I received immediate assistance with my enquiry and would like to share some well-deserved, glowing feedback regarding Luke on the B4RN Helpdesk. He recently assisted me with a WiFi extender/TV issue... See more
Company replied
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See what reviewers are saying
Waiting for installation of B4RN for over 5 Years On my 3rd lot of Gigabit vouchers Lots of promises about connection Internal work for connection completed in June 2024 and promise of completio... See more
Company replied
13.05.2026. CA17 4EG. Helen and Jon from B4rn attended our broken wire within 28 hours of us reporting it. The wire had been damaged by carrying out groundworks in our garden by accident. He... See more
From first making contact kept well informed. I work long hours & both the B4RN engineers doing the install & the Northeast coordinator went out of their way to ensure as little disruption to my work... See more
Company details
Written by the company
Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.
Contact info
Station Yard, LA6 2QY, Melling via Carnforth, United Kingdom
- 01524555887
- info@b4rn.org.uk
- www.b4rn.org.uk
4.4
Excellent
47 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very thoughtful and professional
Very thoughtful and professional
Thank you
Excellent and extremely helpful.
June 8, 2026
I lost my Internet connection
I lost my Internet connection, after contacting them they sent an engineer round within 2 hours and fixed it!!
Wonderful service
June 6, 2026
Reply from Broadband for the Rural North
Hi Margaret,
It’s wonderful to see such positive feedback – thank you for taking the time to leave it. We’re so pleased you had a great experience.
Warm regards,
Team B4RN
Great service.
Love the fact that B4rn are local and you actually speak to someone in their office and not some massive call centre.my issue got dealt with straight away.
June 5, 2026
Reply from Broadband for the Rural North
Hi Jackie,
Thanks for your lovely feedback. Being a local, community based provider is something that we take great pride in, so it's fantastic to hear that this made a difference when you got in touch.
It’s great to hear your issue was dealt with promptly, and we really appreciate you taking the time to share this.
Warm regards,
Team B4RN
Loss of Voice service quickly restored
I lost the Voice service due to a reset (not advised by the way!).
Reported to B4RN Technical Helpdesk, who responded immediately and solved the problem quickly and effectively, keeping me fully informed throughout.
Excellent service!
June 5, 2026
Reply from Broadband for the Rural North
Hi Raymond,
Thanks for taking the time to share this with us. We're pleased to hear that your voice service was restored quickly, and that we were able to keep you updated during the process.
Our Helpdesk team works hard to provide clear and communicative support, so feedback like this means a lot to us.
We're glad to hear that everything is back up and running, and appreciate your kind words.
Warm regards,
Team B4RN
Reply from Broadband for the Rural North
Hi Doofy,
Thank you so much for your kind feedback. We're really pleased to hear you had a positive experience with us.
Your support is genuinely appreciated.
Warm regards,
Team B4RN
Technical support fixed my problem PDQ!
June 4, 2026
Reply from Broadband for the Rural North
Hi Mike,
Thanks for taking the time to leave such positive feedback. It's always great to hear our team were able to help resolve your issue. We really appreciate it.
Warm regards,
Team B4RN
Excellent Helpdesk support.
I received immediate assistance with my enquiry and would like to share some well-deserved, glowing feedback regarding Luke on the B4RN Helpdesk. He recently assisted me with a WiFi extender/TV issue and provided an outstanding service. He is highly skilled, clearly explaining the issue and was able to guide me through steps to investigate the problem. Please pass along my deepest thanks for his excellent work!
June 2, 2026
Reply from Broadband for the Rural North
Thank you for taking the time to share this, it's great to hear that Luke was able to help and work with you to get the issue resolved.
We’ll be sure to pass this on to him, it means a lot to our team to know their work is making a difference.
Warm regards,
Team B4RN
Reply from Broadband for the Rural North
Hi Martin,
Thank you for sharing your experience with us. We're so pleased to hear that Will was able to support you and get everything sorted.
Your feedback means a great deal to our team, and we’ll be sure to pass on your kind words.
Warm regards,
Team B4RN
Excellent customer service
Excellent customer service. Knowledgeable, thorough and patient
June 3, 2026
Reply from Broadband for the Rural North
Hi GHill,
We truly appreciate you leaving this review. It’s great to know that your issue was handled effectively. Thanks again for your kind words.
Warm regards,
Team B4RN
Will was patient and talked me through…
Will was patient and talked me through all the procedure, I am not very computer savvy , but he gote there.
June 2, 2026
Reply from Broadband for the Rural North
Hi Joan,
Thanks for taking the time to leave a review. We're delighted that Will could help and get everything resolved for you, and will be sure to share your feedback with him.
Warm regards,
Team B4RN
Great customer Service communicated…
Great customer Service communicated well I’ll sort it out my problem.
June 2, 2026
Reply from Broadband for the Rural North
Hi D Binder,
Thank you for your kind review. We’re really pleased to hear that the communication was clear and hope that we were able to help identify the issue, and get you on the right track to getting it sorted.
We truly appreciate you taking the time to share your experience.
Warm regards,
Team B4RN
So calm and solved problem with the…
So calm and solved problem with the server remotely.Also made a land line call to check phone was working.Solved a problem which was stressing me!
June 2, 2026
Reply from Broadband for the Rural North
Hi John,
Thank you for taking the time to write this, it's great to hear that everything was resolved and you’re happy with the outcome. We're glad that our team could remove a stressor!
Warm regards,
Team B4RN
B4RN - Great company
Customer service second to none, superb response time and Martin the engineer was fantastic, fixing our problem quickly.
June 2, 2026
Reply from Broadband for the Rural North
Hi Peter,
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Martin was able to resolve your issue quickly.
Your feedback means a great deal to us, and we’ll be sure to pass on your kind words.
Warm regards,
Team B4RN
All internet company in UK are crap but them are acceptable
I decided to change my review because their service manager Thomas got involved and is trying to help sort the problem out. So considering this is not exactly some easy task I appreciate the effort and I think we eventually get it fixed.
Be aware tho ! 5 star is earned so i do expect this to be solved …
May 16, 2026
Unprompted review
Reply from Broadband for the Rural North
Hi Mihai,
Thank you for taking the time to update your review and share your experience. We’re sorry to hear about the challenges you’ve faced, but we really appreciate your patience while we continue to work with you to get things resolved.
It’s great to hear that progress is being made, and we’re committed to seeing this through to a positive outcome for you. Your feedback means a great deal to us.
Warm regards,
Team B4RN
Damaged wire.
13.05.2026. CA17 4EG. Helen and Jon from B4rn attended our broken wire within 28 hours of us reporting it. The wire had been damaged by carrying out groundworks in our garden by accident.
Helen and Jon were extremely professional, and explained how they would repair the wire to get our broadband back working. They were also polite, tidy workers and a pleasure to deal with. They had the job sorted within an hour or so.
A top quality response from B4rn. With the work carried out by 2 people who are very good at their jobs and fantastic to deal with.
Many thanks.
Mr Donaldson.
May 13, 2026
Unprompted review
Great Service Given
From first making contact kept well informed. I work long hours & both the B4RN engineers doing the install & the Northeast coordinator went out of their way to ensure as little disruption to my work schedule as possible - even to the extent of installing the rouiter at 6.30 am.
Very impressed with the service & the attitudes of the staff involved - couldn't have been more helpful.
April 24, 2026
Unprompted review
Taking forever to come and give us our WiFi! Over a month…
I’ve been waiting for over a month for them to install our Wi-Fi. We already have the cable so it’s just a case of someone coming to activate it. I have emailed and phoned to escalate and no one has been bothered to answer or resolve things. So I am at home with mu six week old baby breastfeeding with no Wi-Fi in the middle of nowhere. Awful
April 23, 2026
Unprompted review
Far better than the big boys
Been with B4RN for some years and never got round to writing a review
For anyone in the North West it’s a far smaller outfit than most broadband suppliers but line speed is great and ( almost unheard of these days) you can get through to a real person !!!
Anyone stuck with garbage suppliers like Sky or Talk Talk really should check them out
March 31, 2026
Unprompted review
Often goes down and support is very…
Often goes down and support is very sporadic and not from specialists. Don’t switch to it.
March 22, 2026
Unprompted review
Reply from Broadband for the Rural North
Hi Emma,
I’m really sorry to hear that you’ve had a disappointing experience with our service. That’s never what we want for our customers, and we’d very much like the opportunity to investigate. We’ve just sent you a direct message via Trustpilot asking for a few additional details so we can understand what’s happened.
If it’s easier, you can also reach us at helpdesk@b4rn.org.uk. If you’re able to include your details and a brief outline of the issues you’ve experienced, we’ll make sure it’s looked into promptly. Please mark your email for the attention of the Technical Helpdesk Manager, and we’ll follow this up for you.
Thank you for giving us the chance to investigate, your feedback really matters to us.
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