Automotive Repair Systems Reviews 

1,820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the exceptional level of service, emphasizing that bookings are handled smoothly and efficiently from beginning to end. People frequently mention that the technicians are remarkably polite, punctual, and professional when carrying out vehicle repairs. Reviewers emphasize that scratched bodywork and damaged alloy wheels are restored to a flawless, brand new condition. Some reviewers were not happy with communication gaps or had to follow up regarding operational details. A few consumers also shared occasional concerns about the final finish quality or weather-related delays during the process.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient repairs and exceptional... See more

Staff

People report positive experiences with staff, frequently highlighting the polite, friendly, and professional... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with flawless repairs that make... See more

Product

Customers expressed great satisfaction regarding the product quality, noting that wheels, bumpers, and doors... See more

Customer service

Reviewers highlight great satisfaction with customer service, consistently praising helpful staff and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had... See more

Company replied

Rated 5 out of 5 stars

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... See more

Rated 5 out of 5 stars

Tip top service from start to finish. Booking process was straightforward and Joseph did a superb job fixing a small dent and several scratches at various points on the bodywork including a quite deep... See more

Rated 5 out of 5 stars

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier... See more


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance

About Automotive Repair Systems

Written by the company

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

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Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,820)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. Customer service were friendly and helpful. Dan arrived on time and completed the work to a very high standard. He explained the process and completed the job quickly. Really impressed with his work, alloy looks brand new!

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Always great customer service

Always great customer service, this is the second time I’ve needed to use them . Mobile service comes to your home job completed within an hour . Thanks to James the technician first class .

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great service and a real bonus getting the work done at home

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very good!

Appointed by my insurer to repair scuffs on wheels. Rhys did a super job. Friendly and efficient

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing!! Can't even see where the damage was. Turned up on time, gave plenty of notice he was on his way

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service
My daughter’s Audi needed repairing after a rear-end bump and I honestly couldn’t be happier with the result. They got the parts quickly, the whole repair was seamless and the workmanship is absolutely spot on. You genuinely cannot tell it has ever been damaged – it looks like new again!
Excellent service from start to finish. Spot on pricing, I would highly recommend them
Thank you so much 🤩

October 5, 2026
Unprompted review
Rated 1 out of 5 stars

Botched repair job on alloy.

I hate to be the contrarian amongst all the wonderful reviews, I guess I have been unlucky.
However I am rejecting this repair. The finish has severe lathe chatter (wavy distortion) and deep grooves trapped under the lacquer. I am contacting my insurer to escalate this to a static workshop repair.
On the brighter side, the technician was very friendly and helpful but after inspecting the completed job he told me that the grooves were perfectly normal which in hindsight now I realise they are not.

September 14, 2026
Unprompted review
Automotive Repair Systems logo

Reply from Automotive Repair Systems

Thank you for responding to my request for further information now Davide.

With this information I can find the claim for the repair on your vehicle.

I will now ask a Senior Manager to respond to you directly.

Automotive Repair Systems.

Rated 5 out of 5 stars

Had an alloy wheel repaired here.

Had an alloy wheel repaired here.

Excellent service and a great repair that fixed a cracked wheel, courtesy of a pot-hole.

Would not hesitate to use them again!

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! They arrived right on time and provided highly reliable service.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, initially service engineer unable to make appointment but let us know in plenty off time.
On rescheduled appointment, let me know eta, and on arrival carried out the work efficiently.
Would recommend.

August 26, 2026
Unprompted review

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