These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... See more
Company replied
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work. She went through all the measurements and within my budget too. Arrived on Tuesday nex... See more
Company replied
I was really impressed with the service from AV Parts Master. Ordering online was quick and straightforward, making the whole process very easy. Shortly after placing my order, I received a follo... See more
Company replied
Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
465 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having Dealt with Scott Parker many a…
Having Dealt with Scott Parker many a times, he is very helpful, nothing is too much trouble- Great supplier to work with.
February 3, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Sara
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Unsatisfactory
Placed an order and made immediate payment via PayPal. I was contacted the next day and advised the item was not available and the order was cancelled. I requested an immediate refund via PayPal - I rang the company again later that day to again ask for an immediate refund and it is still outstanding.
This company has taken my money and is sitting with it in their account for a number of days so far. Come Monday I will lodge a claim with PayPal if it is not refunded by 10am.
February 1, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Kevin
We are sorry to hear of your recent experience with us here at AV Partsmaster and apologise for any inconvenience this may have caused.
After thoroughly reviewing the situation we can see that a refund via Paypal was processed via our accounts team at the point of being notified of the request. Unfortunately, Paypal's refund policy can take up to 5 business days, something we as a company have no control or influence over.
We do completely understand the frustration associated with this scenario and can fully assure you that we actioned the refund request in a timely manner. Our team here have been in-touch with you and hope this provided some additional clarity. Of course we would be more than happy to discuss this situation with you further if required.
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience which we hope to rectify via our customer service team.
Kind regards,
The AV Parts Master Team
Brilliant customer service, Ellie is an absolute Superstar!
Brilliant customer service,
Ellie KG made sure my order was correct and done everything in a speedy process to make sure my delivery arrives the next day as there was some misunderstanding with another department.
January 31, 2025
Unprompted review
Reply from AV Parts Master
Morning Umayr
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Amazing company!
Amazing company! I had a really stiff deadline to make for a client and without very personal help from this company I would not have been able to pull it off. Special thanks to Deborah in customer services, an absolute asset to the company! See you soon with more business. Lee Cable Guys
January 30, 2025
Unprompted review
Reply from AV Parts Master
Morning Lee
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fabulous and responsive service
Fabulous and responsive service - could not fault anything.
We needed urgently a CTouch board to hire and this was organised and delivered within 1 day. Super helpful in terms of collection as well although in fact we liked the board so much, that we decided to purchase it.
January 23, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Helen
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great Service!
As a farm-based charity reliant on the generosity of our community and wider contacts, it was great for AV Parts Master to supply us at a great rate!
Allowing us to now give presentations in our 16th Century barn and reach a wider audience to achieve our mission. 10/10!
July 1, 2024
Unprompted review
Reply from AV Parts Master
Afternoon Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great Customer Service!
Really impressed by the customer service from this company.
I ordered an item that seemed to be out of stock across all retailers in the UK. I thought I might have been lucky when I found it at AV Parts Master. However, after placing the order, I received a call the next day apologising that the item wasn't in stock. I explained how I had been struggling to find the item, so undeterred, George said he would see if they could get it from any of their European suppliers. After a couple of calls back and forth, it was confirmed that they had found one item they could ship from Europe.
Typically, I would expect most companies in this situation to just issue a standard out of stock email, but the effort to source the item and the customer communication was absolutely brilliant.
I would highly recommend AV Parts Master based on my experience. Good customer service is hard to find these days, and this company offered it in spades!
January 6, 2025
Unprompted review
Reply from AV Parts Master
Morning Ben
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
First Class Service
I recently ordered a new TV. While there was an issue with stock due to a spike in sales, the customer service and communication from George has been outstanding. It would have been easy for them to cancel orders but they went out of their way to provide options and keep me up to date with progress. Really impressed, would use again
January 10, 2025
Unprompted review
Reply from AV Parts Master
Morning Ian
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Help for an old guy
In attempting to buy a lamp for my projector, I was lucky enough to be connected to a knowledgeable, helpful, and friendly young lady who turned out to be a very patient individual indeed, who took the time to resolve my problem, so well done Ellie King-Green, well done from an elderly member of the public with absolutely zero technical skills whatsoever
January 16, 2025
Unprompted review
Reply from AV Parts Master
Morning No
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Incredibly helpful right from the…
Incredibly helpful right from the start. An excellent and efficient service, would highly recommend them.
January 14, 2025
Unprompted review
Reply from AV Parts Master
Morning Celia
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Will use AV partsmaster again
A rocky start, but credit where credit is due. If you’re buying from AV Parts Master, it’s best to email them first to double-check stock. Yes, the website states next-day delivery, but there’s an asterisk—and that essentially means only if they have stock. Perhaps I was unlucky, but my order had to come directly from the manufacturer, so “next day” actually meant eight days.
That said, despite the delay, the team at AV Parts Master were excellent. They kept me updated throughout, and special thanks to Jody for delivering exactly as promised. A happy customer—I’ll certainly use them again and recommend them. Perhaps just email them first!
January 2, 2025
Unprompted review
Reply from AV Parts Master
Morning James
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very smooth transaction
Very smooth transaction. Bought a short throw projector and Deborah in sales contacted me ensuring everything was correct with the order. She was very helpful. Dispatch via Parcelforce as well so all good.
January 6, 2025
Unprompted review
Reply from AV Parts Master
Morning Nigel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot and Happy New Year!
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional Service Despite Supplier Challenges
I placed an order for a lamp on the 23rd of December, fully expecting delivery after the festive period.
I was advised that the item would arrive on January 3rd, but it didn't show up.
Upon contacting AV Parts Master I learned there was a stock issue - but this wasn’t their fault.
To my understanding, the supplier may have been installing incorrect bulbs in the lamps, which potentially led to them being removed from sale and placed on a 7–10 day backorder. Interestingly, this occurred after I'd alerted an intermediary to the issue..
Despite these challenges, the team at AV Parts Master went above and beyond. They communicated quickly, worked hard to source an OEM lamp from Germany for me, and although it came with a 2–3 week lead time, given that even Optoma themselves can’t provide an ETA for their lamps, I have to commend AV Parts Master for their exceptional customer service so far.
December 23, 2024
Unprompted review
Reply from AV Parts Master
Afternoon Jon
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot and Happy New Year!
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Website incorrect
Ordered a projector lamp from them with it saying next working day delivery. They hadn't updated their website to clarify that they were closed between xmas and new years and this only became clear when I called in to check. Needed it for tomorrow so really disappointing.
December 29, 2024
Unprompted review
Reply from AV Parts Master
Afternoon Stewart
We are sorry to hear of your recent experience with us here at AV Partsmaster and apologise for any inconvenience this may have caused.
Throughout the Christmas period, our website did have a priority placed banner which did state the last order dispatch date as well as our opening hours. Our delivery information confirms this also. That being said, we do fully understand your frustration and will endeavor to improve our seasonal messaging in the future.
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience which we hope to rectify via our customer service team.
Kind regards,
The AV Parts Master Team
Great service!
I ordered a product during Christmas time, as soon as the business came back to work on 2nd Jan Debbie folllowed up over phone and ensured I get timely delivery of a higher spec product(since original product would have taken more time). I appreciate the follow-up and the upgrade.
December 30, 2024
Unprompted review
Reply from AV Parts Master
Morning MH
Many thanks for taking the time to leave us a positive review here on Trustpilot.
We are very glad to hear that Debbie helped in resolving the issue associated with your order. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
Thank you again and have a great day
Kind regards,
The AV Parts Master Team
Just wanted to thank Deborah for…
Just wanted to thank Deborah for explaining the situation with my order. Although unfortunately I did not purchase the TV after the revised price. Much appreciated for the explanation.
Thank you
November 20, 2024
Unprompted review
Reply from AV Parts Master
Morning Shueb
Many thanks for taking the time to leave us a positive review here on Trustpilot.
We are very glad to hear that Deborah helped in resolving the issue associated with your order. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
Thank you again and have a great day
Kind regards,
The AV Parts Master Team
Great experience and Service from…
Great experience and Service from AVpartsmaster
Had a great experience ordering from AVPM on Black Friday. They had a deal on the Logitech Streamcam which beat the rainforest by miles and after a slight issue with delivery, I got really excellent service from Richard on Livechat who sorted things for me in a very equitable way.
November 24, 2024
Unprompted review
Reply from AV Parts Master
Morning Duncan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service
Excellent service. Took the time to check I’d ordered the correct Projector.
November 20, 2024
Unprompted review
Reply from AV Parts Master
Morning Robert
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Amazing service
Amazing service! We used AV parts master to order some new screens and distribution systems. I worked with Scott and he was an amazing help with any questions I had and made it a very smooth transaction!
August 14, 2024
Unprompted review
Reply from AV Parts Master
Morning Dylan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
What a great experience
What a great experience. Jordan was great. He dealt with my enquiries quickly, giving me great information. He organised the delivery so quickly it was crazy. Got the the items ordered in less then 24 hours. It was a rush to get the items and Jordan dealt with it amazingly. The prices are also great. Having now received the items they are really good quality. Hats of for the great service and great prices. Keep it up.
October 17, 2024
Unprompted review
Reply from AV Parts Master
Afternoon Dilesh
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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