AviationADR Reviews 1,240

Fairly easy to use web site, I was worried that the claim would not be a balanced review but that was not the case and my claim, which had been rejected for delayed flight had the right outcome even though it took several months to secure.

I had a really positive experience using Aviation ADR. The claim portal was straightforward, easy to navigate, and everything was clearly explained at each stage. I received regular updates throughout the process, which gave me confidence that my case was being actively handled.

Most importantly, I genuinely felt that they were acting on my behalf and pushing things forward. The process was smooth from start to finish, and I was pleased that payment was successfully received in the end.

Overall, a reliable and efficient service that I would definitely recommend.

Brilliant experience with this company. Great communication through messages when making a claim. It took a while to receive the delayed claim from Ryanair, but I got full compensation. I’m recommending using AviationADR to everyone. I see people leaving bad reviews, but what matters is not missing deadlines at each step when working with ADR. I missed one and had to redo my claim. But that was my own mistake. I got 1300€ for the delayed flight for 6 people. Thanks ADR! Great success

Excellent service - I received 100% of my claim after the Airline had previously rejected my claim.

The system is very easy to use and navigate - with excellent communication.

This organisationn/entity/company or whatever it is, is a sham and likely marking the homework of its members who pay for it. Despite submitting a robust claim against Ryanair and submitting evidence in support, Aviation ADR said I hadn’t provided any evidence! It operates very like POPLA which supposedly regulates the practices of private parking companies but rarely finds them at fault.

In a similar way, Aviation ADR finds in favour of Ryanair regardless of the evidence or case. This is not an independent regulator in any sense, and as such is a sham and a waste of time that should not be allowed to exist.

ADR easy service to use, all on line kept you up to date throughout with notifications. I was awarded £1560 for delayed and missed connections. Thank you ADR.

We made a complaint to Ryanair that they would not accept so passed it to Aviation ADR who dealt with it for us and upheld our claim and ultimately Ryanair had to refund us for the charge. Great service

INCREDIBLE! I can’t speak highly enough of Aviation ADR. After having a flight cancelled merely a few hours before takeoff, I was left stressed and bewildered as to how much this was going to cost me to resolve. After the fact, the said airline displayed terrible customer service, barred me from exercising my statutory rights, and all in all left me frightened that I lost a lot of money due to no fault of my own. As such I thought I would have a legal battle on my hands to recover costs. By some sheer luck I came across Aviation ADR, and the whole process was seamless. It was very comforting to know that professionals were on the case and with no cost to me, and they did nothing but a fantastic job. They alleviated what would’ve become a very stressful period in my life and for that I am grateful. I received the compensation I was owed and reimbursed my expenses in just under a few months. Thank you!

This was a pleasant experience. I have received an excellent support throughout this period. After submitting all of the documents, I was constantly updated about the next stages of the process. This made me feel reassured.

AviationADR successfully claimed compensation for a flight delay from TUI who were impossible to deal with. The process isn’t fast but that is due to the regulations and the airline’s reluctance to correspond. Excellent free service.

Really easy to use and excellent updates throughout the process of my claim

I followed all their instructions, uploaded all the requested evidence in the format they requested. They then made an assumption in their determination due to lack of information they never asked for, then when I provided the information - said they cannot reconsider as it did not meet their process rules to reconsider. So despite me being correct and them having the evidence shown to them that the airline is liable, they are refusing to consider it. It is very frustrating considering the amount time spent on this and money lost to terrible service by the airline.

ADR assisted me with a compensation claim regarding a Ryanair late flight. They helped me recover £1400. (£350 per passenger on the delayed flight.) Exceptional service and assistance.

ADR helped me successfully obtained compensation from KLM, even after my initial rejection from KLM, which I did make the claim directly through KLM website, KLM didn’t bother to investigate my case thoroughly. Just told me that it wasn’t their fault.
Although it took a few months to solve my dispute, I totally understand. Investigation, dealing with Airlines the whole process takes time.
ADR offers free service to help customers, deliver consistent, timely, and efficient disputes resolution.
As a customer I felt very lucky finding ADR to help my case.

Excellent service. They helped me obtain compensation from KLM for a cancelled flight when the airline were completely refusing all requests from me

Aviation ADR ruled that Ryan Air had to pay me back. After some days, they closed my case. The time frame for Ryanair t make the payment has passed and I still haven't received it. The 'payment' tab where I could report that I haven't received the payment is no longer showing on my account. I messaged Aviation ADR to let them know I haven't received the payment but they never got back to me. I am beyond disappointed.

AviationADR succeeded in getting EasyJet (reluctantly) to pay the required compensation for a delayed flight.
Undoubtedly we could not have managed this by ourselves.

I had a very positive experience with the ADR process following a denied boarding case that was initially rejected. The procedure was clear, transparent, and well-structured, with prompt and professional communication throughout.

After the case was reassessed, I truly appreciated the careful review of all the details and supporting evidence, which ultimately led to a fair and justified outcome. Although the initial situation was frustrating, the ADR intervention proved to be both efficient and impartial.

I would confidently recommend using ADR for resolving similar disputes, especially when claims are initially denied, as it provides a genuine second chance for a fair resolution.

Easy to use portal. Claim was assessed in good time