Autovillage Cheltenham Reviews 13

The purchase of the car was smooth even got a extended warranty due to slight advertisement which was wrong on the car
Booked car in for some investigation work to be carried out to the audio system around 3 weeks ago and a loan car to be arranged
Recieved a call from the aftersales manager informing me that no car available in the morning and if I want my car looked at with a loan it will now be October her attitude was shocking and dam right rude with no people skills what so ever
I will never recommend anyone to purchase from this dealer
The sales is quick but aftersales is shocking
Buy at your peril but be warned the customer service is none existent

We have just experienced first class service buying a used car from AutoVillage Cheltenham and I felt compelled to share my experience. From initial contact Mac was outstanding and made the whole buying process seamless with zero pressure. The car was just perfect upon collection, and Autovillage went above and beyond to ensure it was 100% ready. We travelled from South Wales to collect and although we had only seen pictures prior to collection, it more than exceeded our expectations. My advice to anyone looking to buy from them is that this company and its staff are genuine in what they do, and you will not be disappointed. Thank you

Bought a Landrover Range Rover from Mac and the team in September and it's absolutely amazing! Looks and drives like new and no issues at all. The car was delivered to North Wales for me and brand new Pirelli tyres put on. Excellent, honest, professional, friendly service and communication from day 1 and I highly recommend Autovillage Cheltenham to everyone.
Phil Russell

Brought my fiesta st in march , they take forever to get back to you after sales is not great . Less than a year into ownership the paint on my drivers door has started flaking away badly . Call to ask if the car had any paint work done as this it not a normal thing to happen . Still waiting for a reply this is day 3 . Pre checks don’t exist, the car was handed to me with warped breaks creaking engine mount clicking drop links . Took ages to finally get it sorted . Mac says he will call back and never dose . Good service until they have your money .

Not sure where all the negative reviews are coming from. My experience with Auto village has been an exemplary display of customer service. Purchased an Evoque on the 6th April, took it back to them a week later with a noise issue & agreed to take it in & sort it asap. Picked the car up today all sorted no issues extremely happy with their customer service.

Where do i start. We have had nothing but problems with AutoVillage AND the car we bought since the day we bought it, over 3 years ago. There are so many issues over the years, but i would 100% never buy a car from this company again. Not least the lady who answers the phone - her customer service skills are non existent, who goes out of her way to make you feel stupid. I thought maybe she just was having a bad day the first time i spoke to her, but no she is rude and condescending all of the time. She really needs to go on a customer service course. I cant stress enough how much of a bad experience we have had over the years with this company. The straw that broke the camels back was the most recent conversation with said lady only a couple of days ago. She is just rude. I have emailed the company in the past with previous complaints and they never acknowledged they were in the wrong. Do not buy a car from here and if you do hope and prey that you dont need to contact them for any reason.

** Update in response to autovillage response.
There were a myriad of issues and we actually gave up coming to you as soon as the warranty expired. Ill give one example of how your front of house lady graced us with her impeccable customer service; When we bought the car we noticed (in the sunlight) there were scratches all over the windscreen. We took it back to you and did you offer to replace the windscreen? No. It wasnt scratches, it was a heated windscreen she told us. And refused to accept it was Auto Villages problem. When i informed her that the ssanyong tivoli (do not buy these cars people they are AWFUL) does not have a heated windscreen she begrudgingly gave in, took the car in to be looked at and ultimately conceded that the windscreen was infact scratched and that AutoVillage would pay for the repair if we claimed on our insurance - and it would be reimbursed, which it was. I could go on; when the display unit was faulty and was constantly showing a bright white screen and when i suggested that it was distracting to drive with i was almost laughed at. Probably about 6 months later it was replaced. I think if people there just cared about their customers a bit more, when things go wrong it wouldnt be such a sh1 t show to get things resolved. I have learned alot in the years ive owned this car; not least, do not buy a car from autovillage and if you do, dont buy a Ssanyong Tivoli. And in response to the "havent seen you since.." thats because the last contact i made was over the phone and i didnt bring the car in to be looked at. I will be taking it to another garage to be fixed until the day i can get rid of it. Good riddance to a pile of ****

I have bought 3 cars from Autovillage over the years and have always been pleased with the cars and with the service that I have received. Two for myself and one for my children - the previous two lasted extremely well - and mine only became problematic after a poor decision to drive through a very flooded road! So - I needed to replace it. The latest car - a Ssangyong Tivoli (Autovillage are the local dealer) is a real joy. I'd wanted an SUV for some time - but didn't have the budget to purchase. However, Autovillage got me a good deal on the car and I get a real kick out of driving it. Thank you.

My advice is go elsewhere & under no circumstances purchase an extended used car warranty. I was left with a car off road because of failure to order parts when the said they had, which compromised the car passing it’s MOT. They had 4 months notice to get the part, didn’t communicate back to me with any updates & I was then told that I would have to source the part myself by Sharon on the service desk who is rude & unhelpful at every given opportunity. Having seen other similar reviews I decided to take this to small claims court not because I expected to be financially compensated (as terms & conditions of the warranty mean you have no claim against AutoVillage but only against the third party warranty provider) but because after what Mr Boyce boasts as over 40 years of working in the motor industry I believe he needed a short, sharp reminder that the ongoing customer service Auto Village currently provide leaves little to be desired. Maybe after all these years he should be perhaps striving for better than 100% unhappy customer reviews & being rated no 21 out of 21 car dealerships in Cheltenham. Please do better Mr Boyce.

My experience with Autovillage Cheltenham started off very well. I saw a car I liked, ticked most of my boxes. Chatted with Mac over the phone, seemed a really pleasant chap.

I popped in and drove the car, it was all good. Mac was very accommodating, kept stating how nice it was to deal with nice people, blah blah blah.

I phoned in later and gave a deposit of £250 on the car. However something was niggling me about the whole thing so I decided to withdraw from the sale.

I emailed Mac and also sent a message via Facebook to the owner Paul Boyce. Explained my situation and apologised for cancelling the sale.

I can only assume that to Autovillage I am now not one of the nice people Mac referred to as they have blanked me ever since. No response to emails whatsoever.

Regardless of Mac’s speech about how good the business is and how they deal with people who own acres of land, as a business you have only reinforced the numerous poor reviews you have obtained.

Whilst I understand I pulled out of the sale I had nothing stating the refund was not refundable? As I made the payment over the phone I assumed distance selling would be in place?

Regardless of what I thought and what their policy is their total lack of respect and ignorance only support their poor customer relations but support all the negative reviews they receive.

In a nutshell I wouldn’t ever use them again, I certainly would not recommend them. I would advise potential customers to read all the reviews about Autovillage Cheltenham before getting involved with them.

My Review starts with having been ripped off by Ageas & the Co-op 'White Collar Criminal' Car Insurance Industry whereby I'd been ripped off over a 'No Fault' Claim which was now going to cost me approx 30% of my vehicle cost just to get back on the road again! What a complete SCAM that is!

My relationship started well with Cheltenham Auto Village and the Salesman was very sympathetic. And having been given all the Assurances I needed of the Replacement Vehicle ticking most of the boxes including the oversold 'Peace of Mind' Warranty, I made the purchase for a replacement vehicle and even sent him some homemade Cake as a Thank You!

But as Bad Luck had it, the Power Steering failed after about 5 months (vehicle barely driven) and then my troubles started again! My Repair Garage got the usual fob off from what was now the 'not worth the paper its written on' AutoProtect Warranty as it seems 'anything' on a 2nd hand vehicle is automatically put down to 'wear & tear'! And guess what, they want to have nothing to do with the Owner, only the Garage ... how convenient!

I challenged this with Cheltenham Auto as I had been assured the vehicle had gone through vigorous 'Checks' which clearly it hadn't as my Garage had also confirmed the Pipes were rotten even though the Pump had failed!

Albeit, I was trying to deal with this during 'Lockdown' which lets face it, has become the Biggest Excuse for companies to do 'bugger all' whilst most sit on their backsides enjoying Furlough at our Expense but of course, it took 'months' to resolve!

And by the way this franchised 'operation' is run by a silver tongued, Mr Paul Boyce. Yes, our very own, alive and kicking Fools & Horses, Boycie!

In the end I did get recompensed for a replacement Power Steering system but not without a Major Fight and a lot of unnecessary unpleasantness and the threats of Small Claims Court but I have to say 'Boycie' true to form, wasn't going to give anything away!

My Warning To Others ... Do Not buy Cars from Dealers (dodgy or otherwise) and have them persuade you the 'Included Warranty' is worth something as it is nothing but a SCAM! They earn a very good Commission out of flogging these 'fit for nothing' documents which, when you really check, covers nothing much at all.
Also, 'Included' does not mean 'Free' and you are still paying for this to the tune of +/- £500!
Be Smart ... Negotiate a Discount and arrange for an Independent like the AA to do a proper Vehicle Check and do not trust a Micky Mouse 2nd Hand Car Dealer to competently do this for you!

A Big Time, Lesson Learned!

So, about 2 1/2 weeks ago me and my partner was served by Mac at the Cheltenham branch. Started really good, he let us just crack on and look at the Nissan Qashqai that we was interested in, we really liked it so we put a deposit of £250 on it.

We sat down we gave him details for the finance and he said he was going to give us a call back and let us know how you got on. Two days later I called him as I’ve not heard from him to see how the finance was getting on and he responded saying that he was sorry as he’s been really busy and there has been issues with the finance come through. We agreed that we was going to do this via my partners details for the finance and he was happy to do that but he said he will call me back in two days (Thursday morning).

3 days later I called them and spoke to Mac and he said that he was really busy with “paperwork” and that he will call me back in 20 minutes. We waited 20 minutes, then 30 minutes and nothing again... Then five days later after not hearing from Mac, I called them back and spoke to (I presume) his manager and said that I am still waiting to hear from Mac as he promised me a call back in 20 minutes. I also explained that Mac has not been good at all with communication considering that we are just trying to purchase a vehicle and that we put a deposit on it, he apologise for the inconvenience explained this has not had a work and that he will get Mac to call me back first thing the next day as the one in the current day.

Mac called me back on the next day about 12 o’clock midday, didn’t apologise for being six days late calling me back, he asked to take the details from my partner and then said “Okay so the Nissan is gone, it’s sold”! But he said not to worry as he can find a similar car but it might not be the same colour or the same mileage or the same price as what I put a deposit on. As you can imagine this didn’t go down too well with me as I’ve just paid £250 deposit for a vehicle, waited two weeks to get the vehicle sorted just to find out that he had sold the vehicle a week before our phone call that day.

He didn’t bother telling us that the vehicle had been sold, to be honest I couldn’t believe that he had sold the car after we had put a deposit on it of £250!!!!

After this experience I would not recommend this dealership and I would not recommend being served by Mac as the customer service that we experience was disgusting.

After waiting for false promises for two weeks of about four phone calls, the amount of chasing that I had to do, just to find out that the car that we put the deposit on has been sold to a different person and his response was half-arsed and unprofessional.

I hope lessons can be taught from this.