AXA UK Car and Home Reviews

30,066

•

4.4

Insurance Agency

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Review summary

Created with AI, based on recent reviews

Looking at 3,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and helpful, efficient staff, noting clear communication. Many appreciate the user-friendly website and online portal for simple, quick policy management, quotes, and changes, often without administration fees. Reviewers generally find prices reasonable and competitive, offering good value, describing the overall process as smooth and straightforward. However, some customers noted concerns regarding price increases, with several reporting significant jumps in renewal quotes or finding cheaper options elsewhere. Additionally, a few people mentioned issues with customer service, including incorrect information, difficulty reaching support, or wasted time due to system problems.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting good coverage at a reasonable cost and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Website

Clients share positive opinions on website, with many reviewers finding it extremely easy to use and navigate... See more

Staff

Reviewers highlight positive aspects of staff, often praising their helpfulness and efficiency. Customers... See more

Reviews shaping this summary

I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more

Company replied

Achieved the objective. Expensive, very intrusive. At least a human being was on hand, other wise the score would be lower.

Company replied

Searched online for a car insurance quote. AXA stood out amongst the rest for its range of products, enabled you to tailor the cover to your needs, very competitive prices, allows free online changes... See more

Company replied

AXA made it easy. I always renew manually as I never trust the best quote to be sent on auto renewal. AXA were still the most competitive after going through the usual compare websites. FairPlay it ha... See more

Company replied

Company details

About AXA UK Car and Home

Written by the company

Welcome!

AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.

We believe that your insurer should make life easier whether you need to claim or not.

Get a quote

Contact info

United Kingdom
www.axa.co.uk

4.4

Excellent

30K reviews

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
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May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Jul 3, 2026

Excellent service and extras at a very…

Excellent service and extras at a very reasonable price 👏

July 3, 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello Adam

We're so happy to hear you found our service excellent and that you're pleased with the value you received. Thank you for your great review.

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

Really hard to navigate and get the…

Really hard to navigate and get the right support when you need it.

July 3, 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello.

Thanks for taking the time to leave your review.

I'm sorry to hear about your experience. You can find all the contact details you need on your policy documents which you can access through your AXA Account.

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

change made easily

change made easily. had well informed instuctions easy to follow

June 30, 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello Chris

We are so pleased to hear that the instructions were easy to follow and that you found the process straightforward. Thank you for your review.

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

June 26, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Linda,

Thanks for taking the time to leave us a positive review!

Kennedy,
AXA Customer Service Team

Jul 3, 2026

Excellent rapport skills...felt he was…

Excellent rapport skills...felt he was in touch with me and my issue of adding a driver

June 29, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Shay,

I'm really pleased to see that you had a good experience when you called our Help Team.

Kennedy,
AXA Customer Service Team

Jul 3, 2026

Policy change to a new car handled very…

Policy change to a new car handled very efficiently..

June 26, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Richard,

I'm pleased to see that you found it easy to make a change of car. Congratulations on your new vehicle!

Kennedy,
AXA Customer Service Team

Jul 3, 2026

Everything was easy ,fast and…

Everything was easy ,fast and straightforward.

June 26, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Lee,

We love to see feedback like yours - thanks for letting us know and taking the time to leave a positive review.

Kennedy,
AXA Customer Service Team

Jul 3, 2026

Had great experience with long term…

Had great experience with long term businesses with axa and them customer service. Currently have 3x policies with them. Many thanks

June 26, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Bartek,

Thanks for taking the time to leave us a positive review. I'm happy to see that you have multiple policies with us and are happy with the service provided.

Kennedy,
AXA Customer Service Team

Jul 3, 2026

Satisfied

Very satisfied

July 3, 2026

Reply from AXA UK Car and Home

Jul 3, 2026

Hello Vasil,

Thanks for leaving us a positive review and that you're satisfied with the service/policy provided.

Kennedy,
AXA Customer Service Team

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