Azerty Reviews 

7,756
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I cannot recommend Azerty. I placed an order, paid for it, and the item was shipped. However, while the package was already on its way, the seller cancelled the order, recalled the shipment,... See more

Rated 2 out of 5 stars

It's holiday time, had an idea to upgrade PC, new (psu,gpu,rams mobo fans etc... all the parts were in stock, delivery promised on next day, got tracking number, and a delivery between 8:30 to 21:3... See more

Rated 5 out of 5 stars

Delivery time was insanly fast, i ordered after 11pm, and the website said that it would take 2- working days, but the next day at 11AM (12hours later) the oackage got delivered. I ordered everyt... See more

Rated 5 out of 5 stars

Great advice and services. Not the first PC I got from Azerty, also parts but always knowledgeable and friendly help. Coffee is good and also supernice customer service area (with a very clean toile... See more

Company details

  1. Computer Store
  2. Software Company

Written by the company

Azerty is dé ‘one-stop-shop’ voor IT-experts met een uitgebreid en actueel assortiment van 1 miljoen producten in een overzichtelijke webshop met de nieuwste technologie, maximale fulfilment en razendsnelle levering tegen een goede prijs. Daarnaast is Azerty ook specialist in ‘maatwerk-assemblage’ van IT-hardware.


Contact info

3.5

Average

TrustScore 3.5 out of 5

8K reviews

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No recent history of asking for reviews

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3.5

All reviews

(7,756)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

RTX 3090 exists!

After ordering my rtx 3090 from Megekko first and computeruniverse after (still waiting for 1580 euro back through PayPal)... I didn't receive anything, I thought that this NVIDIA Card was just a legend... Then I ordered it from Azerty.nl, one of the 2 in stock, in one day I received it!!!
Finally a serious company.
Lesson learnt: always check trustpilot before buying online from a shop you don't know.

November 12, 2020
Unprompted review
Rated 5 out of 5 stars

Corsair T3 chair

Not able to find Corsair T3 in grey anywhere else in Europe. Processing time on Azerty said 6-10 weeks, oh well might as well try.

Their customer service was updating me constantly on the ETA of the order, at it took 4 weeks to arrive in their warehouse and delivered to my door the next day.

Real example of how to retain customer base - my next big order is being placed here, top quality and great customer care.

Thank you Azerty!

November 2, 2020
Unprompted review
Rated 5 out of 5 stars

Bought a high-end prebuilt PC

Bought a high-end prebuilt PC. It worked flawlessly and was very well built and assembled. Customer service was also very easy to reach and very helpful when i had questions. Great experience!

October 16, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Easy ordering. Product arrived as expected. Excellent packaging, fast shipping, good tracking. Highly recommended. Will order again soon!

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

Good overal experience!

Very good prices, fast delivery, friendly staff. My overall experience with them was good. I strongly recommend this company for computer parts.

September 28, 2020
Unprompted review
Rated 4 out of 5 stars

First order with Azerty and…

This was my first order with Azerty and my experience has been good. I ordered two devices who where flagged on stock with supplier and a 2-3 day delivery time. This was spot on and the devices got delivered quickly. One remark, I find the website slightly unclear. Searching for devices is not always showing it. One type device (Asus XT8 Zen WiFi) is called in various ways but all same model. Overall, happy with Azerty and be returning customer.

September 21, 2020
Unprompted review
Rated 1 out of 5 stars

poor customer service and communication

Pre ordered a product wich not only didn't arrive , their customer service gave me no valid reason as to why my preordered product wasn't sent to me once it was available. Now I paid 800 euro for a product that I didn't recieve and of wich they cant even give me a date of when I'll actually recieve it.

September 18, 2020
Unprompted review
Azerty logo

Reply from Azerty

Good afternoon, thank you for the review.

We understand that this situation is inconvenient.

The product discussed here, could be ordered on the day of the release. However, only a small stock became available on that day. At the moment it is indeed still unknown when the new stock will be delivered unfortunately. If we had the right information available, we would of course have communicated this with you. We use the first in first serve method and hopefully we can provide our customers with the ordered product as soon as possible.

I’ve you’ve got any questions regarding this message please don’t hesitate to ask, and you can send us an e-mail to feedback@azerty.nl.

Kind regards,

Matthijs

Rated 1 out of 5 stars

Waiting 5 months for a motherboard

DONT ORDER AT AZERTY

This is why;
I bought some computer components back in november 2019 to build my own pc.

For some unknown reason, my motherboard burned itself. That was back in march (so the pc worked perfectly for 4 months). So i got in contact with azerty, which immediately said it was my own fault. Probably wouldnt get a new one, so needed to hope it could be repaired by the manufacturing company.

So this was the first dissapointment.

And now, 5 months later, on august 29, I finally received my motherboard. Turned out they just sent me a knew one. For me personally, i think this is ludicrous. Why did it take this long? Couldnt you just sent a new one immediately? I can understand it taking this long if your repairing the broken one, but if you swnt a knew one...

If this was my company, i would sincerely apologize for the long waiting time. And probably would give a little compensation. Doesnt need to be expensive, but at least show you care and try to understand (especially during covid-19, when having a working computer at home matters).

This company is so bad with the customer support, and so unfriendly. I would highly recommend everybody to chose another website for ordering your computer componenents.

A very dissapointed customer

Edit;
That's still no excuse for 5 months of waiting. Even i could see that they couldnt repair the burning damage. So instead of immediately sending a new motherboard (then you could deal with the manufacturer afterwards), you guys wait 5 months and then sent a new one. There is zero responisbility in this proces... That is inexcusable in my opinion.

August 31, 2020
Unprompted review
Azerty logo

Reply from Azerty

Good Afternoon Mats,
First of all, our apologies for the delay that was present.
We have discussed the situation with you by mail.
Given the burn marks, we had to send the motherboard to the manufacturer to be examined.
They eventually have swapped the product for a new model, what normally isn't the case.
Also due to the delay in circumstances associated with the Covid-19 the time it did take for us to receive the motherboard is longer then normal.

Kind regards,
Michiel

Rated 2 out of 5 stars

Extremely long delivery and poor…

Extremely long delivery and poor service.

The webshop supplies a great number of products at nice prices. However, the delivery time is exclusive long. In addition, all the service is in Dutch without even an option for English.
I have ordered the product on Tuesday evening and still have not received it (Saturday). For those who need fast delivery and nice service, I can recommend bol.com or MediaMarkt they will deliver your item in less than 24 hours.

August 30, 2020
Unprompted review
Azerty logo

Reply from Azerty


Good morning David,

Thank you for your feedback. We can improve our services through feedback.

Unfortunately we can't retrieve your order information. Would you be so kind as to email your order details to customerservice@azerty.nl, so that we can find what the situation was on the order.

Sincerely,

Michiel

Rated 5 out of 5 stars

Great service, Great Price

Great service, very quick, all products were best price I could locate when comparing with other online retailers, very good service, very fast, a pleasure and will sure order with them again for next PC build or upgrading of components.

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

Your one stop PC shop! :-)

5/5 Stars - Price
5/5 - Service
5/5 - Delivery
4/5 - Website design

Fantastic online retailer that is very well priced with super quick delivery.

++Update
Recently purchased a Ryzen 5000 series CPU, once again amazing service even though i had to wait little. Azerty kept me informed and delivery was perfect.

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service team

Azerty customer service has been top notch. For every order I have placed they have replied quickly and concisely to accommodate my needs. Usually changes in my orders before they are shipped out and they are able to do this without any hassle. Very straight forward to deal with. I have much confidence in their customer service.

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Top service

Must honestly say, Top service. Azerty clearly indicated that my order may be delayed due to corona measures and the large amount of postNL traffic may take a little longer for my package to arrive, but it arrived just in time. I ordered some PC case Fans and cables.

Perfect delivery
10/10 would order again

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and customer support

- Straight forward experience
- Wanted to change a component before the shipping and they did it really fast and without affecting the delivering date
- Packaging was perfect
- Definitely will be back to buy more stuff and would recommend it to other people

July 25, 2020
Unprompted review

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