Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
Poor
380 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn’t put my order still money was…
I didn’t put my order still money was deducted £262.51. On 31st of Dec 2024
Can you Pl refund money I didn’t place any order
Thank you
December 31, 2024
Unprompted review
Reply from B4BPayments
Dear Triveni,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
The Customer Care team can be contacted in two ways: by phone—if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
I've tried to verify my identity 5…
I've tried to verify my identity 5 times and each time the system says it cannot recognize the photo.
December 29, 2024
Unprompted review
Reply from B4BPayments
Dear SprinklesDay,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, the result of the ID verification does not depend on us.
Could you please contact our Customer care Team? We can't locate your account through a nickname.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Good and hopefull
December 16, 2024
Unprompted review
Reply from B4BPayments
Hi Qaisar,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Reply from B4BPayments
Hi Crystal,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Its a right faff trying to get a card…
Its a right faff trying to get a card issued, even though there is credit on the card.
The images sent were clear and precise yet twice the system was unable to verify my identity.
December 7, 2024
Unprompted review
Reply from B4BPayments
Dear Graham,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, it doesn't really matter if the image is clear; please make sure that your card has been issued with your legal full name and not a nickname or a middle name missing.
Could you please contact our Customer care Team?
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card - if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Reply from B4BPayments
Hi Cowley,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Frustrating Registration Issue with No Support Options
I recently received several Delta Airlines gift cards and attempted to create an account using one of them. Despite entering the correct 9-digit number and following the registration process, I am unable to complete it because the SMS PIN required for verification never arrives.
To make matters worse, the chatbot on the bottom right of the screen is inactive, and there is no email provided for customer support—only an email for complaints. This leaves me with no way to get assistance for this issue.
Please contact me directly to resolve this problem. Without proper support, the gift cards are unusable. Very disappointed and frustrated with the lack of accessible customer service.
November 25, 2024
Unprompted review
Reply from B4BPayments
Hello Georgios,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we can't locate your account, actually there is no card under your name.
Please get in touch with Delta Airlines for further assistance on this.
Kind regards,
B4B Payments Team
The worst company I have ever dealt…
The worst company I have ever dealt with. I wish to give zero.
November 1, 2024
Unprompted review
Reply from B4BPayments
Hello Rams,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we can't locate your account through the nickname; could you please contact our Customer care Team?
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card - if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
AGAIN
AGAIN, CONSULTANTS CANNOT HELP ME, EVERY TIME I GET A NEW CARD I HAVE A PROBLEM WITH ITS ACTIVATION. CONSULTANTS ARE INCOMPETENT.
ONCE THERE WAS A WOMAN FROM POLAND WHO SOLVED THE PROBLEM VERY QUICKLY
October 16, 2024
Unprompted review
Reply from B4BPayments
Dear Filip,
I’m sorry to hear you’ve been having issues with your card.
Our Team sent you an email with the instructions.
Kind regards,
B4B Payments Team
B4B have supported my business (One…
B4B have supported my business (One Research Ltd) for a number of years. They have always listened to our feedback and needs and then acted upon them. They are the only provider of this type of service that has been able to step up to the plate and deliver. We will continue to work with them and support mutual growth.
September 25, 2024
Unprompted review
Reply from B4BPayments
Hi Alistair,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will happily read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Absolutely the worst customer service I…
Absolutely the worst customer service I have experienced. Got a refund through Fitbit and have a virtual card which I have no access, called customer services 5 times, last one I was assured I would receive a txt message in 2 hours to sort it out, never received.
September 12, 2024
Unprompted review
Reply from B4BPayments
Dear David,
I’m sorry to hear you’ve been having issues with your card.
Our Team will get in touch with you soon.
Kind regards,
B4B Payments Team
A very nice team to work with
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Vivian,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
The B4B team are lovely to work with!
The B4B team are lovely to work with!
July 31, 2024
Unprompted review
Reply from B4BPayments
Hi Divya,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great outfit
B4B has provided out company with a perfect solution for our international operations. Can’t rate them highly enough
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Llyod,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Reply from B4BPayments
Hi Kumran,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
B4B - make life simple and work with them!
B4B are a company setup to make life easier for their clients! They do this exceptionally well and everything is geared towards making life easier for their customers. I cannot recommend them highly enough, they take the admin overhead away and make life simple….
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Clare,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Seemless experience!
Working with the team at B4B has been easy and seemless. Their market knowledge, experience and solutions have met our needs so we are happy to recommend them.
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Ben,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
B4B payments rocks!
We have worked with B4B payments for the past 8 years. From onboarding, account management and customer service it has been fantastic. We would highly recommend the company to other UK universities.
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Ruth,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
One of the best companies we've dealt…
One of the best companies we've dealt with. Professional, adaptable, on the money for us. Great products and services. But the best part- superb customer experience 👌
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi Hadie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great support from the team
Great support from the team! Martina and Olivia are brill!
September 11, 2024
Unprompted review
Reply from B4BPayments
Hi George,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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