The whole system is insanely infuriating but I'm finally glad I got someone live to assist. I wish that process alone was easy to do but once I was able to connect with a rep, my issue was resolved q... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Kiara P. was trying to get back to me as quick as possible. She went to the higher ups to resolve my issue. My issue has not been resolved yet, but I am confident in AXS and hope they will remedy th... See more
Casey K went out of his to assist in a matter that was caused by a reseller site that greatly raised the price of the tickets that we accidently purchased at 675% over the actual ticket price. Casey w... See more
Elizabeth D was so great to work with! She helped me upgrade my previously purchased tickets to the Grand Ole Opry! We are two 80 year old ladies from Texas who are trying to fulfill our bucket list!... See more
Company details
Written by the company
Official tickets and your source for live entertainment
Contact info
United States
- www.axs.com
4.4
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Brenda made the process so easy
Brenda made the process so easy. She stayed calm and patient during the whole phone call. She was a very easy to talk to and handled everything quick and professionally.
June 18, 2026
Unprompted review
Stacy assisted me with my issue
Stacy assisted me with my issue. And hope to hear back soon.
June 18, 2026
Unprompted review
Great customer service
Kiara was a huge help and went above and beyond to resolve my problems! Customer service is amazing!
June 18, 2026
Unprompted review
Customer Service is a Sham
I've been trying for weeks to buy tickets for an event that I can only get to through AXS. Customer service emailed me a number and said if I called then a person could purchase them on my behalf over the phone. I did that and Amber said she would verbally walk me through what I've already done on my own twice. And when it didn't work AGAIN Amber said she couldn't do anymore to help AND SHE HUNG UP. How do you stay in business like this??
June 18, 2026
Unprompted review
10/10
Sherrell was quick to address my concerns and find the fastest solution. Everything was resolved quickly and im 100% satisfied
June 18, 2026
Unprompted review
Donna Rocks!
My first person who tried to help me was having a hard time understanding what was going on and then my WiFi cut out. Thankfully it did because Donna was such a huge help and caught on quickly.
June 18, 2026
Unprompted review
the lady who helped me was so kind and…
the lady who helped me was so kind and responded in a very timely manner! she was very helpful and got my issue resolved right away!
June 18, 2026
Unprompted review
Elizabeth D resolved my issue
Elizabeth D resolved my issue, found my missing tickets and got my accounts merged. Thank you
June 18, 2026
Unprompted review
I am consistently blocked by AXS bot…
I am consistently blocked by AXS bot blocker. I am a real person with limited IT knowledge. I have done every single suggestion to not be blocked by their blocker. I have spent about 6 hours trying to get this resolved so that I can have a chance to buy tickets to an event that my daughter really wants to go to. I already missed out on the presale due to my account not working. Every day I enter a "Live Chat" with AXS to try and resolve my issue. The first day they said they would do a hard reset on my account and make sure that my IP address was not blocked. I waited over 24 hours before trying to buy tickets. Still blocked. I had another chat. They opened a ticket and told me to wait at least an hour. I waited almost 24 hours. Still same issue in not being able to buy tickets to any event. I entered another chat on day 3. They said they would open a ticket and basically hung up on me. There has been no solution to my issue and I am now limited to only going to concerts that sell tickets NOT through AXS.
June 18, 2026
Unprompted review
Ashley H the GOAT!!
I was helped by Ashley H, she was quick and helpful and did a great job in identifying my issue and how to assist me! I was nervous that there wasn’t any number to call, but chatting with Ashley over text made me feel better because of how efficient and professional she was. Thank you guys for helping me out!!
June 18, 2026
Unprompted review
Kiara P was awesome!
Kiara P. was super helpful! I purchased tickets through a reseller, and even after transfer they did not appear in my AXS app, which was set up correctly. Kiara helped get my account refreshed, I logged out and back in and they were there. Quick and easy after an ongoing customer service nightmare with the big ticket hub!
June 18, 2026
Unprompted review
Samantha M via live chat was great
Samantha M via live chat was great. Helped clarify all my question and very kind. The two times I have used the live chat via AXS has been great!
June 18, 2026
Unprompted review
Jerzy was extremely helpful
Jerzy was extremely helpful when I purchased accessible seats incorrectly. The Fiddlers Green website was confusing and he helped me secure more appropriate seats since I purchased insurance from your site. Very professional and very nice. He went out of his way to help me.
June 17, 2026
Unprompted review
Kevin is a great!
Kevin helped me with clear, concise instructions. My tickets and app updated very easily. Thanks Kevin!
June 17, 2026
Unprompted review
Great experience
Great experience. Ladaysia was a great help and I had all my issues squared away.
June 17, 2026
Unprompted review
Top tier customer service
Direct, efficient, and clear. Helped me quickly and resolved the issue I called for!
June 17, 2026
Unprompted review
Very helpful and handled my needs…
Very helpful and handled my needs expertly
June 17, 2026
Unprompted review
Did not help me
Did not help me. I got charged twice on this payment plan for coachella not third party and she just left the chat without helping me.
June 17, 2026
Unprompted review
Sherrell B was amazing!
Sherrell B was amazing. She answered all my questions efficiently and effectively as possible.
June 17, 2026
Unprompted review
Monae Lewis was kind
Monae Lewis was kind, efficient and super helpful! Hope I don’t have issues in the future but I hope I get them each time I do!!!
June 17, 2026
Unprompted review
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