BabiPur Reviews 

444
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, noting the team's helpfulness, prompt responses, and dedication to resolving issues with care. Many people appreciate the high quality and ethical nature of the products, along with the wide selection available. Reviewers also frequently highlight the fast and efficient delivery service, often mentioning quick shipping and well-packaged items. However, some people were dissatisfied with product quality, reporting items arriving with cracks, warps, or small defects. There were also instances where clothing sizing was inconsistent, requiring customers to adjust. A few other people also felt that customer service was sometimes hard to reach, or experienced issues with unfulfilled promises and confusing delivery information, particularly for international orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent and beautiful... See more

Customer service

Customers consistently report overwhelmingly positive experiences with customer service, often describing it... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the high quality of... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and eagerness to order... See more

Delivery service

Consumers find delivery service to be positive, often praising quick delivery times and well-packaged items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Babipur is my one stop shop for pretty much all things needed for my toddler. Not only are their ethics incredible and brands they stock so carefully chosen but their customer service is amazing which... See more

Rated 5 out of 5 stars

My children have grown up and have truly loved toys, games, drinks bottles, clothes we’ve bought from Babipur. it’s a joy to return to Babipur now we have a granddaughter. So many wonderful, ethical... See more

Rated 5 out of 5 stars

Bought a lovely Patagonia shirt for a great price, but unfortunately it was too big. Posted it from Liverpool by Royal Mail as per returns instructions and received the funds back into my PayPa... See more

Company replied

Rated 5 out of 5 stars

I wanted to purchase my son and daughter an Oli Ella doll for Christmas. Unfortunately Sugarpie Cosy Dinkum was out of stock on Olli Ella. I was pleasantly surprised to find this lovely stockist who h... See more


Company details

  1. Gift Shop

Written by the company

Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts. Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

444 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(444)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Go to for ethical gifts and clothes!

I have used Babipur for many years as it has such an excellent range of ethical toys and clothing. I also recently needed to return something and the customer service (specifically Anne) was very helpful and accommodating with speedy replies. I will continue to use them for many years to come.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

#1 Customer Service

This company is my go to company for anything baby related. The fact that it’s not a huge corporation. Everything from Pacifiers. Clips. Toys. The customer service is outstanding ! Always a happy response whenever I’ve had to Change or amend anything.

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Babipur are a great company

Babipur are a great company, I have bought many thing from them and have found they sell great quality, ethical items. On the rare occasion I have had an issue with an order their customer service team has been so helpful and very efficient in resolving the problem. Overall I would highly recommend babipur.

October 28, 2023
Unprompted review
Rated 5 out of 5 stars

Speedy order delivery

I placed an order late in the evening and it was shipped the following morning before I had chance to add another order which was then shipped later the same day- both parcels arrived the day after that- what an excellent service 😀

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I often order from Babipur, the customer service is fab and the passion from their team is clear,

Recently when I ordered a KK from their sale, there was abit of a mix up in the stock photos and as I was assuming I’d get a taupe lid rather than black I was a little disappointed- after speaking to their team they resolved the issue so quickly and have sent me the right colour for free- dispatched within 24 hours and will likely make it in time for the weekend!

Thanks again to Peter and Sion who resolved the problem super quickly no questions asked!

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

Amazing customer service. Had the pleasure of talking to Sion who was extremely helpful, accommodating to all my requests, and also very prompt to respond. It is very evident that they care about their customers, which can be very hard to find in businesses these days. 5 stars for their wonderful rapport with customers, and another 5 stars for the items that they carry.

October 9, 2023
Unprompted review
Rated 4 out of 5 stars

Great

Used for years, great customer service and fast shipping. Reliable and friendly.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company. Gorgeous products, feel I can trust them to only stock truly ethical, high quality ranges and their customer service is soooo good!

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Quality service, quality products.

I'm writing this review because Babipur really does have amazing customer service. The team are very helpful and I really do think they go the extra mile, a lot of companies simply don't bother anymore. For this reason I am always recommending Babipur. Highly recommend for great service, quick postage and quality items.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service every single times

Fantastic service every single time! They go out of their way to help you, very quick response times to any queries, any issues with an order they’ve resolved straight away - but this is very rare I’ve ever had an issue and I’ve ordered a lot 🫣. Delivery times are super quick.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, the team at Babipur always go above and beyond. They have an incredible range of ethical toys, clothes, house hold goods. And chocolate! Fast delivery and packaged with care. I would highly recommend.

August 28, 2023
Unprompted review
Rated 5 out of 5 stars

Babipur is best :-)

Babipur really is the best of service and community. The eco friendly products are matched by the amazing customer service, delivery speeds and the feeling you can rest assured that the products are sourced from ethically sound producers. It’s been our go to shop for many years now.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Customer service is always excellent.
I have emailed a few times after placing orders which is always responded to quickly & efficiently with kindness every time.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service

Honestly I think my favourite company to buy from.
The product range is amazing and so varied.
The customer service is fabulous - had something very minor wrong with a recent order, their response by email was very fast, polite and they were very helpful about replacing the item and sent it out the same day.
I definitely recommend BabiPur

September 1, 2023
Unprompted review

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