Automotive Light Store Reviews 

61
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

First, the good. AAC is incredibly easy to order from and I was consistently updated on my order. The order was shipped quickly and I received the order in great shape. They used incredible care p... See more

Rated 5 out of 5 stars

I have had issues with these guys where I would recieve the ring and it would be defective, however they definately would resolve that issue as quick as possible. I have been dealing with Renee Pretna... See more

Company replied

Rated 5 out of 5 stars

I've been using this company for a few years now and never had I had a complaint. I purchased some premade halo headlights while deployed and was informed, with pictures via email, of every step of t... See more

Rated 5 out of 5 stars

I ordered projector plasma blue or halos for my Dodge Challenger they shipped in and I realized they were a mistake due to my headlight type. With the help of the great employees they told me steps to... See more

Company details

  1. Home & Garden

Information provided by various external sources

AAC is THE source for custom automotive lighting applications!


Contact info

3.8

Great

TrustScore 4 out of 5

61 reviews

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3.8

All reviews

(61)

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Rated 5 out of 5 stars

Good Looking Out

As always AAC always deliver when I need something for my car as fast and easy ordering and gets here on time n the parts are always perfect

April 21, 2015
Unprompted review
Rated 4 out of 5 stars

Great product, troublesome installation

I bought a dual halo colorshift kit and two 3" cube fog lights with colorshift oracles for my 1998 silverado. Right out of the gate I got an obstacle. I payed for 2 day shipping, but was notified via email that the halo kit I ordered was out of stock and would take an additional 2 weeks just to ship, so the $50 I spent on faster shipping was basically rendered useless. After I finally received my order, I opened the box to see that only 2 oracle rings were inside. (It was supposed to include 4). I contacted costumer support and they were very helpful and resolved my issue right away without doubting that only half of my order was sent, which was appreciated very much. After further inspecting my order, I noticed that my control module was not what was pictured on the website. Again I contacted customer support to find out that the control module I had received was an updated version. That's great and all, but the instructions included were very vague, and in bad English. I also couldn't find any videos on how to work all the functions. So I am still unsure how to work all of the functions that made me want to buy this product. Anyways, after I received the rest of my order I installed them. I was not provided with any installation instructions, so Installation was very difficult, taking two full days. The Oracle rings did not fit inside the stock headlight housing without extreme modification. I had to shave and trim both headlights and blinkers to be able to accommodate the halos. BUT, after all of the trouble I had, I am still satisfied with the final result.

April 21, 2015
Unprompted review
Rated 5 out of 5 stars

Good quality

Items were as expected, instructions were pretty straight forward. There is ton of info out there on installation, and it's easy enough to just follow along or watch the videos.

April 15, 2015
Unprompted review
Rated 4 out of 5 stars

first time buyer

I made a pretty good sized order and I will say that i had a few clitches in the order but Sandy at AAC has stepped up on everything and responded 100%.
You build a loyal customer when that happens. Nice company to deal with.

April 13, 2015
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Emailed asking a question before purchased and it was answered promptly and perfectly. Product arrived as advertised and works/looks great.

April 11, 2015
Unprompted review
Rated 1 out of 5 stars

Worst experience I've had with ANY business DO NOT BUY

Product was so cheaply made it resembled a glow stick. Poor craftsmanship and the LED's looked like they were glued together by a baby. Spent $200 and the lights were awful in quality. No refund, and the owner was completely disrespectful when I inquired about it. They blatantly disregarded my concerns and basically confirmed the quality was bad, but refused to do anything about it. LOOK AROUND. This company has NO GOOD REVIEWS ONLINE. I foresee them going bankrupt in the future with their owner. These reviews are probably all fake because if you look around anywhere else online, all reviews are 1/5 stars with very dissatisfied customers. It's pretty easy to buy your own product and be a "verified purchaser" with a great review. What a joke.

April 9, 2015
Unprompted review
Rated 5 out of 5 stars

High Quality of Service

Most of my purchases have been smaller ones, but I felt that they were just as important to them as the customers who make larger one's. My items were well packaged and shipped promptly. I will definitely continue to do business them and recommend their services.

April 9, 2015
Unprompted review
Rated 5 out of 5 stars

Awesome Products

This company has great products and we use a lot of their halo kits for custom headlight builds that clients want...You also cant forget that they are backed by Lifetime Warranty as well

April 9, 2015
Unprompted review
Rated 3 out of 5 stars

I'm wondering why AAC has a custom upgrade section.

I called AAC trying to order a custom set of side markers for my Dodge Challenger. It wasn't asking for them to be be turned inside out or made out of titanium, I just wanted the front and rear side markers to be mad with red LED's instead to f the standard Amber for the fronts. I was told by a direct salesperson that no customizations were possible for side markers. The receive them made that way and the hey can not be changed. I thought they had their own electrical shop in house that were making the products they sell. Now I'm searching for their supplier in hopes of cutting out the middle man in hopes of b ing able to buy exactly what I'm want. Maybe be even save a few bucks from third party mark ups.

April 8, 2015
Unprompted review
Automotive Light Store logo

Reply from Automotive Light Store

Hello Mr Vest, we do manufacture these markers ourself and we own all of the moulds that are used to make these. What the salesperson was referring to was that the PCB circuit board is built with the Amber color LEDs already soldered to the board. If you want to have red in the front it can be done but you have to understand that it is 100% ILLEGAL in all states. If you can assure us that you do not intend to use this product on the road we can build this as per your outline.

Rated 5 out of 5 stars

The service was great!

I ordered the LED dome light for my Camaro and it was mailed in a soft envelope. The contents were broken of course. I call AAC customer service thinking I would go through this big hassle but it was actually quick and seamless. The rep was nice and she sent a new light to me asap and it arrived in a box with plenty cushion. I'm a very happy customer!

April 8, 2015
Unprompted review
Rated 5 out of 5 stars

Great product

I have had issues with these guys where I would recieve the ring and it would be defective, however they definately would resolve that issue as quick as possible. I have been dealing with Renee Pretnar and she has done an amazing job with dealing with all my orders and questions that I had. Overall I would definately recommend this company for all oracle lighting, they have the best rings that is out here. All others are generic and wear out quicker then it should with no warranty.

April 8, 2015
Unprompted review
Automotive Light Store logo

Reply from Automotive Light Store

Julian
Thank you for nice review! We will be sure let Renee know she is doing a great job!

Rated 2 out of 5 stars

Broken bulb, with nefarious replacement policies

I received a broken LED bulb, and the hassle to get it replaced was beyond ridiculous. I had to submit a picture of the bulb so they could send me the right one, yet I still get a different bulb as a replacement. Mind you, the entire conversation took place in an email thread which contained my original order details as well as relevant part numbers.

April 8, 2015
Unprompted review
Automotive Light Store logo

Reply from Automotive Light Store

Michael,
I'm very sorry that you received your product damaged. We try to ship all items according to UPS shipping standards to avoid damages such as this. We do appreciate your business and I have reached out to you through email as well.
-Tiffanie

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