I had my suitcase for over 5 years until an issue arose, which the wheels were worn and one broke, while traveling, which caused the other wheels to also start to break and disintegrate as they are... See more
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Review summary
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I was so amazed at how quick and efficient the process was. I didn’t have my receipt from 2017 but the system was able to find it with just my email. I received resolution on the matter within 24 hour... See more
I have a few Away pieces, and any issue I’ve had has been resolved with promptness. I have a Medium Aluminum suitcase that had a compression side anchor point break or come apart. Hard to tell since i... See more
Away lived up to their warranty. We submitted a claim because the zipper lock broke when zipping the suitcase; we included a picture of the item. Away immediately acknowledged the problem and sent u... See more
Company details
Written by the company
Thoughtful standards for modern travel.
Contact info
503 Broadway 3rd Floor, 10012, New York, United States
- 888-428-2118
- help@awaytravel.com
- www.awaytravel.com
4.6
Excellent
2K reviews
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Very good customer service!
Very good customer service!! Quick response and solved the problem immediately. Will always recommend Away products!!
July 17, 2026
Great experience with customer service and warranty
The product comes with an excellent warranty coverage, and the customer service provided is highly responsive and attentive to inquiries and issues.
July 15, 2026
My bigger carry-on in Asphalt was a…
My bigger carry-on in Asphalt was a gift from my husband many years ago, and Away assisted in finding the needed information required to submit a claim. Both handles were broken and after submitting photos I received repair kits that allowed me to perform the repairs.
July 16, 2026
Luggage replacement
I have a few Away pieces, and any issue I’ve had has been resolved with promptness. I have a Medium Aluminum suitcase that had a compression side anchor point break or come apart. Hard to tell since it is underneath the lining. I took a couple of pictures, described the issue, and in a weeks time I have a replacement suitcase delivered to my door. Can’t beat that for customer satisfaction.
July 18, 2026
I have never seen a company who stands…
I have never seen a company who stands behind their product like Away - seamless warranty process.
July 21, 2026
Seamless quick warranty claim process
Seamless quick warranty claim process. Extremely satisfied.
July 22, 2026
Excellent service and replacement…
Excellent service and replacement suitcase came faster then expected without any extra hassle.
July 20, 2026
Got back to me right away
Got back to me right away. Was helpful in my return. Was very understanding.
July 23, 2026
Unprompted review
Excellent customer service!!!!!!!!!!!!
This is exactly why I bought this suitcase! Excellent customer service. A new bag was sent after ours was damaged. Couldn’t ask for a better experience. I will continue to buy from Away!
July 3, 2026
Claim process was extremely easy and…
Claim process was extremely easy and quickly processed.
I’m very pleased and impressed with how Away handled my claim. Thankful that I chose this company when purchasing my luggage.
July 17, 2026
Fantastic customer service and support
Fantastic customer service and support. Resolves my issue immediately and without hassle. This is what customer service should look like.
July 17, 2026
They were quick to resolve the issue…
They were quick to resolve the issue and their warranty was upheld.
July 17, 2026
Unprompted review
Quickly resolved claim and stood behind…
Quickly resolved claim and stood behind product with no hassle
July 24, 2026
Response to my warranty repair claim…
Response to my warranty repair claim was fast and responsive.
July 22, 2026
Away is so easy to work with
Away is so easy to work with. I needed a repair, sent photos, and received the repair within a couple of days. Great service - great product!!
July 16, 2026
My away bag had a tear in it
My away bag had a tear in it. The operator on the phone was so helpful and even found a receipt that was at least 7 years old. They sent me a new bag per the guarantee.
Thank you
July 18, 2026
Customer service is beyond fantastic
Customer service is beyond fantastic. Away stands by their products and are so easy to deal with!
July 15, 2026
You helped immediately and it was…
You helped immediately and it was effortless! Thank you for everything!
July 22, 2026
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