Awesome Books Reviews 25,159

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of books available, often highlighting the excellent value for money and reasonable prices, including attractive offers. Many consumers are consistently satisfied with the quality of both new and used books, often finding them in great condition. The delivery service is also highly regarded, with many people noting its speed and efficiency. However, some customers were not happy with their orders, citing issues such as books arriving in poor condition, with tears, holes, or even food stains. A few other people also felt that some orders were incomplete or experienced significant delays in delivery, despite paying for expedited shipping.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the excellent condition of both... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the condition of the... See more

Price

Customers had positive experiences with price, consistently praising the affordability and value. Many... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the easy ordering process, fast... See more

Based on these reviews

Rated 5 out of 5 stars

Awesome Books is a fantastic place for anyone who loves the feel of a real book. There’s nothing quite like the smell of the pages, the satisfaction of turning each one, or placing a bookmark before... See more

Company replied

Rated 5 out of 5 stars

I have ordered books a few times from Awesome Books, easily found the exact books I wanted, both for myself and as gifts for my sons, they were delivered in perfect condition and are now treasured boo... See more

Company replied

Rated 5 out of 5 stars

Really good website easy to navigate, vast selection of both new and used books covering many genres. Very good value for money and ordering and delivery were a breeze, have used this site a number o... See more

Company replied

Rated 5 out of 5 stars

The books are reasonably priced and I like the "buy 3 get 1 free" offer. Dispatch is very quick but unfortunately delivery depends on the French "snail mail" which is out of everyone's hands! Love sho... See more

Company replied


Company details

  1. Book Store
  2. Rare Book Store
  3. Used Book Store

Written by the company

Awesome Books was born from a love for books: to not see books thrown away when they can still be read and their stories shared. As a global retailer, we offer millions of books, both used and new, at great prices. You can choose to buy a new book or a second-hand one for even better value. Our online bookshop has a wide selection of books from different genres and authors, so you can easily find your new favourite read. We believe in the power of books to offer an escape, teach us new things, and inspire our imagination. When you buy a book from us, we donate a book to someone in need. Join us in our love for books and help spread the joy of reading to others.

We live for our customers...

Hassle free shopping

Our mission is to make buying from us a great experience and totally risk free. If you are not happy with your purchase for any reason, simply drop us an email at cs@awesomebooks.com and we will resolve your issue to your satisfaction. If you want to return an item for any reason, you are free to do so within 30 days of purchase. Simple as that!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item exactly as described

Item exactly as described in the advertizing listing. It was sent to me in quite adequate packaging and consequently arrived in sound condition. Delivery was within the advertized delivery window. What review could I leave other than 5*****?

April 10, 2026
Awesome Books logo

Reply from Awesome Books

Hi Ed,

Thank you so much for your fantastic review! We're delighted to hear that your item matched the description perfectly, arrived in sound condition, and was delivered within the expected timeframe.

Your 5-star feedback truly means a lot to us, and we really appreciate your support.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Found books I had been looking for a long time. Great! I am yet to use their selling service, but seams good as well

April 13, 2025
Awesome Books logo

Reply from Awesome Books

Hi Ana,

Thank you for your great feedback! We're so pleased to hear that you found the books you’d been looking for and had a quick and easy experience with us.

We hope you have just as positive an experience if you decide to try our selling service too!

We really appreciate your support and look forward to serving you again soon.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Great selection of new & used books all…

Great selection of new & used books all at good prices, easy to order and delivery was quick

January 13, 2026
Awesome Books logo

Reply from Awesome Books

Hi Sue,

Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our wide selection of new and used books, found great prices, and had an easy ordering experience with quick delivery.

We truly appreciate your support and hope to serve you again soon.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Books, books, books.

I’ve ordered books from Awesome Books a few times now and I’m very happy with the service. It’s great to be able to find (if you’re lucky) that particular book you’re keen to read. Definitely recommend.

April 13, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi Amanda,

Thank you for your lovely feedback and for being a returning customer! We're so pleased to hear that you've been happy with our service and that you've been able to find those special books you’ve been looking for.

Your recommendation means a lot to us, and we truly appreciate your continued support.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Very good service

Very good service. Lovely books received in good condition

April 13, 2026
Awesome Books logo

Reply from Awesome Books

Hi Chris,

Thank you for your kind feedback! We're so pleased to hear that you received lovely books in good condition and had a positive experience with our service.

We truly appreciate your support and hope to serve you again soon.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

fast delivery

fast delivery, books always well packaged

October 3, 2025
Awesome Books logo

Reply from Awesome Books

Hi Mewa,

Thank you for your kind feedback! We're delighted to hear that your books consistently arrive quickly and well packaged.

We really appreciate your support and look forward to serving you again soon.

Kind regards,
The AwesomeBooks Team

Rated 1 out of 5 stars

Book Condition Not as Described but you have to pay for return postage

Bought a book described as "Very Good" via Abebooks and it was sent in a flimsy plastic bag offering no protection. On arrival the book had tears on the cover, a hole in the hardback and splits in the spine. Upon initiating a return I was amazed that they do not send a return postage label, you have to pay to return even if not as described!

March 11, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Dear Fred,

e are reaching out in regards to the recent review we have received from you.

Please accept our sincere apologies for your experience. We are very sorry to hear that the book you received did not match the described “Very Good” condition and that it arrived damaged due to insufficient packaging. We understand how disappointing and frustrating this must have been, especially when you expected a properly protected item.

We also apologise for the inconvenience caused during the returns process, particularly regarding the return postage. We understand your concerns and appreciate you bringing this to our attention.

To help us resolve this matter as quickly as possible, we kindly ask that you reach out to us directly at cs@awesomebooks.com with your order details. Our team will be more than happy to assist you further and ensure this issue is properly addressed.

Thank you for your feedback, and again, we sincerely apologise for the inconvenience caused.


Sincerely,
The AwesomeBooks Team

Rated 5 out of 5 stars

The Item was exactly as described and…

The Item was exactly as described and quickly delivered; it was also good value for money!!

April 7, 2026
Awesome Books logo

Reply from Awesome Books

Hi Gordon,

Thank you for your fantastic review! We're so pleased to hear that your item arrived quickly and matched the description perfectly. It’s great to know you felt it was good value for money as well.

We really appreciate your support and look forward to serving you again soon.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Very quick delivery from Awesome Books…

Very quick delivery from Awesome Books and always as described. Very good value with this company and the books are always in good condition.

February 12, 2026
Awesome Books logo

Reply from Awesome Books

Hi James,

Thank you for your kind feedback! We're delighted to hear that you consistently experience quick delivery and that your books always arrive as described and in good condition. It's wonderful to know you find great value with us.

We truly appreciate your continued support and look forward to serving you again soon.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Great prices on preloved books

Great prices on preloved books, great delivery

February 27, 2026
Awesome Books logo

Reply from Awesome Books

Hi Louise,

Thank you for your great feedback! We're really pleased to hear that you’re happy with our prices on pre-loved books and our delivery service.

We appreciate your support and hope to serve you again soon.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Excellent books in great condition even…

Excellent books in great condition even when used. Very quick delivery. First class I have used Awesomebooks a few times and they have never failed me. Brilliant and thank you.

April 12, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi Lyn,

Thank you so much for your wonderful review! We're delighted to hear that you've consistently received books in great condition and enjoyed our quick delivery service. It means a lot to know that we've never let you down.

We truly appreciate your continued support and kind words. Thank you for choosing us—we look forward to serving you again soon!

Kind regards,
The AwesomeBooks Team

Rated 3 out of 5 stars

I received the books quickly however…

I received the books quickly however there were a few minor issues such as the wrapping wasn't great therefore there was a gap displaying the book and one of the books was torn on the front cover and also someone had written their name on the first page and also there were yellow marks on the edges of the pages. I know that they are preused but I didn't expect they would be marked as well!

March 7, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Dear Alsion,

We hope this email finds you well.

Please accept our sincere apologies for your experience. While we are glad to hear that your books arrived quickly, we are very sorry that the condition and packaging did not meet your expectations. We understand how disappointing it must have been to receive items with damage to the cover, visible markings, and inadequate wrapping.

Although our books are pre-owned, they should still meet the described condition, and we regret that this was not the case with your order. Your feedback regarding both the packaging and quality is greatly appreciated and will be shared with our team to help improve our processes.

To allow us to look into this further and make things right for you, we kindly ask that you reach out to us directly at cs@awesomebooks.com with your order details. Our team will be happy to assist you further.

Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.

Sincerely,
The AwesomeBooks Team

Rated 5 out of 5 stars

Books arrived in good condition…

Books arrived in good condition quickly, I highly recommend Awesome Books

March 28, 2026
Awesome Books logo

Reply from Awesome Books

Hi John,

Thank you for your kind review! We're delighted to hear that your books arrived quickly and in good condition. Your recommendation truly means a lot to us.

We appreciate your support and look forward to serving you again soon.

Kind regards,
The AwesomeBooks Team

Rated 3 out of 5 stars

Warning - Royal Mail is used for delivery!!!

Have had 3 recent orders from Awesome books and I'm very pleased with the books BUT, due to the company using Royal Mail as their delivery agent, only 2 of these parcels arrived within AB's time frame and another order was even delivered to the wrong address (since this householder has gone away for a few days, I now have to wait for RM to retrieve the package and deliver it to the correct address).

April 11, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Dear Tracey,

We are reaching out in regards to the recent negative review we have received from you.

Firstly, we’re very glad to hear that you’re pleased with the books themselves, but we sincerely apologise for the issues you’ve experienced with delivery. We understand how frustrating delays and a parcel being delivered to the wrong address must be, especially when it is out of your control.

We truly regret the inconvenience this has caused and appreciate you bringing it to our attention.

To allow us to investigate this further and assist you, please reach out to us directly at cs@awesomebooks.com with your order details, and our team will be happy to help.
Sincerely,
The AwesomeBooks Team

Rated 5 out of 5 stars

Fast service

Fast service. Book securely packed. Quality as described. Good value.

April 11, 2026
Awesome Books logo

Reply from Awesome Books

Hi Mary,

Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the fast service, secure packaging, and the quality of your book. It’s great to know you found good value in your purchase as well.

We truly appreciate your support and hope to serve you again soon.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Easy to use online ordering fast…

Easy to use online ordering fast delivery good choice of books ..order received in USA really fast .book in great condition will use site again...

April 10, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi,

Thank you for your great feedback! We’re delighted to hear you found ordering easy, enjoyed our selection, and that your book arrived quickly in the USA in great condition.

We look forward to serving you again!

Kind regards,
The AwesomeBooks Team

Rated 1 out of 5 stars

Order cancelled without notification.

I placed an order for 2 books - received a message telling me the books had been despatched. Then a couple of days later got a message from Paypal saying my payment was being refunded. No communication from Awesomebooks about it - just no books. NOT an ideal transaction.

April 10, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Dear Bob,

We sincerely apologize for the experience you’ve had with your order. This is not the level of service we aim to provide, and we truly regret any frustration this has caused.

We have reached out to you via email with further details regarding your issue. Please check your inbox and reply at your earliest convenience—we are waiting for your response and are here to assist you.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Sincerely,
The AwesomeBooks Team

Rated 2 out of 5 stars

moist and smelly

Normally I am very satisfied, but I was disappointed this time because the state of the second hand book. It was meant to be "as new". However, I received very unpleasant smelling book, due to the moisture. Even the pages are wrinkled.

April 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Marieke,

We sincerely apologize for the experience you’ve had with your order. This is not the level of service we aim to provide, and we truly regret any frustration this has caused.

We have reached out to you via email with further details regarding your issue. Please check your inbox and reply at your earliest convenience—we are waiting for your response and are here to assist you.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Sincerely,
The AwesomeBooks Team

Rated 5 out of 5 stars

All received in good order good books

All received in good order good books

April 10, 2026
Awesome Books logo

Reply from Awesome Books

Hi Wendy,

Thank you for your feedback! We’re glad to hear everything arrived in good order and that you’re happy with the books.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

A very good shopping experience

I ordered a new book from the company and it arrived earlier than expected and was extremely well packaged in a strong cardboard envelope. The price was very reasonable and the delivery was free. I will be a returning customer.

April 9, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi Fiona,

Thank you for your wonderful feedback! We’re so pleased your book arrived earlier than expected and that you were happy with the packaging and price.

We really appreciate your support and look forward to welcoming you back again soon!

Kind regards,
The AwesomeBooks Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look