BabiPur Reviews 

444
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, noting the team's helpfulness, prompt responses, and dedication to resolving issues with care. Many people appreciate the high quality and ethical nature of the products, along with the wide selection available. Reviewers also frequently highlight the fast and efficient delivery service, often mentioning quick shipping and well-packaged items. However, some people were dissatisfied with product quality, reporting items arriving with cracks, warps, or small defects. There were also instances where clothing sizing was inconsistent, requiring customers to adjust. A few other people also felt that customer service was sometimes hard to reach, or experienced issues with unfulfilled promises and confusing delivery information, particularly for international orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent and beautiful... See more

Customer service

Customers consistently report overwhelmingly positive experiences with customer service, often describing it... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the high quality of... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and eagerness to order... See more

Delivery service

Consumers find delivery service to be positive, often praising quick delivery times and well-packaged items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Babipur is my one stop shop for pretty much all things needed for my toddler. Not only are their ethics incredible and brands they stock so carefully chosen but their customer service is amazing which... See more

Rated 5 out of 5 stars

My children have grown up and have truly loved toys, games, drinks bottles, clothes we’ve bought from Babipur. it’s a joy to return to Babipur now we have a granddaughter. So many wonderful, ethical... See more

Rated 5 out of 5 stars

Bought a lovely Patagonia shirt for a great price, but unfortunately it was too big. Posted it from Liverpool by Royal Mail as per returns instructions and received the funds back into my PayPa... See more

Company replied

Rated 5 out of 5 stars

I wanted to purchase my son and daughter an Oli Ella doll for Christmas. Unfortunately Sugarpie Cosy Dinkum was out of stock on Olli Ella. I was pleasantly surprised to find this lovely stockist who h... See more


Company details

  1. Gift Shop

Written by the company

Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts. Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

444 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(444)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a fantastic experience

Always a fantastic experience shopping with Babipur. Very efficient dispatch and delivery times. Staff are very helpful when advice is needed. Their whole ethos is incredible with a wide range of sustainable, fair trade items. I will always recommend Babipur to family and friends to purchase from. I have bought many items including toys, home cleaning, a Kleen Kanteen and clothing. Always super quality.

January 1, 2024
Unprompted review
BabiPur logo

Reply from BabiPur

So glad to hear this Nicola. Thanks for the review :)

Rated 5 out of 5 stars

Incredible customer service

A huge thank you to Sion for the quick call and email regarding my order yesterday. I chose RM 1st class but after the 1pm cut off. Parcel was dispatched immediately and delivered this morning. Amazing customer service - thank you!

December 29, 2023
Unprompted review
BabiPur logo

Reply from BabiPur

You're very welcome Sonia. Thanks for your order and the review :)

Rated 5 out of 5 stars

Amazing customer service and speedy delivery

Had a tiny problem with a parcel that got wet in transit and the customer services team sent out a replacement product immediately. Second order I placed on the 21st of December and it arrived today without paying for fast tracked. Clearly a lovely company that cares about their customers. Looking forward to making more orders in the future!

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

The best place to shop! Such an experience

When shopping at babipur you truly won’t get better customer service anywhere. Nothing is too much trouble and they always manage to solve any problems with no drama. That’s what keeps me coming back again and again!

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Baby Jesus in manger

I've been searching for a little manger for my Willow Tree Christmas nativity set for sooo long. But at last, I found this cute little one which is perfect! It was packaged really well and delivery was super-fast. I cannot praise Babipur quality items and service enough!

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

Awesome shopping experience. Customer service was great and gave all the details that I may want to know prior to placing my orders. Overall a 10/10!

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company. It’s so nice to see such high quality toys from different companies all in one place. Very convenient & deliveries come very quickly for a small fee. We’ve bought Olli Ella products along with many others which have all arrived in a matter of days. Thank you!

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely company with great products and…

Lovely company with great products and brilliant customer service. I changed my mind on a bulky present and was worried about to return it. The customer service team sorted everything for me and made my change of mind very easy for me, even organising the delivery of the replacement item I chose to coincide with the collection of the other. Thanks Babipur team!

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. There was an item out of stock when i made an order. They contacted me swiftly to arrange a different item to be sent. Have made lots of orders with Babipur over the years and would highly recommend.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing, delivery is always quick. Great range of products at fab prices.
I can go on here and order clothes, home cleaning items, make up, lunch boxes, drinkwear, chocolate, toiletries and so much more. Cannot rate there customer service highly enough.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!

The quality and customer service at Babipur is superb. I have been ordering from Babipur for a few years now and I have always blown away with how fantastic their product range is and how quick & friendly their customers service is! You can really tell that this company are in it for the right reasons and absolutely love what they do!

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome company

I’ve ordered from Babipur for years, and still they amaze me with their fantastic customer service. From their Facebook group where they run giveaways, fun weekly competitions, and allowing customers to show off their goodies; to their overall service with their extremely fast shipping, their friendly social media team, and their wonderful customer service team who are always on hand to help with any problems.
I will come back time and time again to buy toys from Babipur because I know they’re an ethical company who are passionate about their suppliers and their customers.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Felt compelled to write as I bought…

Felt compelled to write as I bought some Miri sticks for slide we have and the ones we ordered didn't fit. I happened to write a note in the return and by magic I saw a new parcel notice come through. Babipur had seen my note and immediately diagnosed the issue and sent me another version of the sticks proactively with no fuss and they fit! Great customer service and proactive troubleshooting on my product! Thanks!

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Have ordered from babipur for a while and i love it. Great customer service quick reply and always happy to help. Products are amazing with carefully chosen ethical brands so we don't have to put in the work of finding brands ourselves.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company. Lots of carefully chosen and truly ethical brands stocked.

The customer service is great if there is ever a problem (which doesn’t happen often).

Their ‘Babipur Hangout’ on Facebook is a great resource full of friendly staff and other customers who are always happy to help give more details, provide recommendations, or compare products for you.

Nothing seems to be too much trouble. I hope to continue shopping for years to come.

November 5, 2023
Unprompted review
Rated 5 out of 5 stars

Fast international shipping…

Babipur is my go-to shop for their wide selection of ethical and eco friendly products. The international shipping and excellent customer service is just a nice bonus!

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, had an issue with one of my items but they quickly rectified this! Really great service - would highly recommend!

I like their products too! All products I've ordered have been great quality and a superb range of wooden toys!

October 27, 2023
Unprompted review

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