J utilisais la carte multi local le voyage me coutait aller retour 6,20. Aujourd'hui il est a 9,60. Augmentation de 25%. On ne peut plus prendre au guichet si on paie par carte, donc si on veu... See more
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I don't know if what they are doing is legal: We have purchased the 4-day interrail pass in first class so we do not have to buy tickets, we only have to reserve seats. However, their website does... See more
The SNCB International site was clear and easy to use. One complaint: we reserved seats on the Deutsche Bahn train from Brussels to Frankfurt. However, we weren't able to give our preference (table... See more
Just crap. Train reserved at 9:54 for departing at 12:25 to Frankfurt. Train cancelled. Next train 2 hours later with a change date meaning actual delay 2.5 hours. Customer service 30 minutes waiting... See more
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Company details
About sncb international - nmbs internationaal
Written by the company
- best international fares online.
- e-tickets on most journeys.
- official sales partner for:
- Eurostar
- Thalys
- TGV inOui
- ICE
- Nightjet
- TGV Lyria
- Trenitalia
- etc...
- 7/7 customer service from the European rail specialist with 250,000 sales/month.
Contact info
Avenue de la Porte de Hal 40, 1060 Brussels, United States
- +32 70 79 79 79 (€0.30/min)
- www.b-europe.com
2.0
Poor
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straightforward once you got used to…
Straightforward once you got used to the drop down list for countries
February 21, 2023
Fast and convenient
February 16, 2023
Payment method is efficient
Payment method is efficient. Booking is easy!
February 14, 2023
Unprompted review
Lost Phone ,
Lost Phone ,
On the morning of saturday 11/02 i left the train in a hurry and forgot my phone on the line Bxl-Antwerp.
I went to the station in Antwerp to hear if there where any possibilities of contacting the staff on the train.
The lady at the counter called the staff of the train i thought it was in but they had not left the station,meaning that was not my train .
I could track my phone and so she figured out on what line it was traveling .
She called the staff on the train , and made sure itb was found .After that she proceeded by making an appointement with the chief of the station of Mechelen so I could retrieve it .
She made 4 people who don't know eachother worlk together to fix a problem for a stranger .
Whereas she could have simply told me to fill in the form and be on my way .
It might seem like a small thing but for me ,a forgetfull passenger with a lot of memories on this little plastic thing it meant the world .
Chaima saved the day !!
February 10, 2023
Unprompted review
Clear and trustworthy website
The SNCB International site was clear and easy to use.
One complaint: we reserved seats on the Deutsche Bahn train from Brussels to Frankfurt. However, we weren't able to give our preference (table or not, quiet carriage or not).
February 11, 2023
great experience
February 11, 2023
Unprompted review
Good experience
February 9, 2023
Unprompted review
Informing me on time of my train's…
Informing me on time of my train's cancellation.
And making is easy to ask for reimbursement.
Very much appreciated!
February 5, 2023
Unprompted review
A very helpful company and a good…
A very helpful company and a good website , i would recommend them to anyone .
February 6, 2023
Unprompted review
NMBS sucks!
I bought my ticket De Pinte-Troisvierges online. There was no mention at all of delays or cancellations due to strike during the booking process. Shortly after, when I was about to depart for the railway station, I checked again, and now it said that there were problems due to a strike in Liege Province. Since I couldn't risk not arriving at my destination on time, I had to take the car instead, and thus I bought a train ticket for nothing. NMBS sucks!
February 5, 2023
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Magnus.
We're sorry to read that your train was cancelled due to a spontaneous strike in and around Liège.
The difficult thing about a spontaneous strike is that it is impossible to predict which trains will be impacted.
We warmly recommend you to request a refund through www.b-europe.com/en/contact.
Super easy to book and better train selections!
Super easy to book. The conditions were clear, the website easy to use and the prices cheaper than other generic sites. Also some connections no other sites have found, which saved me 2 hours of my journey! SNCF should learn from SNCB!
January 30, 2023
Unprompted review
Just crap
Just crap. Train reserved at 9:54 for departing at 12:25 to Frankfurt. Train cancelled. Next train 2 hours later with a change date meaning actual delay 2.5 hours. Customer service 30 minutes waiting time. Had to purchase a second seat reservation as they cannot change first one. As I had time wanted to request for refund: website limits picture upload to 3 mb while picture with lowest quality is 4 mb. DNR and sNR numbers not copiable on ticket on purpose to make refund process more difficult and manual. More mistakes less refunds. Never again , will always take the car from now on. My entire day is wasted and they might give me 70 Euro.
January 23, 2023
Unprompted review
Reply from sncb international - nmbs internationaal
Sorry to read that your train was cancelled by the operating rail company.
There's no doubt that you are entitled to a compensation for the suffered delay. Be assured that our customer service will duly treat your request, even if there may be a delay of a few weeks for treating your claim (no need to upload a copy of your ticket: simply mentioning your DNR booking reference is enough to view all the details of your booking including your tickets).
Easy to use logical user interface
January 18, 2023
Unprompted review
SNCB steals 109 EUR of a refund for a cancelled train
Booked SNCF trains via SNCB. SNCF cancelled trains due to strike. Yet, SNCB takes 109 EUR off my refund although they are not able to provide the service I bought. Thief behaviour!
January 17, 2023
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Christian.
Be totally reassured: there's absolutely no theft intended 😉.
When you cancel your tickets online, our system automatically applies your ticket's usual refund conditions, as mentioned during the purchase. These conditions may vary according to the rail company that operates your journey and according to the fare selected at the time of purchase.
In the case of your journey (consisting of two legs operated by two different companies), only your first ticket was refunded as only your first train was affected by a strike in France.
But we confirm that our customer service will care for a full refund of your entire journey, even for the (usually non refundable) part operated by the carrier that is not affected by the strike.
EASY MANAGEMENT OF RESERVATIONS AND…
EASY MANAGEMENT OF RESERVATIONS AND ISSUED TICKETS
January 17, 2023
Unprompted review
Easy and friendly
Easy, swift, various payment methods, les expensive than many other companies, generous refunds even short before - exceptional!
January 17, 2023
Unprompted review
Intuitive and easy to complete in…
Intuitive and easy to complete in English!
January 9, 2023
Unprompted review
I dont know were are my seats number
January 8, 2023
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Ehab.
On ICE trains, seat reservation is not compulsory but optional (for a supplement of €6 per reserved seat).
As a matter of fact, you chose not to reserve your seat when buying your tickets (which is fine: you can get on the train and occupy any free seat on board). If you nevertheless want to reserve seats on your train, you can still do so at your departure station or by phone by calling +32 70 79 79 79 (€0,30/min).
Have a pleasant journey!
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