Babipur is my one stop shop for pretty much all things needed for my toddler. Not only are their ethics incredible and brands they stock so carefully chosen but their customer service is amazing which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My children have grown up and have truly loved toys, games, drinks bottles, clothes we’ve bought from Babipur. it’s a joy to return to Babipur now we have a granddaughter. So many wonderful, ethical... See more
Bought a lovely Patagonia shirt for a great price, but unfortunately it was too big. Posted it from Liverpool by Royal Mail as per returns instructions and received the funds back into my PayPa... See more
Company replied
I wanted to purchase my son and daughter an Oli Ella doll for Christmas. Unfortunately Sugarpie Cosy Dinkum was out of stock on Olli Ella. I was pleasantly surprised to find this lovely stockist who h... See more
Company details
Written by the company
Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts. Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts.
Contact info
United Kingdom
- www.babipur.co.uk
4.8
Excellent
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Wonderful team
Wonderful team! I made a mistake when ordering birthday presents for my twins and the Babipur team was very understanding and was able to help me change my order. Such a lovely company. 100% recommend!
February 23, 2024
Unprompted review
Excellent customer service
This is a very trustworthy company with excellent customer service
February 26, 2024
Unprompted review
Babipur .. wonderful company
Babipur is a wonderful company ..I've ordered from them many times and the delivery is always prompt and they are always there to answer any questions if I have any.
I would definitely recommend using this company for your wooden toys and more.
February 17, 2024
Unprompted review
Bought a tipi from Babipur
Bought a tipi from Babipur. Unfortunately there was a hole in the fabric. I contacted to arrange a return and they were extremely helpful. Arranged a courier to collect on a day suitable for me. Will definitely use again.
February 12, 2024
Unprompted review
Brilliant customer service
Brilliant customer service! I cannot praise the team highly enough. A great experience all round.
February 8, 2024
Unprompted review
Customer service is always AMAZING!
Customer service is always AMAZING!. They are so incredibly helpful and friendly and happy to answer any questions regarding products etc. Nothing is too much of a problem for them. We absolutely love shopping at Babipur and I recommend this great shop to everyone. Great for high quality beautiful toys, cloth nappies, eco cleaning and even chocolate!! 😃 The list is endless. Thanks again Babipur, Rhiannon
February 8, 2024
Unprompted review
Responsive and helpful customer support on BabiPur.
It was pleasure to talk to customer support on this site. I had concerns regarding shipping to my country, and Anne (from BabiPur) helped me a lot not only by answering questions, but they also helped me to create and process my order. My best wishes to BabiPur team!
February 5, 2024
Unprompted review
Fantastic helpful company
Fantastic helpful company. Selling beautiful well made clothes & toys for children . I highly recommend then
January 16, 2024
Unprompted review
Love this company
Love this company. Full of so many beautifully crafted, considered items. I ordered a Wobbel board, deck and pillow for my son, it arrived really well packaged and quickly and my son loves it. Such a brilliant addition to our home. Highly recommend shopping with BabiPur.
February 2, 2024
Unprompted review
Love buying from Babi Pur
The products are such lovely quality, packaging completely non-plastic, and delivery prompt. When I had a query, all communication was dealt with promptly by a very friendly person by email - so nice to hear back personally, not generically! Love buying from Babi Pur
January 31, 2024
Unprompted review
1st class service
1st class service, timely & efficient, kept me up to date with matters
January 28, 2024
Unprompted review
A very happy customer, great company
These days it's a bit of a whirlpool when searching the internet, and deciding who you can trust and who you can't!
In a price comparison search, I came across Babipur, initially an unlikely source for the Patagonia jacket I was after. But I did a little nosing and it all seemed legit.
So bravely I ordered my jacket saving over £100.00 on the retail and shop price, whilst I want to support the local shops this was too big a saving to pass up.
I ordered late on Saturday with an expectation of up to 5days for it to arrive. It arrived on Wednesday and is perfect I couldn't be happier, thank you and highly recommended :D
January 17, 2024
Unprompted review
Reply from BabiPur
Thanks for your order and for taking the time to leave a lovely review Nicky. We're a small independent business so this really means a lot. Hope you love your jacket!
Would highly recommend
Would highly recommend - excellent customer service, will be using in future
January 16, 2024
Unprompted review
Reply from BabiPur
Amazing thanks so much Katherine.
Refreshing! Great business - repeat customer
Friendly customers services and such a wonderful product range. I’ve bought all kinds on here such as gifts, organic cotton clothes for my son, sustainable items for the kitchen, and various drinks flasks (I’m a bit obsessed with). I’ve engaged with customer services on different occasions with queries and they are always super helpful and friendly. I highly recommend!
January 19, 2024
Unprompted review
Reply from BabiPur
Thanks for your custom and for taking the time to leave a lovely review Lisa. We're always happy to help :)
Fabulous Company <3
The products are lovely, the customer service is absolutely brilliant and the online community is great!
I’ve had a couple of orders I’ve needed to amend recently (one last minute addition and one unintentional purchase!) and both times the customer service have got back to me straight away and sorted everything no problem without it affecting dispatch time.
Totally trust this company and look forward to shopping with them more (and more… and more 🙊)
January 22, 2024
Unprompted review
Reply from BabiPur
So glad to hear you're enjoying our products and our service. Thanks for taking the time to leave a review <3
Avoid them if you can
Avoid if you can. They don’t offer free returns and they don’t mention it on their website which i think is very sneaky! I have ordered different sizes etc and now return costs are my responsibility. I wouldn’t have purchased anything if i knew i’d be responsible for returning the items. Absolutely ridiculous and the fact they don’t mention it on their website says it all because I specifically checked the returns T&Cs
January 20, 2024
Unprompted review
Reply from BabiPur
Your recent feedback has left me genuinely gutted, and I hate the thought of anyone not leaving with that warm, fuzzy feeling after shopping with us. Your experience matters to us, and I want to address your concerns with openness and honesty.
Getting a negative review always comes as a shock, especially when we genuinely strive to provide the best service possible. Your words made us take a step back and reflect on our practices. While negative reviews can be beneficial for growth, in this case, it's disheartening because we truly believe we've done the right thing by having our terms and conditions clearly accessible on our website, there is a direct link from the homepage.
Section 3.6 of our terms and conditions outlines that the responsibility for the return costs lies with the customer, unless the return is due to an error on our part or if the item is damaged or defective. I promptly checked to ensure our terms and conditions were accurate, and had there been an oversight and fortunately, no mistake was found. Your review did make me think we could do better though, so I have now added this information to our Delivery Information page too in an effort to make it even clearer, and to avoid any possible confusion in the future. I sincerely hope you might reconsider the strong recommendation to 'avoid us,' taking into account the transparent information available in our terms and conditions, and also the fact that we are an independent family business.
We understand that expectations around free returns can vary. But it's important to say here that there's no such thing as truly "free" postage and returns. Someone, somewhere has to foot the bill, and in the end, it's usually the customer, albeit not necessarily in the form of higher prices on more expensive items. Instead, the costs tend to sneak in through other channels. Many online fashion brands are starting to charge to process returns which we're committed to not doing at the moment. We always try to strike a balance between offering great value and service, and looking after the health of our business. We are an independent family business, paying our fair share of tax - we source fairly and pay our team above the Real Living Wage and we take pride in how we run our business and how we treat our customers. This is why we have customers come back to us time and time again, and this is why our reviews generally reflect this.
We always aim to offer outstanding service and ensure our customers are taken care of. Our team is here to help, and we always go the extra mile to make things right. If you have any further questions or if there's anything else on your mind, we're here and ready to chat.
Such a lovely company!
Such a lovely company! My most recent order came so quickly and I'm very happy with the products I ordered! Thankyou!!
January 11, 2024
Unprompted review
Reply from BabiPur
Thank you for the review Maxine! So glad you're happy with your order!
You are stars!
You are stars!
The Grimm's Mini Rolling Rainbow Wheel arrived just in time to take it to our granddaughter.
It’s perfect.
Thank you so much.
January 9, 2024
Unprompted review
Reply from BabiPur
Great choice there Jane, such a lovely gift. Thanks for your custom and the review.
Always my go to place
Always my go to place! The best customer service ever, super super quick responses. If we ever need anything round the house etc, clothes and toys for my little one's, gifts, I always think of babipur first! Great sales, super fast postage. I love the Facebook group if feels like a lovely little community who are ALWAYS happy to help! Would 1000% recommend as we usually do to friends and relatives!
January 9, 2024
Unprompted review
Reply from BabiPur
Thanks for the review and thanks for being part of our community!
Amazing customer service
Fab quality products, fast delivery and brilliant customer service. We've user babipur multiple times and on the odd time there has been an issue the customer service team have always been amazing at sorting it out and always go above and beyond to help
January 4, 2024
Unprompted review
Reply from BabiPur
Huge thanks for the review Lizzie <3
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