Aviapartner Reviews 

NO CONTACT TO BOTH MAIL AND MULTIPLE CALLS.
Suitcase went missing. These contained wedding gifts with emotional value.
Airline referred me to Aviapartners.
Sent a mail. No reaction.
Called multiple times, was put on hold for hours!
Aviapartners states on its own website that listening to customers is a CORE VALUE. In this instance this is patently NOT TRUE.
I will also file a complaint at the airline Lufthansa. They claim to put the customer first, however they choose to do business with partners such as Aviapartners. Very disrespectful. The least Aviapartners could do, is to confirm reception of the mail and to AT LEAST RESPOND TO CALLS TO A PHONE NUMBER AVIAPARTNERS ASKS CUSTOMERS TO CALL TO.

I wish I could leave zero stars. Waited over an hour for our baggage to arrive in Amsterdam and at the time of writing this we are STILL waiting. Because of this we had to reschedule our timetable for the afternoon.

Customer service = 0
Rudeness= 10
Waiting time for luggage = average 60’

AVOID ANY AIRLINES THAT WORKS WITH AVIA PARTNERS! I WILL NEVER FLY WITH LUFTHANSA BECAUSE OF THIS COMPANY THAT DELAY/LOSE/? ALL LUGGAGES!!

Experience with Aviapartners is extremely poor. We travelled Mumbai Jed Ams on16.8.22 and on arrival at Amsterdam airport we didn't got our two Baggages. We made complaint with Aviapartners at Airport. Ten days have passed but no response from them. They are not helping.

Very amateurish company.
Our luggage didn’t arrive and I went to their desk at Schiphol in arrival 3.
They sent me to arrival 1 which far away from their. I waited more than an hour in the line before they could help me. There was only one person at the desk at that moment and the line was very long. The other person left and didn’t seem to care much about the emotional people standing in the lines.

When I came back in arrival 1 suddenly they were helping other people there while they initially told me they couldn’t.

Not impressed by Avia Partner. Below standard for Schiphol.

And they are not available through phone as well, the recorder says “please send an email”.
We are missing 5 bags with our stuff. They should care more and at least update me where they are.

Worst service ever! As checkinn, being slow and trying to make own rules, as arrivals, waiting for the luggage often takes an hour and more. Unfriendly staff, no smiles, not helpful at all

None of our 4 luggages arrived on the malaga-nice flight last sunday. Worse now is that there is no way to join them.

This is by far the worst baggage claim company I've ever worked with. I've been waiting 3 days for my missing bags which have just been sitting in the Brussels Airport. I'm on a medical mission and unable to provide care to patient bc my supplies sit in Brussels. I have tracked several flights out of Brussels to my location, yet my bags sit. Also they never answer their phones or emails. The worst experience ever.

Worst customerservice at the check in for sunexpress flight at Brussels Airport on Monday 9th May. Rude and unfriendly lady at the check in desk.

Bags still missing day 4 and counting.

Our suitcases - full of birthday gifts for our 9-year old- did not make it back to Brussels with us on 24 April 2022, and we still have not seen them, now more than four days later (late 28 April)
- despite confirmation from the airline that bags arrived in Zaventem early on 25 April, and confirmation from a subcontractor that they would be delivered on 26 April.

Aviapartner’s phone goes straight to a recorded message, and the one call we received from them was to say they could not locate all bags, despite us having received e-mails that they are in Brussels/Zaventem.
Could be a very sad birthday for our young son if Aviapartner does not deliver the bags😢.
Some ‘partner’ indeed.

My parents were treated horribly by one of the lady staff at Toulouse Airport, my parents are almost 70 and have medical conditions. She did not help them check-in, threatened to call the police on them, and even went the extra mile to make sure they did not have seats together. She did not give her name when asked. This is the respect that the younger generation have for the elderly these days. Rude rude rude!!!