Automotive Repair Systems Reviews 

1,820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, professional, punctual, and helpful throughout the entire repair process. Consumers are very impressed with the exceptional quality of the repairs, noting that damaged alloy wheels and car bodywork look completely brand new again. Some reviewers were not happy with communication gaps when trying to find operation details, or noted occasional flaws like surface distortion and extra waiting time. Despite these few drawbacks, people generally appreciate the smooth mobile service, clear updates, and straightforward booking experience provided by the team.

What people talk about most

Service

Clients share satisfaction on service, frequently praising punctual technicians and smooth, efficient mobile... See more

Staff

People report positive experiences with staff, highlighting that technicians arrive promptly and complete... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with repairs that leave wheels and... See more

Product

Users express great satisfaction with the product, reporting that bumpers, paintwork, and wheels look brand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Customer service were friendly and helpful. Dan arrived on time and completed the work to a very high standard. He explained the process and completed the jo... See more

Rated 5 out of 5 stars

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... See more

Rated 5 out of 5 stars

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier... See more


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance

About Automotive Repair Systems

Written by the company

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

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Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,820)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not surprised this company has 5 stars…

Not surprised this company has 5 stars review.

1) fast and super friendly replies over WhatsApp - Dan not once change his friendly and helpful tone throughout the 2 week back and forth. I appreciated the patience;

2) the online reviews are true, on my way there to pick up the car the uber driver said, “this is a good garage, I drive a lot of people here”;

3) Time & Price estimates accurate to 100% - no delays no hidden bs;

4) The car looked brand new you can’t even tell there was anything there before, the wheel too;

5) I even received a surprise complementary clean.

I will recommend and use in the future!

Thank you thank you thank you

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

The technician was friendly and professional. He arrived on time with no hassle. Quickly completed the job to an excellent standard. No mess no fuss
Great service.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Good as new.

Great communication when asking if they could fit me in a day early. Good explanation about the options best suited for the repair. Over and done in no time at all and perfect finish.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great engagement from Automotive

Great engagement from both Automotive and the Technician sent out, we had damaged our front left alloy twice. Whilst it might have needed two bookings, 90 minutes later the wheel was fixed, fitted and looked like new!

I have taken out these policies before, but never got round to doing the fixes. Hoping not to be claiming again (or at least not soon). But highly recommended if you value your car, its looks and potential resale value.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Giuseppe is fantastic

Giuseppe is fantastic! Quick, easy and reliable, outstanding results each time he applies his work! Highly recommend!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

10/10 service - very helpful and friendly Giuseppe has an eye for detail. Would definitely recommend.

August 4, 2026
Unprompted review

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