Of the 7 shoes I ordered (all the same size) 3 were too narrow. One had a weird booger on the front. The kicker is, I went to return the 3 only to discover that 1 had to be randomly shipped back a dif... See more
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The Avenue is always prompt sending out my orders. There is no waiting for 2 months onky to find out that the item isn't going to be shipped. The clothes are well packaged so the items arrive intact.... See more
Company replied
Their clothing is cheaply made and often at least 2 sizes larger than stated. They have also been charging me 16.95 a month, I just found it, and for the life of me I can't figure out what for. T... See more
I use to always shop at avenue for my clothes being a bigger girl but have been a bit disappointed that I see about half the clothes they offer now don’t come in all the sizes which I find disappointi... See more
Company replied
Company details
About Avenue
Written by the company
New In Dresses Shoes Lingerie Sale
Contact info
United States
- 1 888 843 2836
- info@avenue.com
- www.avenue.com
2.1
Poor
723 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was sooo hurt when I opened my pair…
I was sooo hurt when I opened my pair of tights, and they had a big hole in it! Broke my heart. When you go to put on your brand new packaged tights, and they have a hole! That’s the stuff nightmares are made of. But Avenue reps were extremely apologetic and offered a voucher to replace the tights. And for that, I will always shop Avenue’s online store.
October 6, 2023
Reply from Avenue
Hi there. We're so sorry to hear this was your experience, this is not the experience we wish for our customers! We would love to look further into this with you and turn around your experience! To initiate this, we have emailed you! Avenue Team
Fast delivery and good deals on quality…
Fast delivery and good deals on quality merchandise!
September 20, 2023
Reply from Avenue
Hi there, thank you for sharing this positive feedback! We're thrilled to hear you received your order in a timely manner! Avenue Team
Youhow and why clothes don't fitr clothes are pretty much true to…
Your clothes are pretty much true to size. Some are smaller is bust which can be a problem. I am very large in my bust so I just keeptrack of what is two tight. But if I can't wear them my older daughter can. The clothes look great on her or me. I am 72 amd she isn't 40 yet. Your length is good too. Love your sales for christmas too.
July 10, 2023
Reply from Avenue
Hi Sheila, we're so thrilled to hear both you and your daughter enjoy our styles! Our amazing customer experience team is always available to assist with any sizing inquires you may have, please don't hesitate to reach out! Avenue Team
Glad I ordered
The clothes I ordered were exactly as described. One top ran a bit small but the other 6 pieces were perfect fitting.
September 13, 2023
Reply from Avenue
Hi Diana, we're thrilled to hear you found our styles to be the perfect fit for you! Avenue Team
Great experience
The items I ordered were very good quality and exactly as described. Ordering was easy and check out was secure.
September 9, 2023
Reply from Avenue
Hi Lisa, we're so happy to hear our products met your expectations! Avenue Team
Ive been ordering the butter denim…
Ive been ordering the butter denim jeans for a few years..i like them because of how they feel and stretch when i move. But since the pandemic the material is different and not as stretchy anymore.
August 9, 2023
Reply from Avenue
Hi Felicia, we're delighted to hear you enjoy our butter denim jeans! We redesigned this amazing style which is why you may find the fit slightly different. Avenue Team
The butter jeans are terrific.
The butter jeans are terrific!
Reduce costs to exchange items since you no longer have a brick and mortar to allow for trying sizes.
October 9, 2023
Reply from Avenue
Hi there, we're so thrilled you love our butter denim jeans as much as we do! Thank you for providing this feedback, please rest assured it will be passed on to the relevant departments! Avenue Team
I am a tall plus size woman
I am a tall plus size woman, big feet and all. I have been ordering from Avenue for years and have been happy with 98% of my clothes and shoes selection. During the month of September 2023 while attending a conference, my condo unit was involved in a fire, and I have lost everything! Grateful I was not home, and no one was injured. I am starting my wardrobe over. The first store I went to was Avenue. Love their clothing, tall selection, shoe selection and the prompt shipping time. I am an Avenue fan and receive a lot of compliments of outfits worn from Avenue.
Thank you Avenue!
September 21, 2023
Reply from Avenue
Hi Susan, thank you so much for sharing this feedback! We're so delighted to hear Avenue is your go-to and you love the styles we have on offer! Avenue Team
I loved everything the quality and it…
I loved everything the quality and it didn’t take long to receive it
October 5, 2023
Reply from Avenue
Hi Theresa, we're so thrilled to hear you're happy with the quality of our products! Avenue Team
disappointed in quality, material was terrible
Was disappointed, the material used for these pants and tops was terrible. I have had good Prior Purchases, but after this it is doubtful I will ever order with you again. These items we subpar
September 1, 2023
Reply from Avenue
Hi Lorri, we're so sorry to hear this. This is not the service we strive to provide our customers! We would love to look further into this so we can provide feedback to the relevant departments. To initiate this, we have emailed you! Avenue Team
Reply from Avenue
Hi there, thank you for sharing this positive feedback! We're thrilled you love our Avenue tops! Avenue Team
I love the merchandise quality
I love the merchandise quality and I appreciate items on sale to fit my budget. I always recommend your website to people I know when they like my clothes/shoes.
September 29, 2023
Reply from Avenue
Hi Ileana, we're thrilled to hear you love both our merchandise and promotions! Avenue Team
I did not received a itemized statement…
I did not received a itemized statement with for return information
October 5, 2023
Reply from Avenue
Hi there, we would love to assist you in initiating a return! To facilitate this, we have emailed you. Avenue Team
I love everything about the Avenue!!
I love everything about the Avenue!!! I hated it when you guys close your stores here in Nashville Tennessee. Please come back and open up another store here. you guys are amazing and I love your butter denim jeans.
October 8, 2023
Reply from Avenue
Hi Brenda, we're delighted to hear you love our butter jeans as much as we do! Thank you for providing this feedback, please rest assured it will be passed on to the relevant departments. Avenue Team
Sweater is beautiful
Sweater is beautiful, price excellent, delivery prompt. I have been a customer for years and have had great service every time.
September 8, 2023
Reply from Avenue
Hi Carole, it is uplifting to hear you have been a loyal customer to us and have enjoyed our services each time! Avenue Team
The items were all exactly what I…
The items were all exactly what I expected and the prices were amazing!!!
September 15, 2023
Reply from Avenue
Hi Angela, we're delighted to know the items met your expectations! Avenue Team
Everything was packaged well and…
Everything was packaged well and everything fit.
I ordered the totally wrong type/style bras, but I
will not return them. That was my error, as I did not
see the item clearly on my 10" notebook very well.
Plan to donate to an agency.
September 18, 2023
Reply from Avenue
Hi Marsha, we're so thrilled to hear you're loving your new Avenue styles! If we can be of any assistance in regard to sizing, please don't hesitate to reach out to our amazing customer experience team. Avenue Team
I received my order quickly and it is…
I received my order quickly and it is great!
September 18, 2023
Reply from Avenue
Hi Deborah, we're delighted to hear you received your order in a timely manner! Avenue Team
The bras were not the appropriate size
The bras were not the appropriate size, I gave them to my mom that is a B cup. They fit her great!. I was disappointed.
September 1, 2023
Reply from Avenue
Hi Karen, we're so sorry to hear the items didn't fit as expected! Our customer experience team is always available to assist you in finding the perfect style and fit, please feel more than welcome to reach out at anytime! Avenue Team
Size stated is always correct
Size stated is always correct. Beast deals are clearance. Sure miss the stores so I can touch a fabric before I buy it
October 7, 2023
Reply from Avenue
Hi there, thank you for taking the time to provide this positive feedback, please rest assured it will be passed on to the relevant department. We're thrilled to hear the size of each style is as you expected! Avenue Team
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