AvantiGas LPG Reviews 

6,552
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond to assist with queries. Many highlight the excellent customer service and efficient response times, noting that interactions are pleasant and issues are resolved promptly. The delivery service is also frequently commended for its reliability and timely execution, ensuring gas is supplied when needed. However, some customers also noted occasional technical issues, including problems with gas gauges or general tech difficulties, and sometimes experienced issues with gas delivery.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, friendly, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and reliability of... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and efficiency of staff... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

Response time

People report positive experiences with response time, noting that calls are answered quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Avanti drivers are always very professional and although our tanks need to be reached through our “longish” drive they are always extremely discreet. The only problem we have is that the print... See more

Company replied

Rated 5 out of 5 stars

Avanti Gas have gone out of their way to respond in timely fashion and adjust my monthly direct debit and send me a cheque happy days. I spoke to Paula today to thank her and she was absolutely charm... See more

Company replied

Rated 5 out of 5 stars

We have had excellent customer service from Luke who supported us in arranging to get a new tank fitted. We were able to discuss the spec with technical engineers who ensured all our questions were an... See more

Company replied

Rated 5 out of 5 stars

Frankie was lovely today. She made the experience seamless and enjoyable even asking such well informed and helpful questions that led me to ask questions I had not realised I needed the answers to.... See more

Company replied


Company details

  1. Gas Company
  2. Energy Supplier

About AvantiGas LPG

Written by the company

AvantiGas is a leading Liquefied Petroleum Gas (LPG) supplier in the UK, offering efficient off-grid energy solutions for both homes and businesses. We now also offer BioLPG to both our Business and Home customers as part of our incentive to succeed in a low carbon future and meet the decarbonisation challenge with BioLPG. If you’re looking for a reliable energy alternative that caters to your unique needs, explore what AvantiGas can do for you. AvantiGas

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(6,552)

1,170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly helpful polite

Friendly helpful polite

April 21, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Susi,

Thanks for taking the time to leave us a review.

We are delighted to hear we have been friendly, helpful and polite during your recent contact!

The AvantiGas Team

Rated 5 out of 5 stars

A great person to talk to

A great person to talk to so so helpful and took his time to explain everything so friendly. Thankyou

May 12, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi JIll,

Thanks for your review.

It is brilliant to hear we have provided a 5 star service during your recent contact!

The AvantiGas Team

Rated 5 out of 5 stars

Solicitors Enquiry

Today I called Avanti Gas as I am moving, the buyers solicitors have been very full on asking numerous questions to do with the tank and gas supply. Avanti where extremely helpful in dealing with these enquiries and emailed information required within a short time.They where polite and efficient. Can't say fairer than that.

May 11, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello Sam,

Thanks so much for your review.

It is great to hear we have been able to assist you recently. Please reach out if there is anything further we can do.

The AvantiGas Team

Rated 5 out of 5 stars

Your representative was very polite and…

Your representative was very polite and helpful, explaining everything about the renewal agreement
process and setting it up for me. He saved me a lot of time if I had tried to do it myself on the computer.

May 11, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Roger,

Thank you for your review.

It is great to hear we have been able to make things as easy as possible for you.

Please reach out if there is anything mor we can do!

The AvantiGas Team

Rated 5 out of 5 stars

My payment question dealt with and…

My payment question dealt with and prompt phone answered by Paula and directed to appropriate dept.
Delivery of fuel always well done.

May 11, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thanks for your review.

We are pleased to hear we have been able to assist you recently!

The AvantiGas Team

Rated 5 out of 5 stars

Very helpful and productive

I contacted Avanti to see if they could 'price match' with a quote i had received from an alternative provider. Les Banton, who i dealt with was very helpful and quick to get a response from a Manager. The price was agreed and contract signed. A very seamless experience!

May 11, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Angela,

Thanks for your review.

We are delighted to hear we have been able to offer a competitive price during your recent contact!

The AvantiGas Team

Rated 5 out of 5 stars

Prompt answer on phone

Prompt answer on phone, spoke to a lovely lady called Paula who was very friendly and helpful. Keep up the good work 👏 👍

April 13, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Carol,

Thanks for your review.

It is great to hear Paula has been helpful during your recent contact. We will be sure to pass your feedback on.

The AvantiGas Team

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. No issues with driver.

April 27, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for your review Darren. We are happy to hear the delivery was prompt!

The AvantiGas Team

Rated 5 out of 5 stars

Great Service from Avanti Gas

Avanti Gas was able to deliver our gas refill both quickly and efficiently. The driver was very helpful in getting our tank refilled again.

April 21, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for taking the time to leave feedback.

We are pleased the delivery was quick and efficient!

The AvantiGas Team

Rated 5 out of 5 stars

Drivers are always friendly

Drivers are always friendly, efficient and helpful, no matter the weather. Much appreciated.

April 22, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for taking the time to leave a review.

We are delighted to hear the drivers are always friendly and helpful when they come to deliver!

The AvantiGas Team

Rated 5 out of 5 stars

Driver was excellent

Driver was excellent. He knew his stuff and wore the pointless high viz jacket and even chocked his truck on my level drive.

April 29, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello Rod,

Thank you for taking the time to leave feedback for the driver. We are glad to hear he was excellent and knew his stuff!

The AvantiGas Team

Rated 5 out of 5 stars

Driver arrived on time then very…

Driver arrived on time then very quickly and efficiently dispensed the Gas . Would recommend.

April 23, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello Derek,

Thank you for your review.

We are pleased to hear that the driver was quick and efficient during the delivery and that you would recommend!

The AvantiGas Team

Rated 5 out of 5 stars

Efficient and timely delivery

Efficient and timely delivery. First we knew of it was when the receipt came through the door.

April 27, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for your feedback. We are glad to hear that the delivery was efficient and timely!

The AvantiGas Team

Rated 5 out of 5 stars

No Fuss Delivery

Driver was friendly, competent, respectful of property, efficient and just got on with the job.

A no-fuss delivery, just as it should be.

April 23, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for your review.

We are happy to hear that the driver was friendly and respectful and the delivery was carried out efficiently!

The AvantiGas Team

Rated 5 out of 5 stars

Driver Efficiency

The driver arrived knew where the tank was , connected up , filled up , left the delivery note and departed. This was all very quick and effecient.

April 18, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for taking the time to leave some feedback Anthony.

We are delighted that the whole process was quick and efficient!

The AvantiGas Team

Rated 5 out of 5 stars

Totally straight forward refill of our…

Totally straight forward refill of our tank. Driver very efficient and knocked with paperwork

April 23, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for leaving a review Paul.

We are pleased to hear the driver was efficient and your delivery was straight forward!

The AvantiGas Team

Rated 2 out of 5 stars

The person I spoke to was lovely but…

The person I spoke to was lovely but despite ringing AvantiGas 3 times they still have not removed an invoice which has already been paid. I was told that this invoice has been paid but still 4 weeks later they still have not removed and have put a hold on the account so can’t order LPG, very poor service!

Thank you for your phone call and resolving the matter.

May 1, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello Brett,

Thank you for leaving some feedback.

We apologise that the invoice was reproduced multiple times. I can see that this has now been resolved and it should not happen again.

The AvantiGas Team

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