Baby Nest Reviews 

275
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Great experience from the team. Very helpful & knowledgeable. Wide range of products available to trial. Additional services they provide such as storing your order until your are ready to col... See more

Rated 5 out of 5 stars

Excellent service and so very helpful with our travel system and now next stage car seat. Everything suggested was with good reason and nothing oversold or pressurised. We will be using BabyNest for a... See more

Rated 2 out of 5 stars

No plastic on the product. I’ve always had Joie’s car seats bought with plastic covering that can be used to protect it when storing it in the boot. Delivery partner DPD went ahead and delivered t... See more

Company replied

Rated 5 out of 5 stars

Babynest is an amazing business, that never fails on delivery or customer service (even called me once to tell me based on a previous order I'd probably ordered the wrong high chair piece) and they'r... See more

Company details

  1. Baby Store
  2. Children's Store

Written by the company

London based baby store, selling a range of baby equipment by popular brands. We provide car seats, strollers and baby room furniture. From brands such as, iCandy, Cybex, Bugaboo, Silver Cross, Joolz, Stokke, Nuna, Egg and many more. Buy online from our website or visit us in store.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

275 reviews

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4.6

All reviews

(275)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection and fast delivery

I found Babynest online and not only found them to have the best selection of products in stock but also great deals on the products too. We had been looking for a green Stokke high chair which they had with amazing newborn deals ect.

Delivery was really quick and efficient despite us living in another part of the uk. Would definitely recommend.

February 5, 2024
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Reply from Baby Nest

Thank you for your kind reivew and positive comments on our website and service. We hope you shop again with us soon.

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery, also very good price for an excellent product. Very happy.

January 29, 2024
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Reply from Baby Nest

Thank you for your review and that we met your expectations.

Rated 5 out of 5 stars

I would give 6 starts if I could !!

Just brilliant !! They went above and beyond to dispatch my order the same day and deliver just on time for my trip !! I had my new stroller and all accessories next day, on Saturday !! Great customer service, good competitive prices and everything I wanted in stock !! That almost never happens ! I’ll be using your online shop in the future I’m sure !!

January 26, 2024
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Reply from Baby Nest

Thank you for your wonderful review and happy to hear you received the surprise bonus of a Saturday delivery. We look forward to hearing from you again.

Rated 5 out of 5 stars

Always pleased with Baby Nest

We have bought three car seats now from Baby Nest. In store advice is great and they have a good range at good prices. Customer service buying online is also excellent. I highly recommend them.

January 18, 2024
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Reply from Baby Nest

Thank you for your lovely review and continued loyalty to us. We're always very happy to hear that. All the very best to you.

Rated 5 out of 5 stars

Really good experience

Really good experience. Ordered our bundle (pushchair+ car seat + bedcrib) on Sunday evening. Got a call on Monday telling me that the order will be on its way once the Pushchair color was back in stock which will be probably within a week. They also added that if we needed the rest before that they could still delivered it. One day later they called me to see if I was available to receive the delivery. All the items were delivered without any issues and the person who delivered it was really nice and professional. We will be purchasing again from this shop.

Nba we are 30minutes drive from the physical shop that might be why we receive the delivery this fast but nonetheless still an amazing experience!

January 9, 2024
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Reply from Baby Nest

Thank you for your lovely and thoughtful review. It is greatly appreciated and we look forward to hearing from you again.

Rated 5 out of 5 stars

Fast delivery, great customer service

Ordered a travel system online and very fast delivery even with the New Year. I phoned up to make sure this item was still in stock as it only stated 1 online. The woman kindly checked while on the phone to confirm. Opened boxes and checked everything over and is fantastic quality. Thank you!

December 30, 2023
Rated 5 out of 5 stars

Amazing small business!

Previously had terrible experience trying to order Stokke products from John Lewis but this service was excellent!
I had a lovely phone call the day after placing the order confirming the order then it arrived the next day!
Amazing service definitely recommend & will use again!
Great offers too!

December 28, 2023
Rated 5 out of 5 stars

Excellent service and quick delivery

I bought two car seats and Baby Nest was the most competitively priced. Delivery was arranged over the phone on the day of purchase, and delivery made the very next day. Excellent service and will definitely shop at Baby Nest again.

November 29, 2023
Rated 2 out of 5 stars

Highly inconvenient

My first two attempts to purchase were blocked because your security person said the shipping address had to match the billing one. So I had to send myself the gift, and now I have to pay more money to send to the right person and the gift is going to be late. I will never buy from you again.

November 22, 2023
Rated 1 out of 5 stars

Worst customer service I’ve ever come…

Worst customer service I’ve ever come across. Ordered a car seat online, was clearly sent the wrong colour, after a number of email exchanges and pictures, the company tried to convince me I was wrong. They agreed on a return however I would have to cover the cost which is circa £28! I have since been to another shop to prove the colour they issued was wrong. Never ever using the company again.

November 20, 2023
Unprompted review
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Reply from Baby Nest

Hello Melisa,

Thank you for taking the time to write a review. You sent us a picture of what we sent you, and it is the Authentic Graphite colour. The box brand new sealed from Maxi Cosi states it is Authentic Graphite, the sticker underneath states Authentic Graphite, yet you don't want to accept that it is Authentic Graphite that has been sent.

In regards to the cost to return, we never stated £28, and we offer a collection service for return of £15, as per the terms and conditions that you read and accepted.

Rated 2 out of 5 stars

Had to wait 2 weeks for presents…

Had to wait 2 weeks for presents tomorrow arrive.

November 17, 2023
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Reply from Baby Nest

We're sorry to read of this review. Please note in the interest of fairness, we had notified you via e-mail the day after you placed to say that there would a 10-14 day wait for your order to arrive which you duly accepted and we did indeed deliver this on the 12th day.

Rated 5 out of 5 stars

Great service

I haven't used this company before but I have to say the service was excellent. The item arrived the next day and they were cheaper as well so I was really pleased

November 6, 2023

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