Auto Parts Fair Reviews 

368
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Bought a couple of used parts for my Honda, everything is in great condition. The shipping was a little over its time, but overall everything is alright. :)

Rated 5 out of 5 stars

You learn about a company when an error occurs. Called upon receipt and immediately provided option to ship correct part or cancel. Part was part marked incorrectly. Flywheel (A/T) ordered, flywhee... See more

Rated 5 out of 5 stars

I was hesitant at first, to buy a used transmission from an on-line source. I have read and heard about horror stories, told by people shopping on-line for used car parts. I am happy to report, Auto P... See more

Rated 5 out of 5 stars

Part delivered as expected. Had the fuse box installed yesterday. Solved me a ton of problems at a very reasonable cost. The under the hood fuse box cost about 1/4 the price of the dealer quote. Becau... See more

Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Information provided by various external sources

Auto Parts Fair is a major online catalog of 600,000+ auto parts including car parts & truck parts. Buy from a wide range of new, replacement, used, aftermarket, rebuilt auto parts at discounted prices with up to 7 year warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

368 reviews

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4.1

All reviews

(368)

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Rated 3 out of 5 stars

Took longer than expected: Addendum

Took longer than expected, I placed an order on Tuesday, they stated 3 days but it turned into 6 days. I received the package on Monday.
The price was good and the part seemed good until installing it. The part makes noises...but I assume that they do not test all the parts.
Might use them again in the future... The part stopped the noise, too.

April 4, 2019
Unprompted review
Rated 5 out of 5 stars

I was amazed to see the part that were…

I was amazed to see the part that were shipped to me. It was more than expected. I highly recommend this people to everyone who's looking for parts. This was my best deal than ever because i got the part for $176.50 but the part really worth $400 dollars. So, this guys made my days happy.

March 26, 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased.

Site easy to navigate, you had what I needed at a reasonable price, discount, no shipping chgs and delivery in 3 days. The 'used' item was in great condition.

March 8, 2019
Unprompted review
Rated 1 out of 5 stars

Your communication sucks

Worst Internet experience I’ve ever had
I ordered a radio replacement for my truck they sent me a message telling me they needed a part number even know they were selling the actual item their email said that if I didn’t send them a part number within two days they would send the part anyway and if it wasn’t the correct radio I would have to pay for stocking fees which would’ve been perfectly fine but they didn’t send the Radio instead they cancelled the order and then took four days to give me back my money after sending them several emails I hope they don’t do business with everyone this way or they won’t be in business long

February 28, 2019
Unprompted review
Rated 5 out of 5 stars

I had ordered a sun visor

I had ordered a sun visor, and don't know if I or they made the mistake with the color, but they sent me the replacement part right away. No questions asked.

November 26, 2018
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. Found the part I needed at a fair price and it was delivered without issue. Was also offered an extended warranty on the used part for a fair price. I would use this site again in the event I needed to replace a major component in my aging car.

November 9, 2018
Unprompted review
Rated 5 out of 5 stars

From The Start......

From the start, Auto Pats Fair was a pleasure to deal with. I searched other places and found Auto Part Fair had the best deals. I could have bought the part I needed closer to me but from the descriptions, Auto Parts Fair had the part I needed in better condition for about the same price than a competitor had for one that according to their description was in good condition with scratches. The part arrived packaged well. That part almost looked like it was brand new (it had a little bit of dirt, but that was expected and not a problem). I ordered a tail light assembly and to my surprise, it even came with the light bulbs. I would definitely recommend Auto Part Fair and would not hesitate to do business with them again.

October 9, 2018
Unprompted review
Rated 5 out of 5 stars

I was very happy with my part

I was very happy with my part. It was Good condition and it was, I did have to clean up a little bit no biggie. The part was what it said it was and ship out guick!

September 14, 2018
Unprompted review
Rated 5 out of 5 stars

I did an online search for an ABS…

I did an online search for an ABS module for a 2006 Honda Pilot and came across this company. I found a used part for a TENTH of the price of a new one. Since it came with a one year warranty, I ordered the part. I received it only a few days later and the mechanic installed in for only $40. I saved $1000 on this repair for an SUV with almost 190,000 miles on it. I couldn't justify buying a new part for it, so I was very grateful I found Auto Parts Fair online.

September 10, 2018
Unprompted review
Rated 1 out of 5 stars

Wrong part sent two times! Not reputable. Poor shipping. Don't believe overall star rating.

Exceptionally poor service. I ordered a part (amplifier) through Auto Parts Fair and received the wrong part, after confirming three times that the part I requested would be the one sent. I called the company back and asked them to correct the problem. A week later I received a second wrong part (radio) that costs over $1,000 new. Please note that the people taking orders on the phone are pleasant and easy to work with, but they have no connection with the people who pull the parts and confirm what's being sent to the buyer. The wrong parts arrived poorly packaged and in parcels that looked like someone played soccer with them first. No idea how this company has over a 2 star overall review.

September 7, 2018
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

Our records show the following: We have been in contact with you and one part was defective and the other was incorrect. We are waiting for the second part to return to us to process the refund. We provided a UPS return label on 9/11 but the part has not been provided to UPS yet.

If you need to deal with this further, please contact customer service directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the customer service department.
Thank you.

The Autopartsfair Team
www.autopartsfair.com

Rated 3 out of 5 stars

The first person I dealt with was…

The first person I dealt with was borderline rude. Apparently, Amazon Pay puts the company name and address on the same line. When I called because there wasn't a confirmation sent, she tried to blame me. When I called the following day, again because there still wasn't a confirmation, I got a gentleman named Samuel Schneider was extremely helpful in getting the information to me.

September 6, 2018
Unprompted review
Rated 1 out of 5 stars

I ordered a replacement sun visor for…

I ordered a replacement sun visor for my Nissan Murano. It was represented to be in very good condition. It arrived yesterday and suffice it to say it was NOT as represented, it is a mess! It is dirty, with black stain spots and would be impossible to clean. I am sending it back to the vendor and cancelling the charge on my credit card. While it is about 1/2 the price of the visor from the dealer, it was NOT worth the savings. I will be replacing it from the dealer.

September 5, 2018
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

If this part is defective, it is under warranty. If you want to return or get a refund you need to contact customer service directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department.

Thank you.

The Autopartsfair Team
www.autopartsfair.com

Rated 1 out of 5 stars

Horrible!!

Horrible!!! Honestly, I would give it zero if I could. I ordered an OEM hitch for a 2007 Honda Pilot. I received a UHaul after market hitch that won’t even fit the 2007 Honda Pilot! I ordered mounting hardware from Honda to mount the hitch I didn’t receive so I’m out that money too! I will be filing fraud charges with my bank next week. Mistakes happen, but claiming something is OEM when it has a huge UHaul sticker on it reveals a lot more than a mistake!

September 1, 2018
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

We don't sell new parts, only insurance grade OEM used parts. If this is the wrong part, you need to return the part for a full refund or a return. Contact the customer service team at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department.

They can help you return or replace this part. Thank you.

The Autopartsfair.com
www.autopartsfair.com

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