Azerty Reviews 

7,756
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I cannot recommend Azerty. I placed an order, paid for it, and the item was shipped. However, while the package was already on its way, the seller cancelled the order, recalled the shipment,... See more

Rated 2 out of 5 stars

It's holiday time, had an idea to upgrade PC, new (psu,gpu,rams mobo fans etc... all the parts were in stock, delivery promised on next day, got tracking number, and a delivery between 8:30 to 21:3... See more

Rated 5 out of 5 stars

Delivery time was insanly fast, i ordered after 11pm, and the website said that it would take 2- working days, but the next day at 11AM (12hours later) the oackage got delivered. I ordered everyt... See more

Rated 5 out of 5 stars

Great advice and services. Not the first PC I got from Azerty, also parts but always knowledgeable and friendly help. Coffee is good and also supernice customer service area (with a very clean toile... See more

Company details

  1. Computer Store
  2. Software Company

Written by the company

Azerty is dé ‘one-stop-shop’ voor IT-experts met een uitgebreid en actueel assortiment van 1 miljoen producten in een overzichtelijke webshop met de nieuwste technologie, maximale fulfilment en razendsnelle levering tegen een goede prijs. Daarnaast is Azerty ook specialist in ‘maatwerk-assemblage’ van IT-hardware.


Contact info

3.5

Average

TrustScore 3.5 out of 5

8K reviews

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3.5

All reviews

(7,756)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast seller

Very fast seller. Order delivered the day after, as promised. Price was good, considering this awful time for PC components.
Surely a store to take into account when you are looking for PC components.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Job

Amazing Job!

I've ordered a Graphic video card 3070 at an honest price, where even the stock house make pay the customer overpriced because of scalpers hyperinflated prices, they were transparent about the longer times for them of delivery about the covid/market situation, and even delivered outside the Netherlands for a little fee, called em and a Kind woman as answered and tried her best in speaking english and everything as gone well.

In one word "Amazing job"

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service!

I ordered a monitor on Bol.com, and the seller was azerty. The monitor is great and the service of azerty is even better. Clear information and good delivery times. It said it would arrive on wednesday, but it arrived 2 days earlier (the day after I ordered). I would very much recommend ordering whatever you want to order on this site. 10/10 would order again!

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Top Service!

Easy ordering, Good choices, Next day delivery, well packed for safe transport ! Well done guys!

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Top Class Service

Placed an order in November for an almost full new PC. Unfortunately due to the new Ryzen processor delays i had to wait but this was no fault of Azerty's. I made a few modifications to the order during the wait and they promptly amended the items. As usual they were great and built the parts i asked for. I always use them and will continue using them in the future.

January 3, 2021
Unprompted review
Rated 1 out of 5 stars

They have the money, but no response, dont pick up the phone.

My company does 3d work for architects. We urgently needed a powerful laptop for an urgent project which we ordered with Azerty. The indicated delivery was 2-3 days. That was 10 days ago and they do not answer the phone or respond to email. I cannot even cancel the order. They have our money and simply do not reply to any form of contact.

As with all such dropship companies, they will paste a standard reply here ("Please supply order number. We get the indicated delivery from our suppliers, blah blah, not our fault"). It is a typical scam to get customers to buy from them vs others who are honest about delivery times. We fell for it :(

It seems likely that they pad review sites with 1000's of fake reviews (also a common trick). STAY AWAY!

NOTE: You can take the time to reply with a standard copy/paste response, but they cant actually answer phone or email. You then ask me to mail, but I have 3x already with no reply & you dont answer the phone. You only reply to public reviews that others can see...

December 29, 2020
Unprompted review
Azerty logo

Reply from Azerty

Good afternoon,

Thank you for your review!

We're sorry to hear that you are not satisfied with our delivery times.

On our website we work with expected delivery times, if a product isn't in stock at our own warehouse, because we are dependent on the delivery of our suppliers.
Of course we do our utmost to get the ordered product to you as soon as possible.

Trying to attract new customers by showing unvalid information is out of the question, that's not the way we serve our customers and we are always transparent towards our customers.
I would like to emphasize that these reviews are based on our customers own and honest opinion.
Your accusation according to artificially inflating our reviews is complete nonsense.

Would you be so kind to provide me with a customer number / order number, so I can assess the situation?

This can be send by e-mail to feedback@azerty.nl.

Kind regards,

Matthijs

Rated 5 out of 5 stars

Top diens

As a South African expat living in the Netherlands, I have been looking for a quality personal online PC component store. Friendly staff, fast service in difficult times, and excellent service all around. I have no need to look further than Azerty. Thanks!

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

Very fast, realiable and best priced products

Last week I bought Jabra headphones through Azerty. This was my first time ordering through Azerty and I was surprised by its cheap price and fast service. Cannot complain in any aspect. Also my headphones were very well packaged in air bags, overall very happy and would definitely recommend it due to its competitive prices!

December 8, 2020
Unprompted review
Rated 2 out of 5 stars

Pretty suspicious, but not outright scamming.

Webstore feels like they cheat a little bit to get customers on launch day of new product...

To elaborate: I bought a Ryzen 5900x from their web store on the release date while they were in stock, and even after placing my order it was still in stock, yet i didn't receive one from the first batch. Additionally, this store was not my first choice, as their prices were marked up to 590 eur, just under 30 euro above msrp, not a deal breaker, and since their website still showed them in stock i bought from them, only to then find out they weren't in stock...

When i say cheat i mean specifically it seems they are doing things that no one can ever prove they did on purpose to get customers, like what it seems happened on release date:

They say the item is available on their website (for slightly more than everywhere else, but at least it's available right?!) and even after buying it you get given a confirmation and they say they'll ship it asap. They then manually change the product to 'pre order' (as in it's not available for shipping right now because it's sold out) about an hour or two after the launch. This gives them lots of orders from people like me, who think it's still in stock and so buy in, even if it's 10-20 euro more expensive here (it's a 590 euro product, so it's not much difference). Lastly, after having bought in, they then don't offer any way to see what number you are in queue "so we don't give false hopes" they say. I can tell you that's not why-- They don't give a number in queue because that way, even though you bought in 1 hour after the release (when it still said in stock) you won't know what number in queue you are, so you don't want to cancel the order and go in queue somewhere cheaper (you'll have to wait anyway, might as well wait somewhere cheaper, but you don't wanna leave the queue because what if you're almost at the front of the line??).

So this is all baseless accusations, but the thing that set off these suspicions with me was the fact that the website did not change automatically, even though their website was perfectly functional (others experienced crashes due to the amount of traffic). So normally a store would tell their website we have, let's say, 30 units in stock. The website would then count 30 sales and automatically change the availability to whatever the store chooses (out of stock, pre-order, whatever).
They obviously knew how many processors they had available at launch, but it seems their website didn't know for some reason, and so never put it out of stock, hence my suspicion. Additionally, the lack of transparency regarding place in queue is also very suspicious when the other biggest retailers do offer this service, namely Alternate.nl and Megekko.nl, both of which offer better prices and better transparency, and both of which were immediately sold out (because their website was actually honest...)

Re: Azerty response:

While it's pretty obvious you'd responds like that to the accusations, it's not necessarily about whether or not you actually did that, it's about the fact that those accusations are what a customer will feel when presented with the events that happened, such as the weird behavior of the website and the lack of clear communication of where in queue they are. Even if you didn't do any of those things, those are still the things you made a customer such as myself experience and doubt, and that still leaves a negative shopping experience.

So regardless of whether anything was done it was a negative shopping experience, and I'd still not recommend it.

Two potential solutions to this that would completely have solved the issue:
-Clearly list on the buy page, perhaps, that the page might not be able to keep up, and it might not be in stock even if it does say it still is.
-Implement a feature to see where in line a customer is. You tell me it's not technically feasible, but it very much is. It really is not hard to implement, I assume this is a cost thing (it's a business, after all) but you'll have to then weigh the decision of whether the cost is worth it to not leave day-one customers with a negative experience.

December 7, 2020
Unprompted review
Azerty logo

Reply from Azerty

Good afternoon Asger,

Thank you for your review!

On the day of the release, we had a small stock available. This stock was allocated to the first orders we received.
When this particular inventory expired, there were no new information available according to the delivery of a new badge.
The stocks of these type of products are sold out within just a couple of minutes.
Unfortunately our website and automatic link couldn't handle the speed, that's why our website couldn't provide you with the proper and recent information.
As soon as the stock indication has been updated, the item will indeed receive the pre-order status and we use the first in first serve method for the new orders placed by our website.
Trying to attract new customers by showing unvalid information is out of the question, that's not the way we serve our customers.

Regarding your comment that we are not transparent enough, about a possible place in the queue, it is not that we do not want to give our customers that information, but due to limited techniques in our current platform this is not possible at the moment.
That is why we have set up the FAQ page, to provide our customers with the information that we also have available at the moment.

So we certainly do not share your opinion, regarding your accusation that we are trying to attract customers with unvalid information. We are always transparent towards our customers, which is also reflected in our reviews.

For any further questions regarding this message, please contact us through feedback@azerty.nl.

Kind regards,

Matthijs

Rated 1 out of 5 stars

If you just wait for it you wont get it, write

I am still waiting for my parcel to be delivered.

My order was placed on the 25th of Nov. and the product was available in stock.

The thing that triggered me the most is that after I wrote to customer support, I received an email with a shipping number without any apologies or why my parcel was not sent

November 30, 2020
Unprompted review
Azerty logo

Reply from Azerty

Good afternoon,

Thank you for your review!
We're sorry to hear that you are not satisfied with our delivery times.
On our website we work with expected delivery times, because we are dependent on the delivery of our suppliers.
Of course we do our utmost to get the ordered product to you as soon as possible.

The email you have received is an automated email, that our customers receive when the order is shipped.
Of course we hope to welcome you in our webshop in the future.

If there are additional questions, I would like to ask you to email them to feedback@azerty.nl.

Kind regards,

Matthijs

Rated 5 out of 5 stars

This company provided me with probably…

This company provided me with probably the best customer service I have ever received, going above and beyond to help me return a keyboard I had made a mistake with and exchange for a suitable one. Extremely grateful to the staff I spoke to and the smoothness with which everything was resolved.

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

The service is amazing

The service is amazing, they take the time to answer you and go step for step through all procedure. Thank you to everyone who took their time to help!

November 25, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Service and Quality

Amazing Service and Quality
I ordered a 1440p 144Hz monitor and it is perfect. Arrived the next day, no dead pixels, no backlight bleed. Awesome piece of hardware.

November 23, 2020
Unprompted review

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