SMITHS SILENT SALESMAN HAS A WONDERFUL SELECTION OF GOODS THAT I REQUIRE FOR MY BUTCHERS. THE PRICEING IS MOSTLY COMPETETIVE BUT CAN BE A BIT OUT ON PACKAGEING.(HD BAGS AND VACUUM BAGS).ALL THE ITEM... See more
Smiths Silent Salesman
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See what reviewers are saying
We ordered some disposable serving platters, unfortunately they arrived a day too late for the purpose. We spoke to the sales team who very kindly arranged for the area rep to collect re-collect our p... See more
Went looking for a salmon slicing knife and was amazed at all the different tools on offer - bought more than initially intended. Great site though have to be careful when choosing payment method as m... See more
Ordered items on internet - no problem. Advised that there may be extra delivery at time of order but paid the total that came up without any additional price. Next day the salesman calls and advises... See more
Company details
Information provided by various external sources
A.W.Smith & Sons (Sundries) Ltd provide solutions to the all the food industry. From Sundries and Cleaning Supplies to Machinery and Fabrication.
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As with most companies, you give good service and then ruin it by sending surveys and follow up emails, not tomention spam. A purchase should not give you the right automatically to bombard us with em
Endless surveys!
You should not consider it a 'right' to bombard us with emails just because we happen to have purchased goods from you!
August 22, 2011
Unprompted review
Reply from Smiths Silent Salesman
Thank you for your comments. However, it is illegal to spam people and as such we as a company are totally spam compliant.
The Trust Pilot email requesting a review of your shopping experience is part of the order process and is only sent once.
Good range of products well priced.
My goods arrived prom promptly and staff were helpful.
August 22, 2011
Unprompted review
Pleased with Product and great service.
Really pleased with the product,and would recommend it. Just started a new business so was really pleased to find a company that sells everything we need. I did think the delivery charge was a bit too much.
August 8, 2011
Unprompted review
Very happy with the service.
It was very quick and efficient. Put an order on Friday, delivery on following Monday.
August 3, 2011
Unprompted review
customer service fantastic
Great service from the sales staff, pity about poor service from courier!
August 2, 2011
Unprompted review
Reply from Smiths Silent Salesman
Thank you for your review, you'll be happy to know that because of various issues with said courier as of 1st of August we have changed to a much better courier so we shouldn't have any problems.
Always on the ball
I was very impressed with the way your people dealt with me. My orders were sent out promptly. I look forward to dealing with you again soon.
July 27, 2011
Unprompted review
Great range of products at great prices
An easy to navigate web-site that is easy to use for a meat hobbiest.
July 11, 2011
Unprompted review
Excellent service, good web site, easy to use and quick turnaround.
The web site was easy to use. The search engine took me to the products I wanted. Easy payment and quick delivary. I will be using them again soon.
July 7, 2011
Unprompted review
They do what they say on the label
I placed my order with this company the product arrived on time and without problems. A bit expensive I thought but will use again
when I have looked at other suppliers prices.
Give them a try .
July 5, 2011
Unprompted review
Excellent service
Wanted a low cost item and was concerned about the £9 charge for delivery. I phoned and A W Smith agreed to sent it by 2nd class recorded for £2 something.
Ordered via their website with the £9 charge but added a note for staff to change the postage to that for 2nd class recorded.
No HTTPS on the A W Smith website so opted for cheque payment and sent this off right away. Item arrived very quickly.
Very pleased with excellent service.
July 3, 2011
Unprompted review
Good quality, well packed and delivered exceptionally quickly
I wanted a baking tray in stainless steel like nearly all roasting tins, not cheap tin trays that are almost use and throw away, nor the so-called non stick trays that just do not do what they say on the tin.
I found what I wanted here at Smiths, in a size that made best use of my oven, were easy to clean and will probably last a lifetime
June 27, 2011
Unprompted review
Excellent service
Thank you, very quick, efficient service, I will definitely use you again
June 24, 2011
Unprompted review
SILENTS IS GOLDEN
SMITHS SILENT SALESMAN HAS A WONDERFUL SELECTION OF GOODS THAT I REQUIRE FOR MY BUTCHERS. THE PRICEING IS MOSTLY COMPETETIVE BUT CAN BE A BIT OUT ON PACKAGEING.(HD BAGS AND VACUUM BAGS).ALL THE ITEMS I ORDER COME AS DESCRIBED AND WITH NO DAMAGES. NEVER ANY QUALITY ISSUES.
I WOULD USE MORE IF DELIVERY LEAD TIME WERE BETTER.
OVERALL A GOOD COMPANY.
June 20, 2011
Unprompted review
Excellent service, will use you again!!
When our order had not arrived as promised via courier I rang Smith's and they promptly dispatched it in one of their own vans.
It arrived about 2 hrs later, and considering we are about 130 miles from their office I have to congratulate them on their outstanding customer service.
June 20, 2011
Unprompted review
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