Awesome Books Reviews 25,159

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of books available, often highlighting the excellent value for money and reasonable prices, including attractive offers. Many consumers are consistently satisfied with the quality of both new and used books, often finding them in great condition. The delivery service is also highly regarded, with many people noting its speed and efficiency. However, some customers were not happy with their orders, citing issues such as books arriving in poor condition, with tears, holes, or even food stains. A few other people also felt that some orders were incomplete or experienced significant delays in delivery, despite paying for expedited shipping.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the excellent condition of both... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the condition of the... See more

Price

Customers had positive experiences with price, consistently praising the affordability and value. Many... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the easy ordering process, fast... See more

Based on these reviews

Rated 5 out of 5 stars

Awesome Books is a fantastic place for anyone who loves the feel of a real book. There’s nothing quite like the smell of the pages, the satisfaction of turning each one, or placing a bookmark before... See more

Company replied

Rated 5 out of 5 stars

I have ordered books a few times from Awesome Books, easily found the exact books I wanted, both for myself and as gifts for my sons, they were delivered in perfect condition and are now treasured boo... See more

Company replied

Rated 5 out of 5 stars

Really good website easy to navigate, vast selection of both new and used books covering many genres. Very good value for money and ordering and delivery were a breeze, have used this site a number o... See more

Company replied

Rated 5 out of 5 stars

The books are reasonably priced and I like the "buy 3 get 1 free" offer. Dispatch is very quick but unfortunately delivery depends on the French "snail mail" which is out of everyone's hands! Love sho... See more

Company replied


Company details

  1. Book Store
  2. Rare Book Store
  3. Used Book Store

Written by the company

Awesome Books was born from a love for books: to not see books thrown away when they can still be read and their stories shared. As a global retailer, we offer millions of books, both used and new, at great prices. You can choose to buy a new book or a second-hand one for even better value. Our online bookshop has a wide selection of books from different genres and authors, so you can easily find your new favourite read. We believe in the power of books to offer an escape, teach us new things, and inspire our imagination. When you buy a book from us, we donate a book to someone in need. Join us in our love for books and help spread the joy of reading to others.

We live for our customers...

Hassle free shopping

Our mission is to make buying from us a great experience and totally risk free. If you are not happy with your purchase for any reason, simply drop us an email at cs@awesomebooks.com and we will resolve your issue to your satisfaction. If you want to return an item for any reason, you are free to do so within 30 days of purchase. Simple as that!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
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Rated 5 out of 5 stars

I am always happy with the variety and…

I am always happy with the variety and description of books available and happy with my purchase experience

March 13, 2026
Awesome Books logo

Reply from Awesome Books

Hi Siobhán,

Thank you for your kind words! We're really pleased to hear that you're happy with the variety of books we offer and that your purchase experience met your expectations. It means a lot to know our efforts are making a difference.

We look forward to bringing you many more great reads!

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Very quick delivery and reasonable…

Very quick delivery and reasonable prices. Good quality used books.

March 21, 2026
Awesome Books logo

Reply from Awesome Books

Hi Irene,

Thank you for your lovely feedback! We're so glad to hear you were happy with the quick delivery, reasonable prices, and the quality of our used books. Your support means a lot to us.

We hope you enjoy your reads and look forward to serving you again soon!

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

On time

On time, I would buy hardback going forward but that's my eyes

January 5, 2026
Awesome Books logo

Reply from Awesome Books

Hi Len,

Thank you for your feedback! We're glad to hear your order arrived on time. We completely understand your preference for hardback books—they can definitely make reading more comfortable.

We appreciate your support and hope to see you again soon!

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Cheap

Cheap, good quality books with a wide selection. Delivery fast. No issues.

April 17, 2026
Awesome Books logo

Reply from Awesome Books

Hi Elise,

Thank you for your feedback! We're glad to hear you’re enjoying our wide selection of quality books at great prices, with fast delivery.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Amazing Service

I ordered a book on Wednesday, estimated delivery by Saturday, arrived Friday which was a day early. I only paid £3.66 for a Used book and that included postage. I was amazed when I received it because it looked Brand New.
Thanks to everyone for an absolutely amazing service.

April 17, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi Joan,

Thank you so much for your fantastic feedback! We're thrilled to hear your book arrived a day early and in like-new condition. It’s wonderful to know you’re happy with both the price and service. We truly appreciate your support!

Kind regards,
The AwesomeBooks team

Rated 1 out of 5 stars

Missing 100 pages

Missing 100 pages

March 25, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Dear Luisa,

We are reaching out in regards to the negative review we have received.

We sincerely apologise for the issues you experienced with your order, including the incorrect charge and the delay in delivery. We also understand your frustration in trying to get support, and we’re sorry for any inconvenience caused.

Please reach out to us directly at cs@awesomebooks.com so we can look into this and resolve the issue for you as quickly as possible.

Sincerely,
The AwesomeBooks Team

Rated 5 out of 5 stars

Highly delighted with awesome books ,

Highly delighted with awesome books ,
All of the books I received were like new.
I was gifting old favourites I will definitely use awesome books again soon

January 5, 2026
Awesome Books logo

Reply from Awesome Books

Hi Angela,

Thank you for your lovely feedback! We're delighted to hear your books arrived in like-new condition and made perfect gifts. We look forward to serving you again soon.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

quality as described

quality as described, quick delivery. will definitely order more from you

October 16, 2025
Awesome Books logo

Reply from Awesome Books

Hi Olga,

Thank you for your feedback! We're glad to hear everything matched the description and arrived quickly. We look forward to your next order.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Excellent website

Excellent website. I always use it to buy used books. The range is impressive, the price is competitive and quality is very good.

April 16, 2026
Awesome Books logo

Reply from Awesome Books

Hi Geoff,

Thank you for your great feedback! We're delighted to hear you enjoy our wide range, competitive prices, and quality when shopping for used books.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

They delivered exactly what was…

They delivered exactly what was described at a very good price will alays deal with them

April 1, 2026
Awesome Books logo

Reply from Awesome Books

Hi Roger,

Thank you for your feedback! We're glad to hear everything arrived as described at a great price. We appreciate your support and look forward to serving you again.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Always good

November 12, 2025
Awesome Books logo

Reply from Awesome Books

Hi Bridget,

Thank you for your feedback! We're glad to hear you've consistently had a good experience with us.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Great choices and great pricing..

Great choices and great pricing... would recommend from my experience

April 1, 2026
Awesome Books logo

Reply from Awesome Books

Hi Cliff,

Thank you for your feedback! We're glad you enjoyed our selection and pricing, and we really appreciate your recommendation.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

I’m very happy to be an Awesome…

I’m very happy to be an Awesome customer
All of my deliveries arrive on or before the date promised so that reassures me of their professionalism.
I have quite a wide collection of my favourite genres and the analogues make sure that my likes are properly catered for and even anticipated.
Awesome allows me to have an eclectic mix of my favourite books and I’m still discovering new genres to explore

Well done Awesome !

April 15, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi Coral,

Thank you for your lovely feedback! We're so pleased you're enjoying our reliable delivery and discovering new books along the way.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Book order

Easy ordering and decent delivery time.
Book in good condition- all fine.

March 23, 2026
Awesome Books logo

Reply from Awesome Books

Hi Glenn,

Thank you for your feedback! We're glad to hear you found ordering easy and that your book arrived in good condition.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Books on a budget - nothing not to like here!

Love this company for enabling people to read - a great service, wonderful price, never disappointed

April 2, 2026
Awesome Books logo

Reply from Awesome Books

Hi Christabel,

Thank you for your kind words! We're delighted to hear you love our service and great prices, and that we’ve never disappointed.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Efficient and on time

Efficient and on time

April 2, 2026
Awesome Books logo

Reply from Awesome Books

Hi Anthony,

Thank you for your kind feedback! We’re delighted to hear that you found our service efficient and that your order arrived right on time. Providing a smooth and reliable experience is something we always strive for, so it’s great to know we delivered on that for you.

We really appreciate your support and look forward to serving you again soon.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Quick and easy to order

Quick and easy to order. Good price. Delivery on time.

November 21, 2025
Awesome Books logo

Reply from Awesome Books

Hi Kevin,

Thank you for your great feedback! We’re so pleased to hear that you found the ordering process quick and easy, and that your order arrived on time.

It’s also wonderful to know you’re happy with our prices—we always aim to offer great value alongside reliable service.

We hope to see you again soon!

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

This site is my heaven

As a bibliophile this company is my kryptonite! Brilliant library stretching over all genres, prices very reasonable for both new & used books. Deliveries are prompt and charges are minimal.

March 24, 2026
Awesome Books logo

Reply from Awesome Books

Hi Jane,

Thank you so much for your kind words! We’re absolutely delighted to hear that you’re enjoying our range—being called a “heaven” for a bibliophile truly means a lot to us.

It’s great to know you’re happy with our selection, pricing, and delivery service. We work hard to make books accessible and affordable for everyone, so your feedback really makes our day.

We look forward to helping you discover many more great reads!

Kind regards,
The AwesomeBooks team

Rated 4 out of 5 stars

Disappointed with last order after…

Disappointed with last order after several orders with no complaints, the last order was a number of children's books bought as a gift one of these was in very poor condition,ripped etc , so couldn't gift. I am now wary of doing further orders or recommending to others.

April 3, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi Elaine,

Thank you for your feedback, and I’m really sorry to hear about your recent experience. We truly appreciate your continued support and are disappointed to learn that one of the children’s books arrived in such poor condition—especially as it was intended as a gift.

This is certainly not the standard we aim to provide. We’d really like to make this right for you. Please get in touch with us directly so we can arrange a replacement or refund as quickly as possible.

We completely understand your hesitation, but we hope this was an isolated issue and that we can restore your confidence in us. Your satisfaction is very important to us.

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

I am very satisfied with the service

I am very satisfied with the service. I had a quality issue with a product, and the Customer Service team responded quickly and resolved the problem. They are very efficient and professional.

April 14, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi Matteo,

Thank you so much for your kind feedback. We’re delighted to hear that you were satisfied with our service and that our Customer Service team was able to resolve your issue quickly and efficiently. Providing professional and reliable support is very important to us, so it’s great to know we met your expectations.

We truly appreciate you taking the time to share your experience, and we hope to serve you again soon.

Kind regards,
The AwesomeBooks team

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