The whole system is insanely infuriating but I'm finally glad I got someone live to assist. I wish that process alone was easy to do but once I was able to connect with a rep, my issue was resolved q... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kiara P. was trying to get back to me as quick as possible. She went to the higher ups to resolve my issue. My issue has not been resolved yet, but I am confident in AXS and hope they will remedy th... See more
Casey K went out of his to assist in a matter that was caused by a reseller site that greatly raised the price of the tickets that we accidently purchased at 675% over the actual ticket price. Casey w... See more
Elizabeth D was so great to work with! She helped me upgrade my previously purchased tickets to the Grand Ole Opry! We are two 80 year old ladies from Texas who are trying to fulfill our bucket list!... See more
Company details
Written by the company
Official tickets and your source for live entertainment
Contact info
United States
- www.axs.com
4.4
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good service
I made a silly mistake when buying a ticket and the support helped me out quickly. Thank you!
June 23, 2026
Unprompted review
I've been attempting to purchase…
I've been attempting to purchase tickets for a few days now, however the purchase step fails constantly. I reached out to live agent support and there is a firewall issue which will take 48 hours to resolve. This is the worst customer experience, Ticketmaster and SeatGeek are so easy to purchase tickets from. AXS needs to fire their cyber and digital teams. While I wait, ticket prices are increasing, AXS should at least provide an alternate method to book tickets if their online system is not working. The live agent is also unable to escalate my issue - terrible customer service!!!
June 22, 2026
Unprompted review
Jermica was an amazing help
Jermica was an amazing help, very efficient in resolving my issue.
June 23, 2026
Unprompted review
I had a request to make a change and I…
I had a request to make a change and I got taken care of asap. No problem whatsoever.
June 23, 2026
Unprompted review
Stacy was amazing to speak with
Stacy was amazing to speak with. Very understanding and friendly. Great assist to your team. Thank you Stacy.
June 23, 2026
Unprompted review
Ashley H - Thank you for making my day!
Ashley H. was able to help me merge my accounts and access my ticket for tonight. She was understanding and quick in assisting me - faster than calling which is very efficient. Customer service was quick and efficient!
June 23, 2026
Unprompted review
Alex B
Alex B. Was very helpful and submitted a ticket for me to help fix my issue.
June 23, 2026
Unprompted review
Today she was able to help me solve the…
Today she was able to help me solve the problem I have. She is very kind.
June 23, 2026
Unprompted review
Excellent assitance
Easy, quick and solved the problem 👍🏻
Ashley was very helpful.
June 23, 2026
Unprompted review
Extremely patient and helpful
Extremely patient and helpful, thank you!
June 22, 2026
Unprompted review
My issue was resolved in a timely…
My issue was resolved in a timely manner, agent was professional and knowledgeable.
June 22, 2026
Unprompted review
Quick Answer and easy-to-use
Very easy to understand and follow instructions
June 22, 2026
Unprompted review
I just dealt with Makayla J
I just dealt with Makayla J. on an live chat. She was very detailed, prompt, and professional in the process. Everything was done quickly. Thank you very much for you help and patience Makayla.
June 22, 2026
Unprompted review
Kiara P was very clear in her help and…
Kiara P was very clear in her help and assuaged my concerns.
June 22, 2026
Unprompted review
Eldin for the win!
Eldin understood my concern and quickly worked to resolve my issue. Previously, I worked with Stacy and she did not make the effort to understand or resolve my issue. Eldin really turned my day around! Thank you Eldin!
June 22, 2026
Unprompted review
AXS tickers via ticket fulfillment is…
AXS tickers via ticket fulfillment is scam. I never received my tickets nor a refund for my purchase of $372. I disputed my claim and they lied and said the service was provided. I warn you be careful of this company I the email proving the tickets were cancelled by AXS .. also.
June 3, 2026
Unprompted review
I am trying to receive a refund for a…
I am trying to receive a refund for a rescheduled concert one year and three months. You are making it impossible, what you do should be illegal.
June 22, 2026
Unprompted review
Samantha
Samantha, went over every possible scenario to help me solve my issue. She did not give up like a previous agent did, but solved the problem for me.
June 22, 2026
Unprompted review
Give my hair a natural-looking color…
Give my hair a natural-looking color scheme inspired by the flag of the country represented by the team I support. Keep the colors subtle and realistic. If the team, country, or image is not provided, ask for clarification first.
May 14, 2026
Unprompted review
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