I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Achieved the objective. Expensive, very intrusive. At least a human being was on hand, other wise the score would be lower.
Company replied
Searched online for a car insurance quote. AXA stood out amongst the rest for its range of products, enabled you to tailor the cover to your needs, very competitive prices, allows free online changes... See more
Company replied
AXA made it easy. I always renew manually as I never trust the best quote to be sent on auto renewal. AXA were still the most competitive after going through the usual compare websites. FairPlay it ha... See more
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Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Travel Insurance Company
About AXA UK Car and Home
Written by the company
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteContact info
United Kingdom
- www.axa.co.uk
4.4
Excellent
30K reviews
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Nothing went wrong but I would like…
Nothing went wrong but I would like confirmation that the changes have happened maybe with an email stating the changes. What was before and the changes that have been made.
July 7, 2026
Reply from AXA UK Car and Home
Hi Abi
We appreciate your feedback and understand your desire for confirmation regarding changes.
We do send an email confirming the changes you have requested have been made. These can be viewed n your online account.
Lindsay
AXA Customer Service Team
Good price excellent see
Very easy to talk to someone and I am very happy with the price too. Satisfied customer.
July 6, 2026
Reply from AXA UK Car and Home
Hi.
We're delighted to hear that you found it easy to communicate with us and that you're happy with the price.
Thank you for your positive feedback!
Lindsay
AXA Customer Service Team
Wonderful services!
We bought business insurance with them in June, and I found it was very easy to fill the form. The price they offered was more reasonable, so I decided to go for them and I didn’t renew policy with somebody else. After that i bought my home insurance else well in July .from them.. They provided wonderful services.
July 3, 2026
Reply from AXA UK Car and Home
Hi.
Thank you for taking the time to share your positive experience.
We're delighted to hear that you have also taken out Home Insurance with us and found our forms easy to complete and our pricing competitive.
It's wonderful to know that you've received such great service.
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Colin.
We're so happy to hear that you found our team and the information provided helpful and clear.
Thank you for taking the time to share your positive feedback.
Lindsay
AXA Customer Service Team
The team was very helpful and conducted…
The team was very helpful and conducted themselves very professionally
July 8, 2026
Reply from AXA UK Car and Home
Hi Labhu.
We are so pleased to hear that our team was helpful and you were happy with the service.
Thank you for your feedback.
Lindsay
AXA Customer Service Team
Changing cars
The call was easy and straightforward and the cost to change vehicle was excellent
July 5, 2026
Reply from AXA UK Car and Home
Hi Philip,
Thanks for taking the time to leave us a review.
We're so pleased to hear that changing your vehicle was easy and straightforward and that you were happy with the price.
Lindsay
AXA Customer Service Team
everything was easy and when i had to…
everything was easy and when i had to call because I got confused all was sorted quickly and efficiently.
July 7, 2026
Reply from AXA UK Car and Home
Hello Pene,
Thanks for taking the time to leave us a review.
It's great to hear that everything was straightforward for you and that our team was able to quickly and efficiently resolve your query when you called.
Take care.
Nicola
AXA Customer Service Team
I had a very positive experience with…
I had a very positive experience with AXA Car Insurance. Getting a quote and purchasing my policy was simple, and the website was easy to navigate. Overall, I’m very satisfied with the service and would happily recommend AXA to others.
July 6, 2026
Reply from AXA UK Car and Home
Hello DanielA,
We love to see feedback like yours - thanks for letting us know.
It's great to hear you had such a positive experience with us!
Thanks for choosing us!
Nicola
AXA Customer Service Team
Conected to a very helpful member of…
Conected to a very helpful member of staff everything
dealt with easily.
July 3, 2026
Reply from AXA UK Car and Home
Hello Marion,
Thanks for taking the time to leave us a review.
It's great to hear that you connected with a helpful member of our staff and that everything was dealt with easily.
Take care.
Nicola
AXA Customer Service Team
Ridiculous and unfair amount to cancel…
Ridiculous and unfair amount to cancel policy when it was only less than 2 months old. It does not cost that much to make a system change
July 6, 2026
Reply from AXA UK Car and Home
Hello Aftab,
I'm sorry you're not happy with the service you've had so far.
We appreciate you sharing your concerns regarding the cancellation fee. We understand your frustration with the charges for a policy so new.
Once you go outside the 14-day cooling off period from the start of your policy the cancellation fee does apply.
Take care.
Nicola
AXA Customer Service Team
Reply from AXA UK Car and Home
Hello Patrick,
Thanks for taking the time to leave us a review.
It's great to hear that you found everything quick and easy.
Take care.
Nicola
AXA Customer Service Team
Excellent service allowing you to make…
Excellent service allowing you to make changes to your account in your personal portal without charge, really refreshing not to be charged for everything you do.
July 6, 2026
Reply from AXA UK Car and Home
Hello Gary,
We love to see feedback like yours - thanks for letting us know.
It's great to hear you found our service excellent and appreciate the flexibility to manage your account without additional charges.
Have a great day!
Nicola
AXA Customer Service Team
Reply from AXA UK Car and Home
Hello GD,
I'm sorry to hear you're not happy with the service you've had so far.
Please get in touch with us anytime to discuss any queries you may have, and we will help as best we can.
Take care.
Nicola
AXA Customer Service Team
AXA are super helpful.
AXA are super helpful and very much on the ball. Recently made a claim for my car and everyone I spoke with great. Thank you.
July 7, 2026
Reply from AXA UK Car and Home
Hello Martin,
We love to see feedback like yours - thanks for letting us know.
It's great to hear that our team was helpful and efficient during your recent car claim.
Take care.
Nicola
AXA Customer Service Team
Fabulous quote for home building and…
Fabulous quote for home building and contents insurance after my previous insurer doubled without reason.
July 3, 2026
Reply from AXA UK Car and Home
Hello Paul,
Thanks for leaving such a great review!
It's great to hear we could provide a great quote for your home and contents insurance, especially after your previous experience.
Thanks for choosing us!
Nicola
AXA Customer Service Team
Became far too expensive
I had been with AXA for many years for my car insurance but the price they quoted for this year went up astronomically from £324 last year to £419 this year they would not match my new price of £294 so I will not be renewing with them at least this year
July 6, 2026
Reply from AXA UK Car and Home
Hello Keith,
Thanks for taking the time to leave us a review.
I'm sorry to hear your renewal price increased this year.
We understand your disappointment with the price increase and your decision to seek alternative coverage.
We value your long-standing loyalty and are sorry to see you go.
Take care.
Nicola
AXA Customer Service Team
Very easy to renew my car insurance…
Very easy to renew my car insurance with a competitive price for my new car. All done online with easy navigation and clarity of the cover quoted.
July 10, 2026
Reply from AXA UK Car and Home
Hello Richard,
Thanks for taking the time to leave us a review.
It's great to hear that renewing your car insurance online was easy and that you found a competitive price for your new car.
Have a great day!
Nicola
AXA Customer Service Team
the experience was good gavin talked me…
the experience was good gavin talked me thought loan for my car
July 10, 2026
Reply from AXA UK Car and Home
Hello Lesley,
Thanks for taking the time to leave us a review.
We're so glad to hear that you had a good experience and that our team member was able to assist you thoroughly with your car cover.
Take care.
Nicola
AXA Customer Service Team
My claim was dealt with in a calm…
My claim was dealt with in a calm professional and rapid manner. The next steps were explained to me and I’ve been kept informed of the progress of my claim.
I would recommend Axa
July 6, 2026
Reply from AXA UK Car and Home
Hello Wendy,
We love to see feedback like yours - thanks for letting us know.
It's great to hear that your claim was handled professionally and efficiently.
It's great to know that the next steps were clear and that you were kept informed throughout the process.
Have a great day!
Nicola
AXA Customer Service Team
Hands down the best insurance company…
Hands down the best insurance company I’ve ever had. Best service, Best products, Best price (not cheapest but best overall)
June 10, 2026
Reply from AXA UK Car and Home
Hello Adam,
We love to see feedback like yours - thanks for letting us know.
We truly appreciate you recognizing our service, products, and overall value.
Have a great weekend!
Nicola
AXA Customer Service Team
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