The whole system is insanely infuriating but I'm finally glad I got someone live to assist. I wish that process alone was easy to do but once I was able to connect with a rep, my issue was resolved q... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kiara P. was trying to get back to me as quick as possible. She went to the higher ups to resolve my issue. My issue has not been resolved yet, but I am confident in AXS and hope they will remedy th... See more
Casey K went out of his to assist in a matter that was caused by a reseller site that greatly raised the price of the tickets that we accidently purchased at 675% over the actual ticket price. Casey w... See more
Elizabeth D was so great to work with! She helped me upgrade my previously purchased tickets to the Grand Ole Opry! We are two 80 year old ladies from Texas who are trying to fulfill our bucket list!... See more
Company details
Written by the company
Official tickets and your source for live entertainment
Contact info
United States
- www.axs.com
4.4
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Sherrell B was amazing!
Sherrell B was amazing. She answered all my questions efficiently and effectively as possible.
June 17, 2026
Unprompted review
Monae Lewis was kind
Monae Lewis was kind, efficient and super helpful! Hope I don’t have issues in the future but I hope I get them each time I do!!!
June 17, 2026
Unprompted review
Sherrel B Sucks
Sherrel B Sucks
She gave me wrong information. Told me my tickets refundable deadline was 07/2025 when the tickets for that show weren't even on sale yet at that time. Then I was I was trying to request more information from her and understand a potential miscommunication she disconnected me to the chat bot. Horrible Horibble customer service rep.
June 17, 2026
Unprompted review
Sarahi V was excellent and efficient
Sarahi V was excellent and efficient, even if they didn’t say banana to confirm they weren’t a bot 🍌 .
But in all seriousness they were great and did an amazing job. :3
June 16, 2026
Unprompted review
Ladaysia S is awesome!
Ladaysia S. was such a pleasure to work with. She was expedient, polite and took care of our issue.
June 16, 2026
Unprompted review
Elizabeth D was so great to work with
Elizabeth D was so great to work with! She helped me upgrade my previously purchased tickets to the Grand Ole Opry! We are two 80 year old ladies from Texas who are trying to fulfill our bucket list! I truly appreciate her expertise and help!
June 16, 2026
Unprompted review
Casey
Casey. K was extremely helpful and was very quick with helping me out.
June 16, 2026
Unprompted review
Thank you to Kyle B
Kyle was a beauty, I made a mistake ordering my tickets and he was able to help me out quickly and easily
June 16, 2026
Unprompted review
Kiara P
Kiara P. was great! She resolved my issues in a timely matter.
June 16, 2026
Unprompted review
No help at all
No help at all, actually so frustrating that you try and tell them your concerns and they still do nothing to help, and expect a good review. Absolutely ridiculous.
June 16, 2026
Unprompted review
AXS Failed to Notify Ticket Holder
Here’s a concise review you can post:
I am extremely disappointed with the lack of communication regarding the cancellation of Rod Stewart’s June 15 concert. We traveled to attend this event and never received any notification through AXS that the concert had been canceled.
In today’s digital age, there is no excuse for ticket holders not to receive an email, text message, app notification, or any other form of communication regarding such a significant change. Instead, we learned of the cancellation after making plans and spending time and money to attend.
The concert cancellation itself is understandable, as unforeseen circumstances happen. However, the complete lack of notification to ticket holders is unacceptable and reflects poorly on the customer experience. Better communication and customer service are needed to ensure attendees are informed promptly when events are canceled or rescheduled.
June 15, 2026
Unprompted review
Tasha C was very helpful
Tasha C was successful in helping me resolve a funds transfer issue that had been on-going for over a month.
June 15, 2026
Unprompted review
very helpful!
Walter checked every possible thing to ensure my already purchased tickets show in the app
June 15, 2026
Unprompted review
Kiara quickly helped me figure out the…
Kiara quickly helped me figure out the issue i had with logging in. She asked me clear and concise questions that allowed me to provide all necessary information up front to resolve mu issue.
June 15, 2026
Unprompted review
Maddie (may have misspelled it) was…
Maddie (may have misspelled it) was absolutely amazing in assisting me. When purchasing tickets, the app glitched and gave me the wrong section. I called 3 times and got her 2 of those times. After being really frustrated with my situation, my issue was resolved, and I appreciate her support in getting everything taken care of 🙂
June 14, 2026
Unprompted review
583004 Excellent support finding…
583004 Excellent support finding transferred tickets.
June 14, 2026
Unprompted review
Quick and effective
Quick and effective. Jaylon was great and quick to answer my questions.
June 13, 2026
Unprompted review
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