BabiPur Reviews 

444
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, noting the team's helpfulness, prompt responses, and dedication to resolving issues with care. Many people appreciate the high quality and ethical nature of the products, along with the wide selection available. Reviewers also frequently highlight the fast and efficient delivery service, often mentioning quick shipping and well-packaged items. However, some people were dissatisfied with product quality, reporting items arriving with cracks, warps, or small defects. There were also instances where clothing sizing was inconsistent, requiring customers to adjust. A few other people also felt that customer service was sometimes hard to reach, or experienced issues with unfulfilled promises and confusing delivery information, particularly for international orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent and beautiful... See more

Customer service

Customers consistently report overwhelmingly positive experiences with customer service, often describing it... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the high quality of... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and eagerness to order... See more

Delivery service

Consumers find delivery service to be positive, often praising quick delivery times and well-packaged items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Babipur is my one stop shop for pretty much all things needed for my toddler. Not only are their ethics incredible and brands they stock so carefully chosen but their customer service is amazing which... See more

Rated 5 out of 5 stars

My children have grown up and have truly loved toys, games, drinks bottles, clothes we’ve bought from Babipur. it’s a joy to return to Babipur now we have a granddaughter. So many wonderful, ethical... See more

Rated 5 out of 5 stars

Bought a lovely Patagonia shirt for a great price, but unfortunately it was too big. Posted it from Liverpool by Royal Mail as per returns instructions and received the funds back into my PayPa... See more

Company replied

Rated 5 out of 5 stars

I wanted to purchase my son and daughter an Oli Ella doll for Christmas. Unfortunately Sugarpie Cosy Dinkum was out of stock on Olli Ella. I was pleasantly surprised to find this lovely stockist who h... See more


Company details

  1. Gift Shop

Written by the company

Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts. Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

444 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(444)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible customer service

I had the best customer service experience I had in a long time. I bought a dreamy Patagonia sweater in the sale which I then discovered had a small hole as a seam had loosened. Once flagged with the team they offered to send it back to them and have it repaired before it was sent back to me, all cost free and with ongoing updates. I am absolutely amazed and very grateful for such good care. Customer service well understood and executed- chapeau!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

My first order with this company.

First time I've shopped with Babipur,absolutely fantastic service ordered a coat on Thursday evening and it arrived today Saturday,2 days from order to delivery,I love my new coat its perfect,definitely be shopping here again thank you.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely long wait, I had to cancel. Package never arrived

I ordered a hat for my holidays on the 25th of July, it did not arrive by the 8th of August and I had to cancel the order because I was going away on holidays. I could see the package was stuck in the international hub and the support team from BabiPur did not take action until it was too late. There was indeed a mistake in the custom data. I never managed to receive the package. Maybe it is good quality, but if you order internationally (from the UK to the EU) they told me I should allow for 20 working days, that is more than a month for shipping within Europe. If you can wait for more than a month, it is probably a good option.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company, as a small setting im always looking for new resources that last as get played with a lot! Everything iv ordered has been great quality and always arrived super quick. Cant recommend enough. Super helpful with enquiries too. 😀

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company!
I wish I could afford more from their site, they stock such high quality items! I also wish I'd found them years ago. At this stage, I mostly use babipur to stock up on household cleaning items, bathroom things etc.

As a household we are trying to move away from toxic chemicals as much as possible, and I love knowing that Babipur have done the research so I don't have to (I started out doing my own follow up and even then it's much quicker to verify the companies they stock than go down the whole rabbit hole from scratch myself).

Their rewards system is excellent, and they even have warehouse sales every week. I've ordered from them several times now and have always been happy with the orders.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!!

They send the wrong item by mistake, and then resent original order and let us keep the extra item free of charge, a really nice touch, great company to deal with!!

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Best Ostheimer selection

One of the best online shopping websites. very great customer service . and the variety of toys they have amazes me , always .they ship internationally too ❤️

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Babipur is a fantastic company

Babipur is a fantastic company, not only selling quality products but also offering truly fantastic customer service. I had a potential fault with an item I'd bought and sent them an email. Within minutes I had a response and within hours the issue had been resolved (turned out there was no problem- I hadn't read the instructions properly😅). At no point was an attempt made to avoid addressing the issue, even though I no longer had a receipt. Although Babipur is online and I've never met the team, the shopping experience is like going into a traditional, family owned shop! A lovely experience from start to finish. I highly recommend buying from Babipur.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Babipur are a fantastic company, it's nice being able to trust a website enough to know anything purchased on the site will be great quality! I've ordered a few times and am always really pleased with the items I've chosen.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

I contacted customer service when I…

I contacted customer service when I realised I hadn't put my order through on PayPal as 'pay in 3'. I swiftly had a reply from Anne who had kindly refunded me so that I could retry once more successfully. Thankyou Anne!
Lovely company, service and products :)

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service team

Wonderful customer service team, I wanted to amend my order and the team contacted me the first thing in the morning and sorted everything thing out so quickly and easily.

Thank you again Anne for your help with my order.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

I've been a customer of Babipur for a long time and love the products that they stock, for myself and the kids! I have also always found their customer service to be excellent. However, Anne in their team went above and beyond for me this morning after I made a mistake with the delivery address for a gift. She got it fixed immediately and made sure a birthday boy didn't miss out. Thanks Babipur!

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought some beautiful products from babipur and contacted the team to ask a question. Sion emailed me back straight away and was very helpful. Thank you very much for a wonderful buying experience :)

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered from BabiPur for the first…

Ordered from BabiPur for the first time. Placed the order at midnight on Tuesday night/Wednesday morning. Order was due in 3-5 days standard delivery. The parcel arrived Friday afternoon. Fantastic. Very well packed and the best price I could find online. Thank you. 😊

February 21, 2025
Unprompted review

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