The whole system is insanely infuriating but I'm finally glad I got someone live to assist. I wish that process alone was easy to do but once I was able to connect with a rep, my issue was resolved q... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kiara P. was trying to get back to me as quick as possible. She went to the higher ups to resolve my issue. My issue has not been resolved yet, but I am confident in AXS and hope they will remedy th... See more
Casey K went out of his to assist in a matter that was caused by a reseller site that greatly raised the price of the tickets that we accidently purchased at 675% over the actual ticket price. Casey w... See more
Elizabeth D was so great to work with! She helped me upgrade my previously purchased tickets to the Grand Ole Opry! We are two 80 year old ladies from Texas who are trying to fulfill our bucket list!... See more
Company details
Written by the company
Official tickets and your source for live entertainment
Contact info
United States
- www.axs.com
4.4
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Donna was very helpful and thorough and…
Donna was very helpful and thorough and her demeanor was very pleasant and professional.
July 2, 2026
Unprompted review
Kyle was amazing so easy to work with…
Kyle was amazing so easy to work with !!! Kudos to him !!
July 2, 2026
Unprompted review
Kylie B was fast and very polite at…
Kylie B was fast and very polite at helping with my needs regardless of axs denying my request due to an emergency I appreciate his help
July 1, 2026
Unprompted review
I bought 2 tickets from ticketscenter
I bought 2 tickets from ticketscenter. Never got the tickets. They wanted me to load axs app. It will not load on my phone. Ticketscenter will not refund or resend tickets because they came from axs. Axs.com will not give me a refund or send the tickets t my phone. This is so wrong.
July 1, 2026
Unprompted review
Jersey was patient & worked through all…
Jersey was patient & worked through all of my questions & concerns. You would be well served to clone him many times over to improve your customer service.
July 1, 2026
Unprompted review
Good customer service experience
Ray was so determined to help me with my problem in customer service. He was professional and helpful and I appreciate his attention and time. His attitude was genuine and caring. I wish more customer service reps were like him.
July 1, 2026
Unprompted review
TERRIBLE experience!!!!!!!
TERRIBLE experience!!!!!!!! Trying to purchase with a pre sale code that will not work on AXS app. Have been on the chat/help 3 different times now and none of the agents have helped accomplish anything. Now can't even get back into my account because it's saying my log in information is wrong, even though it is the same information I've put in multiple times through this now going on 2+ hour ordeal. So ridiculous that this is what we have to go through now just to purchase tickets. Guess we just won't be going to this concert now unless we want to DRIVE to Las Vegas and purchase the tickets!
July 1, 2026
Unprompted review
App Failures Cost Me Money
App failed while trying to transfer or sell tickets, couldn’t send a screenshot to friends, etc. customer service was incredibly unhelpful and borderline rude. Would not recommend to anyone.
June 27, 2026
Unprompted review
AXS doesn't work via Xfinity
I have Xfinity as my ISP, but I wasn't able to log in after registering. The website told me to turn off my VPN, even though I'm not using one. I contacted support, and they said they website cannot work with Xfinity(???) and suggested that I use a cellular network instead to access their website.
June 30, 2026
Unprompted review
Helpful
Kevin W. Was very helpful and answered all my questions in a timely manner
June 30, 2026
Unprompted review
Tissa was super prompt and helpful with…
Tissa was super prompt and helpful with our issue! We got our tickets in 10 minutes no problem
June 30, 2026
Unprompted review
Ashley H was polite and efficient
Ashley H was polite and efficient. She handled my issue very quickly. Thanks Ashley H!
June 30, 2026
Unprompted review
Great customer service with Live Agents…
Great customer service with Live Agents Kiara and Jaylon. Honestly very fast and easy service and handled my issue with ease and comfort! Great company and if you have any issues or questions the live agents truly help.
June 29, 2026
Unprompted review
Super quick & easy solution
Super quick & easy solution! Phew I was so stressed. Wasn’t too hard to get to a human. I accidentally bought two overlapping entry-related perks & they were able to refund me because the purchases were on the same day.
June 29, 2026
Unprompted review
The agent was so helpful!
Samantha was a tremendous help in getting the tickets transferred to my daughter. They were patient and walked me through everything. Thank you!!
June 29, 2026
Unprompted review
Makayla was very helpful and understood…
Makayla was very helpful and understood exactly what I needed and took care of it easily.
June 29, 2026
Unprompted review
TURN OFF WIFI AND USE LTE
I couldnt access tickets and was getting frustrated but thankfully live chat customer support was available and able to help me get the tickets i wanted for the event.
Thank you Sherrell B. for helping me thru the process.
June 29, 2026
Unprompted review
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