AXS USA Reviews 

Makayla J was amazing at helping me locate my tickets! She was very professional and patient with me!

Bought tickets to a Marshall Tucker Band concert in Royal Oak, MI. A week later, the concert is postponed indefinitely. Months go by, and AXS still hasn't rescheduled or refunded ticket money. Now they don't even acknowledge customers who bought tickets. Sent several messages to the company, never heard back from them until I contacted my credit card company for a refund. Then AXS contacts me and asks if I'm happy with their customer service! Lol. They suck

Crystal was very polite and helpful with all the questions I had.. I really appreciated her help.. Hopefully my problem gets fixed.. thank u

They kindly solved my seat problem. Thanks!

I received great help from Ladaysia S via the live support chat.

Incredible unhelpful - my phone glitched out & I accidentally purchased 2 tickets for the wrong date. Pressed cancel immediately & purchased 6 tickets for the night before the correct date & no solution was provided. So now I have 2 tickets that I have nothing I can do with even though I cancelled 1 min & submitted a help request

Abigail resolved my issue expeditiously and without the headache I was worried it was going to be. Thank you Abigail!

Ashley H was able to help me with my refund process. I have been chatting with other agents, no one would help. Ashley H did an exceptional job. Thank you so much!

McKayla J was fabulous in helping fix a problem with our seats! She went above and assisted with kindness and speed! Thank you!

Abigail C did a great job helping me find a solution to a transferred ticket issue. She was patient and timely with her responses.

I was trying to buy wheelchair accessible seats online. They didn’t give the option. I contacted them online and they as told I needed to prove my name by giving a copy of birth certificate etc. i wasn’t helped at all and they disconnected

10/10 service. I was so anxious I was not going to be able to access my tickets due to an error I made when checking out. Sean was so calm and made me feel at ease. He resolved my issue within a matter of minutes.

Tasha was great. I feel like she listened to my question and helped to get it resolved. I only gave 4 stars not based on Tasha's help, but I don't know if I will be able to exchange my tickets for ADA tickets

Awesome person. Sarahi was super helpful and quick to resolve my issue with selling my tickets. I was having issues with time zones and she helped reset my account to fix my ticket issues. Thanks again.

Kyle B. did an amazing job helping me with my ticket exchange. the best support ever

Tried to get tickets for a big event and their system kept flagging me as a bot no matter what I tried. After trying all of the steps presented I contacted support as per their suggestion. I gave them the supporting info and still had issues trying to get in. Eventually they said they put a ticket aside for me and to try again in an hour and closed the chat on me before I could ask any other questions. No ticket was put aside, my issue was not solved and now I missed the opportunity to buy GA tickets for a really important show to me. Sure I could shell out 2.5x the price but I do not have that kind of money. I also fear trying to get any future tickets because this is the 2nd concert this has happened to me.

Donna was incredibly helpful and made the whole process incredibly easy.

Kiara P. was trying to get back to me as quick as possible. She went to the higher ups to resolve my issue. My issue has not been resolved yet, but I am confident in AXS and hope they will remedy this horrible situation I was in.

CAN NEVER GET IN TO BUY TICKETS. THEY PRIORITIZE SCALPERS. THEY MAKE A PERCENTAGE OF MONEY OFF OF RESALE TICKETS. WHEN TALKING TO CUSTOMER SUPPORT THEY JUST DROP YOUR CHAT IF YOURE FRUSTRATED. TAKE EXTREMELY LONG TO RESPOND. TELL YOU THAT YOURE NOT THEIR PRIORITY. MAKE YOU WAIT IN A QUE TO TALK TO A REP, BUT THEY ARENT FOCUSSED ON JUST YOU. WHEN REFRESHING PAGES FOR TICKETS IT JUST TURNS YOU INTO A BOT. THOUGH IT SAYS TRY AGAIN. THIS ALL SUCKS.