AvantiGas LPG Reviews 

6,552
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond to assist with queries. Many highlight the excellent customer service and efficient response times, noting that interactions are pleasant and issues are resolved promptly. The delivery service is also frequently commended for its reliability and timely execution, ensuring gas is supplied when needed. However, some customers also noted occasional technical issues, including problems with gas gauges or general tech difficulties, and sometimes experienced issues with gas delivery.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, friendly, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and reliability of... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and efficiency of staff... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

Response time

People report positive experiences with response time, noting that calls are answered quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Avanti drivers are always very professional and although our tanks need to be reached through our “longish” drive they are always extremely discreet. The only problem we have is that the print... See more

Company replied

Rated 5 out of 5 stars

Avanti Gas have gone out of their way to respond in timely fashion and adjust my monthly direct debit and send me a cheque happy days. I spoke to Paula today to thank her and she was absolutely charm... See more

Company replied

Rated 5 out of 5 stars

We have had excellent customer service from Luke who supported us in arranging to get a new tank fitted. We were able to discuss the spec with technical engineers who ensured all our questions were an... See more

Company replied

Rated 5 out of 5 stars

Frankie was lovely today. She made the experience seamless and enjoyable even asking such well informed and helpful questions that led me to ask questions I had not realised I needed the answers to.... See more

Company replied


Company details

  1. Gas Company
  2. Energy Supplier

About AvantiGas LPG

Written by the company

AvantiGas is a leading Liquefied Petroleum Gas (LPG) supplier in the UK, offering efficient off-grid energy solutions for both homes and businesses. We now also offer BioLPG to both our Business and Home customers as part of our incentive to succeed in a low carbon future and meet the decarbonisation challenge with BioLPG. If you’re looking for a reliable energy alternative that caters to your unique needs, explore what AvantiGas can do for you. AvantiGas

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,552)

1,170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Driver was friendly and helpful

Driver was friendly and helpful. Notification of delivery times are always good

May 12, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for leaving us a review.

It is great to hear our driver was friendly and helpful during your recent delivery.

The AvantiGas Team

Rated 5 out of 5 stars

Brilliant service from Avanti .

Brilliant service from Avanti .Paula dealt with my query over the phone , she was efficient and pleasant and did what she said she would do to sort out my issue. Thanks very much to Paula and everyone at Avanti.

May 19, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for leaving us a review.

We are delighted Paula has been efficient in resolving your query recently.

We will be sure to pass your kind words on to her.

The AvantiGas Team

Rated 5 out of 5 stars

Jayne was extremely helpful in clarify…

Jayne was extremely helpful in clarify some information in a letter received, taking a payment on an old account and double checking the information to set up a new direct debit was making its way to me.

May 19, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Rachel,

Thanks for your review.

We are delighted Jayne was on hand to help you during our recent telephone call!

The AvantiGas Team

Rated 5 out of 5 stars

My call was answered promptly and…

My call was answered promptly and efficiently. Jayne was very helpful and professional. My queries were dealt with immediately. Very pleased with the service

May 19, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Fiona,

Thanks for your review.

We are delighted to hear Jayne has been professional during your recent telephone call.

We will be sure to pass your feedback on.

The AvantiGas Team

Rated 5 out of 5 stars

Paula dealt with my enquiry in a speedy…

Paula dealt with my enquiry in a speedy and efficient manner it was nice to get through to a human voice promptly instead of being on hold forever!
Well done keep it up

May 18, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Steve,

Thanks for your review.

It is great to hear howe well Paula has been able to resolve your query recently!

The AvantiGas Team

Rated 5 out of 5 stars

Hopefully after having bought this…

Hopefully after having bought this property three years ago and realising the boiler was broken when we moved in therefore not able to use any gas we inherited! We had a heat pump fitted so no longer required any gas (although we never used any of what we inherited) the lovely lady Paula is helping us to have the tank removed Hopefully soon do it doesn’t delay our planned building work any further. Paula understood we approached the subject of having the tank removed in 2024! And that until now we have been patient. Paula has given me hope that this will be resolved soon
Thankyou Paula

May 18, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Hazel,

Thanks for taking the time to leave us a review.

We are delighted Paula has been able to assist you and we will ensure your kind feedback has been passed on.

The AvantiGas Team

Rated 1 out of 5 stars

Avoid avoid avoid they will grind you…

Avoid avoid avoid they will grind you down with lies and untruths. And make sure you get cctv to prove them wrong as they have damaged our home on couple occasions and always having to prove it . They will try and make you feel stupid and lie all the way to end . Look forward to the lovely response 👍

May 18, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Mark,

We are shocked to hear of your review. We understand you have previously shared your feedback with us advising you were pleased with the resolution following the damage to your property.

We kept in contact with you throughout and ensured this was resolved as quickly as possible.

We have a simple process to ensure any charges are in line with the damage which we agreed to cover in full.

We take pride in the service we offer to our customers and in this instance we have delivered the same great service in which your previously provided us a 5 star review for.

The AvantiGas Team

Rated 5 out of 5 stars

Always helpful

Always helpful, reset the pressure valve for me if needed and knows his way around my tank. Always have a good chat when filling up.

April 1, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi David,

Thanks for your review.

We are pleased to hear our driver is always cheerful when delivering your LPG!

The AvantiGas Team

Rated 5 out of 5 stars

Amazing service

Amazing service

May 1, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thanks so much for taking the time to leave us a review!

The AvantiGas Team

Rated 5 out of 5 stars

Great service as always.

April 14, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Deb,

Thank you for sharing your feedback. We appreciate this as it shows us what a great service we provide!

The AvantiGas Team

Rated 5 out of 5 stars

Paula Yeats was helpful and friendly…

Paula Yeats was helpful and friendly and was able too answer my query quickly and efficiently.

May 14, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hello,

Thank you for taking the time leave us a review.

It is great to hear Paula has been able to resolve your query efficiently!

The AvantiGas Team

Rated 5 out of 5 stars

Great driver

Great driver, very efficient and polite. Order arrived on time.

April 30, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Mark,

Thanks for your review.

It is great to hear we have arrived as expected!

The AvantiGas Team

Rated 5 out of 5 stars

I have already given you a 5 star…

I have already given you a 5 star review and you have already responded.
Once again, the driver was polite courteous and efficicient.

May 11, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Sophia,

Thanks for your review.

We are pleased to hear your review shows our great service and we will be sure to update our records.

We have sent an email for your account number or address so we can update this for you.

The AvantiGas Team

Rated 5 out of 5 stars

Well can’t say much but he filled my…

Well can’t say much but he filled my tank with no problem and went! Didn’t see or hear from him and no delivery note.

April 22, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Hilary,

Thank you for taking the time to share your feedback!

We aim to make all deliveries as seamless as possible so its great to hear there was no fuss.

The AvantiGas Team

Rated 5 out of 5 stars

Driver as usual top notch with the…

Driver as usual top notch with the delivery.

May 15, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Eric,

Thank you for taking the time to leave us a review.

We are delighted to see you have rated the delivery five stars!

The AvantiGas Team

Rated 4 out of 5 stars

Arrived at 6 am so I didn’t see him

Arrived at 6 am so I didn’t see him

May 13, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Jean,

Thank you for taking the time to share your feedback!

We aim to make all deliveries as seamless as possible so its great to hear there was no fuss.

The AvantiGas Team

Rated 5 out of 5 stars

I found your Driver very helpful ,very…

I found your Driver very helpful ,very quick in delivery very experienced. an asset to your company

April 24, 2026
Unprompted review
AvantiGas LPG logo

Reply from AvantiGas LPG

Hi Patrick,

Thank you for your review.

We are delighted our driver was helpful during your recent LPG delivery.

The AvantiGas Team

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