean and in good condition, with a parking disk and snow scraper and full tank of petrol. Return of the car was also easy.

To improve:
- A bit of a shame the manual was not in the car.
- to go through the current Kilometers on the odometer before driving of and upon return.

This is the worst company ever. Dont believe any of the good reviews, those are bots.

Perfect service

We rented a car in summer 2019 via autohuren , the problem we had is at pickup at the airport , the hiring company (Enterprise) presented us with a compact car ( which was actually smaller than what we expected , different type of compact car than the one on the autohuren site...there's many differences that are difficult for the normal user to know, we wouldn't know !).We were offered an upgrade (with a good price). We tried to call autohuren (as they advise to call) but it was Sunday and couldn't get through. Anyway made the upgrade and then various requests to autohuren to report this issue and try to have a kind of compensation , Took them few weeks to look into this issue and at one point we got someone on the phone who explained the limitations of they can do after we accept the hiring company's upgrade (thankful for that!).They asked if we can get on paper the car offered before the upgrade but the hiring company wouldn't give us that.(They're smarter than this). We still expected some sort of a discount or better explanation of this kind of problem on autohuren site to avoid it on the future. We book via intermediary site to get a service with less (not more) risk. Seems however need to be very careful with this and car types..etc.

Autohuren makes car reservations with big promises. Be aware for all fine writing on the website where they declare very strict criteria for any issues with reservation or accidents etc. We made reservation in Mexico with a debit visa instead of credit visa. Upon arrival were we told that debit was not working for deposit and that car company only would offer us the car if we payed insurance of 900$ US instead of the planned 300$ for the car in total. The only option was if we changed the name of reservation made at Autohuren matching the name of a credit visa card. When calling huurauto they explain that they cannot do anything and point their fingers at the car company. As a final solution they offer to reserve a new car but with no refund from previous car reservation. In the end we had to reserve a car on the spot and had total expenses of total 800€ with phone calls, taxi rides and wasted reservations. When studying the offers of huur auto it is very clear that they make business on reserving cars but leave all responsibilities to the renal car firm. I would never trust Autohuren with any insurance package they offer or that they would pay up incase there would be cost related to an accident etc. Please think on how you spend your money and better make your reservation at the agency directly to not lose hundreds of euros upon arrival when thinking you can get a good deal when booking online.

No problems picking up car or with it’s function. Drop off went smith also.

Good service. All went smoothly. The price announced is what you pay. No hidden fees.
The car I booked was not available. They gave me an equivalent... with same comfort, the same luxe.

The car rental at Alamo (in Rhodes) went very smooth, all aspects of it.

Perfect, friendly and quick service. I booked the car online only 1 day in advance. Collected the car on a national holiday, but no problems at all, staff of Winrent was available and very friendly.

good and easy

Rented car at Johannesburg Tambo for 3 weeks. Booking through this site was easy. No problems at pick-up and return. A bit unclear was the fact that Hertz tried to sell me the additional Collission Damage Waiver at ZAR 100 per day at time of rental. Rest was all OK. Good SUV (recommended for the sometimes bad roads in South Africa).

Everything perfect

The amount payed afterwards, is much higher then the expectations risen during the booking process. The terms leave too much room for interpretation by the booking office. Total impression: unreliable.