AXA UK Car and Home Reviews

30,068

•

4.4

Insurance Agency

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Review summary

Created with AI, based on recent reviews

Looking at 3,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and helpful, efficient staff, noting clear communication. Many appreciate the user-friendly website and online portal for simple, quick policy management, quotes, and changes, often without administration fees. Reviewers generally find prices reasonable and competitive, offering good value, describing the overall process as smooth and straightforward. However, some customers noted concerns regarding price increases, with several reporting significant jumps in renewal quotes or finding cheaper options elsewhere. Additionally, a few people mentioned issues with customer service, including incorrect information, difficulty reaching support, or wasted time due to system problems.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting good coverage at a reasonable cost and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Website

Clients share positive opinions on website, with many reviewers finding it extremely easy to use and navigate... See more

Staff

Reviewers highlight positive aspects of staff, often praising their helpfulness and efficiency. Customers... See more

Reviews shaping this summary

I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more

Company replied

Achieved the objective. Expensive, very intrusive. At least a human being was on hand, other wise the score would be lower.

Company replied

Searched online for a car insurance quote. AXA stood out amongst the rest for its range of products, enabled you to tailor the cover to your needs, very competitive prices, allows free online changes... See more

Company replied

AXA made it easy. I always renew manually as I never trust the best quote to be sent on auto renewal. AXA were still the most competitive after going through the usual compare websites. FairPlay it ha... See more

Company replied

Company details

About AXA UK Car and Home

Written by the company

Welcome!

AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.

We believe that your insurer should make life easier whether you need to claim or not.

Get a quote

Contact info

United Kingdom
www.axa.co.uk

4.4

Excellent

30K reviews

5-star

4-star

3-star

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1-star

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2,948 reviews in the last 12 months

Very satisfied

July 3, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Vasil,

Thanks for leaving us a positive review and that you're satisfied with the service/policy provided.

Kennedy,
AXA Customer Service Team

Jul 3, 2026

June 29, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Aba,

Thanks for taking the time to leave us a positive review.

Kennedy,
AXA Customer Service Team

Jul 3, 2026

It was so easy to do the change over was so easy

It was so easy to do the change over and the staff was perfect

July 1, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello,

Thanks for taking the time to leave us a review. We love to see feedback like yours.

Kennedy,
AXA Customer Service Team

Jul 3, 2026

SO FAR SO GOOD

So far so good, easy to join. Decent price. Hopefully won’t have to get in touch till next year when negotiations take place.

June 29, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Dale,

Thank you for your positive feedback! We're delighted to hear that you found is easy to purchase a policy and the price was right for you.

Kennedy,
AXA Customer Service Team

Jul 3, 2026

Easy to deal with

Easy to deal with, great products, helpful and professional staff

June 29, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello,

Thanks for taking the time to leave us a good review and that you found our staff helpful and professional.

Kennedy,
AXA Customer Service Team

Jul 3, 2026

July 1, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Jacqueline,

We love to see feedback like yours - thanks for letting us know.

Kennedy,
AXA Customer Service Team

Jul 3, 2026

Cheaper than other companies with the…

Cheaper than other companies with the same or higher cover

July 1, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Clem,

Thanks for taking the time to leave us a review.

I'm glad to hear you found us cheaper than other insurers. Thanks for choosing us.

Kennedy,
AXA Customer Service Team

Updated Jul 3, 2026

Please rememberComplain about Axa

Please remember, those folk who are unhappy with Axa motor (or other) claims handling, that if you make a complaint to the Ombudsman - each time you do Axa have to pay the Ombudsman £650.00!

I had to raise 5 complaints with the Ombudsman and in due course Axa had to pay me personally some £900.00 in compensation for their incompetence - it was satisfying to know that they also had to pay the Ombudsmans fees costing them thousands more.

Complain, complain complain to the Ombudsman if you get terrible service, as I did, and perhaps their service (which I referred to the CEO of Axa without any improvement) might improve if they have to pay out thousands due to their incompetence as they did in my case.

I speak from 30 years experience in dealing with insurance claims at the highest level, as a Chartered Loss Adjuster, but even in my many years I have never seen such lack of care at every level as I did with Axa.
Ian F Cox
Axa wrote for more info to "address my concerns" - I replied to them but I have little interest in Axa dealing further, my main interest was to warn others of the unbelievable incompetence of Axa and to complain if necessary, even correspondence with their CEO about my complaints produced no improvement.
IanF Cox

October 16, 2025

Unprompted review

Reply from AXA UK Car and Home

Jul 3, 2026

Hello

I'm sorry to see that you're unhappy with the service you've received.

I've requested more information from you so that we can look in to this properly and raise your concerns.

We hope to hear from you soon,

Nicola
AXA Customer Service Team

Jul 2, 2026

Yes-excellent document delivered…

Yes-excellent document delivered promptly for my car insurance but please no more requests for self congratulations feedback Donald NEWIS AXA car insurance 3

June 30, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Donald,

Thanks for taking the time to leave us a review.

It's great to hear your car insurance documents were delivered promptly.

Take care.

Nicola
AXA Customer Service Team

Jul 2, 2026

Where do you start

Where do you start, I have to give them one star because thats the lowest score they have.
They have had my car for over 10 weeks since the 21st April and its still nowhere near being fixed.
The parts are on back order with an expected delivery of the 4th August and they send you an email saying good news were on track to have your car repaired by the 31st August which is another 9 weeks.
Don't bother complaining either as my complaint from 12th May where they say they will answer within 40 working days hasn’t even been assigned to anyone and its now the 1st July.
Im not sure if I would ever use them or recommend them even if they gave me free insurance.
Just waiting for the AI bot on here to say we’re sorry for your delay.
My complaint number is AXAMTC-890352

April 21, 2026

Unprompted review

Reply from AXA UK Car and Home

Updated Jul 2, 2026

Hi Gary

Thank you for leaving a review and I'm sorry that it's not been a positive experience. I've sent a request for more information so I can take a closer look into this for you.

Lesley
AXA Team

Jul 1, 2026

AXA provided all the things we wanted for our car insurance.…

AXA provided all the things we wanted for our car insurance to be renewed, at a price we thought was fair. AXA was a insurance name we recognised too.

July 1, 2026

Reply from AXA UK Car and Home

Jul 2, 2026

Hi Gwen,

We're delighted to hear that you found our car insurance renewal process met your expectations and that you were happy with the price. It's great to know that our brand recognition also played a positive role.

Lesley
AXA Customer Service Team

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