Fast Easy way to take out a new motor insurance policy. My only issue was, I coudn't take it out on my phone due to a bank authentication error, and had to use my computer - after speaking to customer... See more
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I've been with Aviva for a few years now and they continue to be competitive. They are not the cheapest out there but in my humble opinion they offer good value for money. I've not had to make a cla... See more
I would have given a 5 star rating but it was difficult to speak to an agent and I got my quote in the middle of August not knowing exactly the start date and was informed to change before buying the... See more
Company replied
Hastings Direct attempted to increase my premium despite no claim for 25+ years (with various companies). Not likely. Aviva gave sub £100 cover so went with them.
Company details
Written by the company
Aviva insurance, savings, investments and pensions. Get an online insurance quote now, from the official Aviva website
Contact info
United Kingdom
- www.aviva.co.uk
4.3
Excellent
65K reviews
Asks customers to review
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Very sharp pencil
Simple process with very competitively priced premiums. Extensive cover clearly explained.
September 22, 2026
May use AI-assist with repliesRead more
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The first year I was with Aviva
The first year I was with Aviva, no claims, no problems but as I changed address and my policy had run out, they want to charge me £300 for no other reason than their Greed.
The renewal price was double what I had paid for the first year.
A totally despicable way to treat customers just because of company Greed.
September 14, 2026
Unprompted review
Reply from Aviva
Hi Sam, thanks for insuring with us the past year. We're sorry your renewal this time hasn't been as competitive as we'd have liked, this will be rated on a number of factors each year.
If you'd like to discuss this further, please get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Reasonable price considering how…
Reasonable price considering how expensive everything is these days.
Easy to set up new insurance online, only trouble I had is logging online and on the app because I share my email with my partner and she has a aviva policy as well and that caused a lot of problems with online account. Real headaches and a lot of time wasted trying to fix the problem.
September 21, 2026
Good value home insurance
Very easy to get a quote & proceed to accept said quote, however it would be nice if you could actually speak to a person.
September 21, 2026
Easy to fill out all details for…
Easy to fill out all details for insurance purposes, processing via the bank was straightforward, no stress
September 22, 2026
Very easy to navigate.loved the…
Very easy to navigate.loved the automation so much better than some other sites
September 22, 2026
A tree fell on my car at the beginning…
A tree fell on my car at the beginning of June. My car still hasn’t been repaired.
Aviva told me I had to use one of their repairers so I duly took my car to the closest one and they sent an estimate to Aviva. I waited and waited and eventually found out Aviva had cancelled the original repairer and passed my case to central claims who had done nothing. Having been passed from pillar to post I have the name of a new repairer who has submitted an estimate to Aviva from photos. I have no idea what the repairer is going to do to the car or how much it’s going to cost. The repair was eventually scheduled for this Monday and then reschedule to tomorrow due to courtesy car issues and today I was told it may be rescheduled again as they haven’t yet gone through the process of taking my driving license details.
June 8, 2026
Unprompted review
Reply from Aviva
Thank you for sharing your experience ⭐
We can understand why this has been so frustrating. Having a tree fall on your car is stressful enough, but waiting since June for repairs, while being passed between different teams and repairers, would understandably leave you feeling let down and uncertain about what's happening next.
It's clear that you've had to spend a lot of time chasing updates, only to find that your claim had been moved without your knowledge and progress hadn't been made as expected. We also hear your concerns about not having clear information on the repair plan, estimated costs or timescales, and then facing further delays around the courtesy car and booking arrangements.
When a vehicle is off the road, clear communication and joined-up handling are so important. Your feedback highlights how frustrating it can be when those things don't come together as they should. Thank you for taking the time to share your experience.
If you need to contact us. Please send us a private message on Facebook - just search for Aviva in the Facebook search bar, and you’ll find our page. We’ll pick it up from there and help connect you with the right team. Just provide the reference: **180007**
You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Would not accept my payment online
Would not accept my payment online
transferred to 3 different
people on the phone but everything sorted OK
September 14, 2026
Really easy to do my car insurance
Really easy to do my car insurance. Recommended!
September 22, 2026
Initial Experience with Aviva
Aviva has really good software interfaces, easy to use, software was smart enough to check out our no claims with no hassle for customers. Never used Aviva before, so far very good experience
September 20, 2026
Been with yourselves for 2 years and this is how you treat loyalty
Been with yourselves for 2 years . Got renewal , went on comparison site. Exactly the same policy cheaper. Absolutely no loyalty for customers.
I have for the new policy at the cheaper price, very disappointed with you .
I would also like to add in response to the feedback. The policy I've taken out is the exact same you were offering me , same benefits etc
September 21, 2026
Reply from Aviva
Thank you for sharing your experience ⭐
We can understand why you're disappointed. After being with us for two years, finding a policy at a lower price through a comparison site would naturally leave you questioning the value of staying put.
We do offer different types of policies through price comparison websites, which can offer different levels of cover and service provided. These can vary in price due to these factors. However, we appreciate that from your perspective you'd expect loyalty to count for something.
Thank you for taking the time to share your feedback.
If you need to contact us, you can get in touch with our team directly here 👉https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Needed to change my car
Needed to change my car. Was able to do this via chat. Vets quick efficient process. Quite impressed
September 22, 2026
Good quote used Uswitch for comparison…
Good quote used Uswitch for comparison and aviva came out with 3 options and good options
September 22, 2026
I found it very easy to follow and the…
I found it very easy to follow and the feedback very helpful.
September 21, 2026
So Simple to navigate through the…Simplicity.
So Simple to navigate through the questions.
Very competitive prices.
September 22, 2026
Quick and easy I got my car and home…
Quick and easy I got my car and home insurance with you
September 21, 2026
The instructions are easy to follow
The instructions are easy to follow, I found what I needed pretty quickly
September 22, 2026
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