Automotive Touchup Reviews 

263
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent color match, even for older vehicles, and find the ordering process straightforward. Reviewers often appreciate the quality of products received, noting efficient delivery and good packaging. However, some people experienced significant issues with color accuracy, finding the paint noticeably off or darker than their vehicle. A portion of customers also reported prolonged order processing and delayed deliveries, with difficulties obtaining refunds or customer service responses. There were also complaints about product quality, including defective spray cans or poor coverage from touch-up pens.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction with color matching,... See more

Quality

People report ambiguous experiences with quality, with many customers consistently praising the perfect color... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction with the ordering... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast shipping and timely... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting significant delays... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Availability of matching paint makes it possible to keep vehicles longer. Impossible to do this locally.

Rated 4 out of 5 stars

Ordering process easy, shipping efficient, happy with the products. Color was a shade darker than car color.

Rated 5 out of 5 stars

First time I bought from Automotive was during covid, took some time, I get that, no issues. 2nd time just a month ago, ordered and 2days I got a shipping update, and it was a lot of paint. Got the pa... See more

Rated 5 out of 5 stars

I liked working with the Automotive Touchup Customer Service as they were friendly and helped me estimate how much spray can paint, I would need to touch up my Rav4: from the primer, base coat and cle... See more


Company details

  1. Paint Store

Written by the company

Automotivetouchup.com offers touch up paint for any car made per order. We offer touch up bottles, pens, and aerosol spray cans to make your ride look new again.


Contact info

3.5

Average

TrustScore 3.5 out of 5

263 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(263)

81 reviews in the last 12 months

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Rated 1 out of 5 stars

Waited over 2 weeks for product that…

Waited over 2 weeks for product that had not arrived so I called and was told the order would ship out in a few days. Absolutely ridiculous that a small touch up Brush would take 3 weeks just to leave their facility! So we ended up selling the car with scratch’s as we couldn’t wait any longer.

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Inefficient and SLOW!

I've ordered paint from here previously, no problem. This time I saw there was a delay, so I ordered paint from eBay. I got it within a week. I then ordered a second can and got it before I received the paint from this company. I won't be ordering paint from this company anymore.

December 3, 2024
Unprompted review
Rated 3 out of 5 stars

Good experience, not great.

Color match for an 18 year old vehicle is spot-on. I've been using ATU for over 15 years. This time I've experience several troublesome issues. First, my spray can sputtered, then blotchy paint came out. This happened at least 5 times during my use. Secondly, the spray nozzle had so much resistance that it became very difficult to complete the job professionally. It almost seemed that the nozzle was bottomed-out at the valve.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

10 years and going

I've been using AutomotiveTouchup products for over ten years for my various motorcycle projects and auto touchups. Never a disappointment. If you care about the end result, don't buy the other paint products from the auto parts store, their colors might be close enough, but the quality of the paint is not.
Additionally, follow the instructions provided on how to use their products and don't forget the face mask...they have those too.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

I have been buying from them for quite…

I have been buying from them for quite a while. When i got the spray can, I couldn't get 1 drop out of the can. I was expecting a big fight. i called customer service. Yes they actually had a customer service number with a human being who spoke English. She promptly sent me out another can. I had no issues this time. Great company right there.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

I will rely on Automotive Touchup for paint for my other vehicle.

My delivery was delayed by a hurricane that hit New Orleans, but Automotive Touchup could hardly be blamed for that, although I wonder if they could have sent out a blast email advising customers to expect weather delays. Otherwise, the experience was great and the products received met or exceeded expectations. I will use Automotive Touchup to order paint for my other vehicle.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Match

I have used Automotive Touchup three times. Each time the color was a perfect match. The quantity was sufficient to complete the job.

October 15, 2024
Unprompted review
Rated 4 out of 5 stars

Excelente color

I give 4 stars for the time that the company take it to send the products. But the product it’s very well very nice everything was good and my car it’s in very better condition now.

October 14, 2024
Unprompted review

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