Aviapartner Reviews 128

Very poor experience with Aviapartner ground staff at Barcelona Airport.

After being denied boarding due to overbooking on a Eurowings flight, we were instructed to leave the boarding area and complete check-in again at the airport desks. Online check-in was not available, and we were able to provide proof of this issue.

Despite this, Aviapartner staff forced us to pay a €40 airport check-in fee under threat of not allowing us to board the rebooked flight. The staff showed very poor customer handling, little willingness to help, and an unprofessional attitude throughout the process.

What makes the situation worse is that, upon arrival in Düsseldorf, Eurowings staff informed us that the issue could and should have been solved without charging us anything, simply by adjusting the booking/check-in settings in the system due to the overbooking situation and the online check-in failure.

The entire situation appeared to be caused by lack of training, poor procedures, or unwillingness to assist passengers properly.

Extremely disappointing experience.

Lost my bagage in a transit from malta to barcelona to amsterdam flying wirh vueling. Filled a report. They aaid to go to aviapartner as they handel all the bagage. A day later ( right now at the moment) trying to call them. 31 min in hold.. what kind of company is thus. And after reading all this negative reviews i cant imagine this company still exist..

Disorganized, unfriendly, unapproachable. First, they lost my luggage, then a week later they sent it to the wrong city. They refer all problems to the airline. They only provide an email address for contact, but they don't read emails because there are no replies. If you can, avoid them. I could call them all sorts of nasty names, but that wouldn't achieve anything because they have protected themselves from their users. Everything they stated in their Company values turned out to be a lie.

Here's a concise version for an online review:

"Terrible experience on BA8460 from Amsterdam to London City (1 Dec 2025). AviaPartner staff were rude and unnecessarily forced us to check small carry-ons despite plenty of overhead space. Travelling with a small child, no consideration. The blonde female staff member ("Emily"? I think this was a false name) was dismissive and mocking of passengers.

On 24 August 2025, at Gate 7 for Ryanair flight FR1799 (Toulouse–Lisbon), I experienced humiliating and intimidating treatment from Aviapartner ground staff.

The gate was announced late, boarding was chaotic, and staff argued with almost every passenger. While other travelers with much larger bags were allowed through, I was singled out at the end of the queue, pressured under threat of ticket cancellation to pay an additional bag fee. They withheld my passport and phone, demanded my credit card number, refused electronic payment, and even gave me “30 seconds” to comply. The whole situation was stressful, humiliating, and completely unprofessional.

Witnesses, including Ryanair cabin crew and other passengers, confirmed the behaviour was unacceptable.

Afterwards, I sent detailed complaints directly to Aviapartner — to the Managing Director, the HR Director, and the official email provided by Toulouse Airport. I was completely ignored. No acknowledgement, no investigation, no reply.

By refusing to respond, Aviapartner shows that it not only tolerates but effectively encourages such behaviour from its staff. This lack of accountability damages both passengers and the airlines they represent.

Very bad attitude in Brussels Airport, very rude staff

Amateurs, 40 minutes to deliver luggages of the smallest plane I ever see.

I have just had the worst experiene with Aviapartner serving a Transavia flight from Seville airport.in Spain. Our.daughter who is below 12 and travelling with her aunt is not allowed to check in online, while her aunt has completed all the process. We have asked for assistance at the.check in desk and nothing has been provided. We have been faced by totally unhelpful and unsympathetic staff who have basically ordered us to join the massive check.in queue- We have no bags to drop.and it's only because the airline Transavia does.not offer the.option of online.check in by our.daughter that we find ourselves in this situation. It.is really unacceptable that they can't offer any assistance, including supervisor 308, who refused to provide her name and was useless. And we are paying the equivalent if not more than a full service flight! Transavia should find other providers!

If I could give zero stars, I would. We’ve been waiting over 15 hours for our luggage after receiving confirmation that it had arrived at Malaga airport, and yet, it’s still nowhere to be found. Trying to reach customer service was an absolute nightmare; it was as if they didn’t exist. Endless calls, no responses, no updates, no help whatsoever. I have never encountered such an astonishing level of incompetence and disregard for customers in all my years of traveling. It honestly felt like once they got our money, they couldn’t care less what happened next.
This experience has been beyond frustrating and stressful, completely ruining what was supposed to be the start of a relaxing trip. The total lack of communication and accountability is truly unacceptable. This is, without question, the worst airline I have ever had the misfortune to fly with. Trust me, avoid this company at all costs. I will never, ever book with them again.

I did a training and worked there for a couple of weeks.. They don't like to hire people with certain age. I was fired because of DISCRIMINATION FOR AGE. I will act against them legally !!

I am extremely disappointed with my experience with Aviapartner. On October 19, 2024, my group was denied boarding under completely unacceptable circumstances. Since then, we have reached out multiple times—on November 1, November 7, December 9, and even on January 6, 2025, when I contacted their designated contact person in The Netherlands, Mr. Blake Sclanders. Shockingly, not a single one of our messages has been answered.

Now, on February 3, 2025, our concerns remain entirely unaddressed. This complete lack of communication and accountability demonstrates an astonishing disregard for customer rights and basic professionalism. I would strongly advise anyone considering Aviapartner to look elsewhere. Their unresponsive customer service and failure to resolve issues are utterly unacceptable.

Aviapartner earns nothing more than this one star. Avoid this company if you value prompt and responsible customer care.

They take ages to deliver the luggage for a small aircraft, awful service

The staff of this company is the worst. I was supposed to travel from Amsterdam to Sofia on 16/10/2024. I attempted to take my two dogs with me in the cabin which I was told is ok by the Bulgaria Air. I paid for it and followed all the cabin rules in order to have a smooth flight with my two small dogs. However when I was trying to check in I encountered the most rude, pathetic and unhelpful staff I have ever seen. She made me and my two dogs suffer for hours. First asked me to get another dog bag so we ran from terminal 3 to 1 with 30 kg luggage on the hand and got the bag, paid extra 70 euros for the bag. Then we tried to check in again and she refused to get us on the plane! Because turns out I was only allowed to take one dog with me and I had two. But the airline told us it is ok to take to dogs as long as the weight limit is not exceeded. The total weight of my dogs was 6.5 kg for god’s sake! I had an anxiety attack since we were trying to fly due to family emergency and one of my dog was sick! The staff did not move a finger to help or at least ease the process for us! The other staff at the airport witnessed all the tragedy we experienced and came to help us! But aviapartners staff just watched us suffer with cold blood. This was the most inhumane attitude. We couldn’t fly that day and had to pay for a hotel that day. Had to leave one of my dogs behind in order to fly next day, which was traumatizing for myself and also for my dog. I wonder how this company hires this type of people obviously has her own issues and reflects to her job? Also she sent my luggage away although she knew she is not going to let us fly! I had to look for my luggage at the airport after she prevented us flying. This was intentional for sure, I hope all the bad things in the world to you and to your company from the bottom of my heart. You are type of person should extinct.

I don't even want to spend more time talking about it.
The only things I am gonna share is that it took 96 hours to deliver my luggage from Torino airport to 50 Kms away, no one EVER replied to the phone (I called around 70 times probably), I had to personally drive again to the airport to talk with someone.
You should be ashamed and be jobless honestly, I am sure there are people who wants to job more and would be able to do it better.

I would put less than a star if I could. It is such as long story that not sure where to star but to sum it up. No one in that office is competent enough. They are slow, luck of caring and not sure if after so many years working in the business lost luggage they didn’t even know that there is another lost and found at the airport of BCN. Luckily we had an AirTag and after telling them for 4 days where the lost bag was they looked all surprised and that never heard of that lost and found and that couldn’t be posible. After 5 days of them being less than inefficient I walked all the way with my wife and 7 month baby to the area to confirm the AirTag was vibrating at that lost and found location. Once again if I would have not had an air tag I would have never got my luggage. This company along with TAP Portugal don’t really care or even aim to do their job. Less than the bare minimum. 1/2 of my trip was ruined and my only vacation in more than a year.
Except one girl at the end that seemed like wanted to help everyone else was careless of the situation. Not sure how other airlines use this company. But if an airlines that uses this company loses your bag good Luck unless you have an AirTag and you do their job as they will be seating at the desk saying they can’t do anything. Also they never pick up the phone and when they feel they don’t want to email they ghost you.

21 days still 2 out of 4 baggage missing from LHR- AMS flight with BA. hard to get in contact with Aviapartner after on call 40-60 mins. And if lucky their reply "we are busy with your baggage, its in basement". no ETA, no responsibility.
BA support has no clue of the baggage, every call they add a escalation without any outcome. they dont know if the baggage is in LHR or AMS schiphol after 21 days? each time agent has different answers.

My experience with Aviapartner at Düsseldorf Airport was nothing short of shocking and deeply unpleasant. As a frequent traveler, I’m familiar with the hustle and stress of airports, but what I encountered with Aviapartner went far beyond anything acceptable. It all started with the baggage handling, where an incredibly rude staff member bluntly informed me that my luggage was "lost." Without a hint of empathy or understanding, I was brusquely directed to the lost and found, as if losing my bags was just a routine inconvenience.

Upon arriving at the lost and found, I hoped for at least some level of assistance or compassion, but I was met with the exact opposite. Behind the counter, where you would expect a degree of professionalism, sat a woman with brown, curly hair. From the moment I laid eyes on her, I could tell this wasn’t going to go well. She sat there, visibly irritated, sighing, and wearing an expression that was anything but welcoming.

What I expected from the lost and found was simple: a staff member who understands the distress of travelers, someone who remains calm, offers solutions, and most importantly, shows a bit of empathy. A friendly face that tries to reassure you, offering even a sliver of hope that your luggage might be recovered. Instead, I was met with the complete opposite: a commanding and downright arrogant attitude.

This woman spoke in a tone that exuded zero compassion. She made no effort to understand my situation or show even the slightest willingness to help. When I explained that my luggage was missing, she rudely interrupted and told me to figure it out myself, showing no willingness to help. There was no offer of further assistance, no explanation of what I could expect, just a cold dismissal.

The most shocking part, however, was how she treated her colleagues and other travelers. I was stunned as I watched her huff and dismiss everyone with a disdainful attitude, as if we were the ones ruining her day. She looked down on us, spoke to us as if we were incompetent, and seemed completely uninterested in the stressful situations we were facing. The only thing running through my mind was how someone with such a demeanor could even work in the aviation industry, where customer service and helpfulness should be paramount.

Perhaps her job is indeed too stressful, but the way she treated travelers in distress was utterly abnormal. It was a disgraceful display and a complete failure in customer service. I left the counter not only without a solution for my lost luggage but also with a deep sense of disgust at how I had been treated. It is clear that Aviapartner urgently needs to retrain their staff in basic customer service and stress management because this kind of behavior is simply unacceptable.

I sincerely hope that my experience serves as a warning to others and that steps are taken to prevent such appalling situations in the future.

I had a short connection between two different airlines and had to run to the other terminal without enough time to pick my bag due to a late arrival of my flight. The people at the desk were friendly and very supportive (Barcelona Terminal 1) and helped me together with the backoffice of AviaPartners BCN (supported by Ana who was very helpful). Very professional company and helpful. they helped me to create a file remotely and deliver my luggage.

LHR to Amsterdam with BA - 5 days and still no communication at all about my lost bag from Aviapartner. Trying to reach them they do not pick up the phone and British Airways only refers back to them saying they cannot help either. Pinnacle of incompetence and rudness.

June 25, I flew with Ryanair to Nantes. My buggy was damaged. Aviapartner desk was unstaffed, and the QR code didn’t work. Waited 30 mins and left. Ryanair refuses to pay. How could I have reported if no staff was present?