Good information and advice given by staff members. Delivery not all products received, had to go and collect missing items.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered decking timber late Saturday pm, delivered Monday pm. Brilliant customer service too, had to arrange delivery before mid afternoon, they contacted driver for update while he was on the road. T... See more
Always very helpful and great advice. Brandon has always gone the extra mile to help and send over email quotes when we are on site so we have them ready after work. Lads in yard equally helpful loadi... See more
Whenever I pop into store always a very warm welcome . Whether getting a quote or buying the service is excellent. Brandon on the sales desk is really helpful and very knowledgeable. That's not to s... See more
Company details
- Fence Supply Store
- Garden Building Supplier
- Landscaping Supply Store
- Lumber Store
- Paving Materials Supplier
- Railroad Ties Supplier
Written by the company
At AVS, we've been providing our customers with an excellent personal service since 1993. Whether you're in the Trade or embarking on a DIY project, we will have the supplies and advice you need to get the job done. One of Hertfordshire's largest fencing, sectional building and decking centres with up to 60 Sheds, Summerhouses, Greenhouses, Arbours and Arches on display, across 1½ acres. We pride ourselves in treating each customer as an individual and have been supplying corporate, trade and retail customers for over 25 years with a personal service.
Contact info
Horse Cross, Standon, SG11 2PU, Bishop's Stortford, United Kingdom
- 01920 822055
4.9
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great delivery work
Great work getting our shed/ garage onto our hard-to-access drive - the guy just wasn’t about to give up. Much appreciated
November 26, 2021
Good service
Delivery was on time, the materials were what I ordered and in good condition and the driver carried them to the end of the drive. Perfect.
November 22, 2021
Ordered 22/09/2021- still waiting
Ordered 22/09/2021 online. Fence panels were showing as in stock. Delivery time quoted as 7-10 days. It is now 16/10/2021. No delivery, no email with date for delivery either, no text or telephone call. Have had to cancel contractors twice now. Would not recommend.
Edit: fence panels have arrived. An email with proposed delivery date or telephone call in advance of delivery would have been useful
October 16, 2021
Reply from AVS Fencing & Landscaping Supplies - Bishop's Stortford
Thank you for your review. We are sorry that you were disappointed with our service.
Unfortunately we moved to a new ordering and stock system at around the time of your your order and some delay was caused by this, which we sincerely apologise for. Our records show though that your order was delivered and signed for on 12/10/2021.
Our Branch Manager has tried unsuccessfully to contact you on the number provided but would welcome hearing from you, should you wish to discuss the matter further.
Fencing panels
Fencing panels, posts, gravel boards & Postmix all delivered two days after order placed.
October 12, 2021
Excellent quality shed
Excellent customer service from AVS, excellent quality heavy duty apex shed and easy to assemble. At 10ft X 20ft will provide years of use as an excellent workshop.
October 11, 2021
The people there are so helpful and go…
The people there are so helpful and go the extra mile to make sure you have what you want. Their deliveries are good and their website wonderful if you do not want to visit.
Well done all
October 9, 2021
Fence panels
A very fast and efficient service, would definitely recommend to others
September 9, 2021
Easy web site to use
Easy web site to use, And the item was delivered at the time promised.
August 14, 2021
Fence panels, gravel boards and post
Good price and quality 5*.Delivery 5* .Very helpful staff 5*
Thanks
August 12, 2021
Ordered on line,alternative product…
Ordered on line,alternative product offered as original out of stock, suitable so ordered, delivered promptly, driver very helpful.
August 3, 2021
Good communications all the way through…
Good communications all the way through to delivery. Excellent service and competitive prices. Thanks.
July 30, 2021
Great service
Great service informed a change had to be done ie green posts to brown. All staff polite and welcoming. Would recommend to anyone who requires there services
July 27, 2021
Really easy to deal with
Really easy to deal with, kept up to date via email and phone from purchase to delivery and the delivery driver was very very helpful.
Very competitive on price and would recommend to all my friends. First class service thanks AVS
July 26, 2021
Fine in the end but better communication would help
Understandable delays in obtaining materials but I had to chase twice (after a month) to find out what was happening. Fine once I had made contact and delivery made with agreed substitutions on the day I asked for, but earlier communication would have been appreciated.
July 20, 2021
A great product and a fast delivery…
A great product and a fast delivery would recommend and use again
July 16, 2021
Great customer service!
I approached AVS when I had been let down by another building supplies company. Wish I had gone to AVS in the first place - Lee at the Bishops Stortford branch was SO helpful and got me out of a jam. Would highly recommend!
July 13, 2021
Unprompted review
Reply from AVS Fencing & Landscaping Supplies - Bishop's Stortford
Many thanks for your review, we are always happy to hear positive comments and we are glad that our branch and staff were able to assist you. Thank you for shopping with AVS.
All items delivered within the promised…
All items delivered within the promised time frame. After initial order I was kept informed by email and a progress phone call. Delivery to my front drive went without a hitch. Pleasant experience all round. Only downer is now there's no excuse for not putting up the new fencing doh.
June 21, 2021
Great Service
Very prompt, friendly, service and approachable staff who kept me informed during the order process. Would use again and recommend using
June 14, 2021
Brilliant service
June 10, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.